Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.26

4.3 Rating 832 Reviews

80 %

of reviewers recommend Ottawa Flowers Inc.

4.3

Based on 832 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 29th March 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buen servicio, todo prefecto”

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Posted 1 year ago

“I sent the bouquet to my friend for her 70th birthday. She was very pleased.”

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Posted 2 years ago

“Efficient, courteous delivery and lovely, fresh flowers, nicely arranged--as always. I do wish I had received advance notice that there would be no white daisies in the bouquet because they were one of the reasons I chose this bouquet. I do realize that supply chains have been an issue for most businesses; however, the customer should be told about changes to an order before they receive the order.”

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Posted 2 years ago

“This was my 2nd order, sent to my Sister. That were delivered as promised & she sent pics both times. Lovely arrangements. I will definitely order again.”

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Posted 2 years ago

“Great and easy online order, haven’t received it yet but looking forward to how it’ll look!”

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Posted 2 years ago

“Quick delivery, beautiful flowers, helpful staff!”

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Posted 2 years ago

“Ordered here on multiple occasions, flowers are always gorgeous. Only issue i’ve noticed is my boyfriend and I both got our mothers arrangements for they’re birthdays on the same day but I paid extra for a “premium”bouquet and they came out looking the same. Both beautiful but paying extra didn’t make a difference.”

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Posted 2 years ago

“Friendly customer service person”

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Posted 2 years ago

“The flowers were fine, but I had ordered an upgraded Congratulations arrangement , but my wife received a small Happy Anniversary arrangement.”

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Posted 2 years ago

“Ottawa Flowers delivered a fruit basket that was a little wilted...on hearing about it they immediately rectified the situation by sending out another basket with lovely fruit.”

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Posted 2 years ago

“My past experience with Ottawa Flowers has always been excellent. However, my latest experience was not good. The birthday bouquet I ordered for May 1 was beautiful, but only lasted 3 days and almost all the flowers had died within a few days after delivery. The replacement bouquet that was offered to me was never delivered. I called a 2nd time the next day and was told it would be delivered shortly after 3 pm that day, but it was only delivered at 9:30 pm to my elderly mother. And the replacement bouquet was quite plain and unimpressive compared to what I had originally ordered and paid for. I’ll need to consider this next time I send flowers.”

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Posted 2 years ago

“I received a bouquet that included already opened roses and was a bit tired looking. On day 4 the whole bouquet was wilting. I took pictures and contacted them. Within a couple of hours they emailed back and offered me a new bouquet and were very apologetic. I think all companies have times when something isn't 100%. I give them a pass!”

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Posted 3 years ago

“Ordered flowers for my wife on Valentine day. It was my first experience with Ottawa flowers! I’m usually not 100% happy with any online orders I place! But this one was amazing! The flowers are just beautiful and even the delivery man was a pleasure to speak with. Thank you for a very successful experience. LP.”

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Posted 3 years ago

“Need to do better on deliveries on special days. Otherwise they are good.”

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Posted 3 years ago

“The people who received the orders were pleased with them and I was notified of them going out for delivery and that they were delivered.”

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Posted 3 years ago

“Flowers sent to us (from our son in Australia) were smashing and beautiful. Unfortunately no instructions were included and we kept it in the vase it came in but the roses did not open up and wilted I contacted the shop and another bouquet was sent. Also I could not reach the survey site to answer the 3 questions. Thanks all the same Vivian Glorieux”

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Posted 3 years ago

“Always Quick and hassle free. I started using them when I loved in Ottawa, Now that I have moved to Montreal, I Sill use them!”

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Posted 3 years ago

“Bonjour, Il serait agréable de recevoir une photo des fleurs effectivement livrées. Merci Cordialement, Guy Birenbaum”

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Posted 3 years ago

Thank you you for your feedback.

Posted 3 years ago

“My daughter ordered what appeared to be a very expensive arrangement for me for Mother’s Day.It did not arrive nor did anyone call her or me to tell us what was happening.After my daughter called them someone called me and informed me that the flowers would arrive on Monday with chocolate.Of course the Mother’s Day surprise was no longer a surprise and I encouraged her to cancel the flowers.The flowers were delivered late Monday night minus chocolates and they looked like they would not last past Saturday which they did not.I spoke to the owner on Thursday morning and he said that he would send me a new arrangement Friday or Saturday.The new arrangement was dropped off as promised on Saturday and the flowers look lovely.All is well that ends well,thank you.”

Ottawa Flowers Inc. 4 star review on 16th May 2020

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Posted 3 years ago

“Like others, the flowers were not delivered on Mother’s Day which was a huge disappointment and there was an issue with the flowers once finally delivered. HOWEVER when I phoned to discuss the issue (yes delivery was a problem but so is Covid -19) they were responsive and insisted on sending out a second arrangement - equally as gorgeous and elaborate. So kudos to Ottawa Flower. I am going to give them a second chance for sure.”

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Posted 3 years ago

Ottawa Flowers Inc. is rated 4.3 based on 832 reviews