Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.26

4.3 Rating 832 Reviews

80 %

of reviewers recommend Ottawa Flowers Inc.

4.3

Based on 832 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 29th March 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers online to be delivered to my friend for her 50th birthday. The flowers were absolutely gorgeous I was blown away when I received the pic from my friend. I will definitely use Ottawa flowers again.”

Ottawa Flowers Inc. 5 star review on 19th October 2023

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Posted 6 months ago

“The flower was fresh and very beautiful as expected. However, I was a bit disappointed by the fact that the chocolate of my choice was not added. It was totally different chocolate. Please, if you do not have chocolate available, you should not put images of chocolate on your website as selection. Thank you Adanan”

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Posted 6 months ago

“I recently chose this flower store for a special anniversary delivery, hoping for a beautiful arrangement and timely service. The order, meant to arrive before 4pm, was unfortunately delayed, with a delivery notification not received until 9:14pm. In an attempt to resolve the issue, I reached out through the store’s chat service, only to be informed that off-hour inquiries are managed via email. A phone call the following day yielded a promise of an email update. However, to my surprise, I instead received a call from the delivery person claiming the bouquet was delivered at 4:35pm, conflicting with the original 9:14pm notification. Still seeking a resolution, I called again in the afternoon to request a refund. I was assured I would receive an update by email by the end of the day. Instead, my inbox was greeted with a request to review their service - an action that felt premature given the unresolved issue. For occasions as sensitive as anniversaries, both the quality of the flowers and the timeliness of their delivery are crucial. Unfortunately, in this instance, the delayed service and the subsequent handling of my concerns have marred an otherwise special occasion. I hope that future customers will experience improved service, where the beauty of the flowers is matched by punctuality and efficient customer resolution. This is the last time I will be using this service.”

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Posted 6 months ago

“Have used Ottawa Flowers twice and both times I received great service. On both occasions the deliveries were made on time and the arrangements were gorgeous. I even made a special request regarding colour schemes and they were able to accommodate it. Will definitely use again!”

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Posted 6 months ago

“Excellent customer service! I will definitely be ordering from them again.”

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Posted 6 months ago

“Another great job with a lovely arrangement sent on my behalf.”

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Posted 6 months ago

“Beautiful arrangement and delivered on time. Easy to order online. Highly recommend and will order from here again :)”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

“It was a gift for my parents anniversary and they absolutely loved them!”

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Posted 6 months ago

“Thank you for the good service.”

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Posted 6 months ago

“Everything was perfect but the teddy bear wasn't shown as it was described in the picture.”

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Posted 6 months ago

“Always happy with the service & flowers that are created. Recommend them to all who order flowers online.”

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Posted 6 months ago

“Service was fast, my arrangment was ready within 4 hours for pick up, friendly staff.”

Ottawa Flowers Inc. 5 star review on 23rd September 2023

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Posted 7 months ago

“As always, very beautiful flowers. Love them! Only problem is with delivery... once again the flowers were left at a neighbour's house! Oh well, can only hope the delivery people will learn to read numbers for the next delivery!”

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Posted 7 months ago

“Thank you Ottawa Flowers! The birthday bouquet was a surprise for my friend. Since I live in another city, I didn't know what florist to trust with my order. However, after reading the 5-star reviews and looking at the lovely arrangements, I knew I found a gem! The delivery was as scheduled and the flowers were well-received. With much gratitude. Thank you Ottawa Flowers!”