Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.27

4.3 Rating 828 Reviews

81 %

of reviewers recommend Ottawa Flowers Inc.

4.3

Based on 828 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 29th March 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very late, flower arrangement didn't ressemble the 'as shown' picture for the product, no response from company when contacted regarding this.”

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Posted 1 month ago

“Terrible Service”

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Posted 1 month ago

“Guaranteed delivery arrived the next day… no communication that it wouldn’t arrive.”

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Posted 1 month ago

“I ordered flowers for Valentine’s Day. They delivered it a day later and did not even respond to my emails and calls. I will never use this service again.”

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Posted 1 month ago

“The flowers that I bought and paid for on the 14th, are still not delivered and no one anwsers the phone or returns a call from my message left. I received a notice that the delivery could not be made but I know that there was someone home all day and I provided a cell number for them to call, but that never happened!! Very poor service!!”

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Posted 2 months ago

“I am very dissatisfied with your “free delivery.” Missing one call from a random phone number by one minute essentially cost me my order. I find it outrageous that the delivery window is 10 hours and no finer estimate can be provided. I will not be ordering from here again.”

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Posted 2 months ago

“Ottawa Flowers Inc ruined my day, they were mean on the phone, the box with a fancy finishing looks so poor and the delivery guy kept delaying the order (4 calls)… the order was made in advance to receive it between 9 am and 5 pm, 9 pm and nothing received yet !!! Thank you for ruining my day!”

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Posted 2 months ago

“The product was late for delivery.”

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Posted 2 months ago

“Wasn’t notified of delivery”

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Posted 2 months ago

“Very disappointed in the look of the flowers that I sent to a very dear friend. I ordered a dozen yellow roses. She received a tight bunch of so-called roses that looked more like carnations. I was very disappointed.”

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Posted 3 months ago

“Flowers not delivered on time was supposed to get an upgrade b!!!! Never did never get the 10% off by ordering onlline the fruits was delivered in a box instead of baskets and They were not fredh at all i will never but never order from that place !!!! What a hoke for 152$$$”

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Posted 3 months ago

“Last minute changes”

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Posted 4 months ago

“Terrible service. Very late delivery (nearly two days late), and really poor communication. The fruit basket looked awful and nothing like the picture. Very cheap presentation and poor quality. Paid over 100$ for nothing. Don't order from them.”

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Posted 5 months ago

“I recently chose this flower store for a special anniversary delivery, hoping for a beautiful arrangement and timely service. The order, meant to arrive before 4pm, was unfortunately delayed, with a delivery notification not received until 9:14pm. In an attempt to resolve the issue, I reached out through the store’s chat service, only to be informed that off-hour inquiries are managed via email. A phone call the following day yielded a promise of an email update. However, to my surprise, I instead received a call from the delivery person claiming the bouquet was delivered at 4:35pm, conflicting with the original 9:14pm notification. Still seeking a resolution, I called again in the afternoon to request a refund. I was assured I would receive an update by email by the end of the day. Instead, my inbox was greeted with a request to review their service - an action that felt premature given the unresolved issue. For occasions as sensitive as anniversaries, both the quality of the flowers and the timeliness of their delivery are crucial. Unfortunately, in this instance, the delayed service and the subsequent handling of my concerns have marred an otherwise special occasion. I hope that future customers will experience improved service, where the beauty of the flowers is matched by punctuality and efficient customer resolution. This is the last time I will be using this service.”

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Posted 6 months ago

“Flowers were half dead and brown, will never order from again!”

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Posted 9 months ago

“The pictures on website are different than what is delivered. Extremely disappointed.”

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Posted 10 months ago

“Placed 2 orders, paid for photos of each, and never received a picture of either. I'd like my money back, called and spoke to someone twice, no way to email, still no sign of a refund :(”

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Posted 1 year ago

“I was not happy with the contents of the basket for the price of the basket. I could have built one better from the grocery store, both the bananas and pears were bruised, and the crackers were standard. Not truly gourmet. Also, it was delivered at 10:30 PM, slightly inconvenient.”

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Posted 1 year ago

“The flowers are beautiful and always are to satisfaction. The delivery service is horrific. We opted for same delivery order early in the day (8 am). Our delivery person arrived close to midnight, woke our ten year old out of bed after repeated knocks and doorbell rings, and caused our household significant stress. All of this despite our saying that the 'next day' was ok when ordering. No contact was made throughout the day to let us know the delivery would arrive so late. Completely unprofessional and as a consequence we will never use this service again. If you choose to use this service opt for the pickup option.”

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Posted 1 year ago

“Placed order at 11:00am Friday, got 'in progress' confirmation at 11:56. Wife got call at 7:45pm saying they were trying to deliver them, she was already out to dinner, they said they would try again next day. She sat around all saturday, no call, no flowers. Order still shows in progress now Monday Be warned, I'm not actually even sure they made any flowers, but I've now been charged for flowers but my wife just received a phone call and a broken promise.”

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Posted 1 year ago

Ottawa Flowers Inc. is rated 4.3 based on 828 reviews