Outdoor Living UK Reviews

1.7 Rating 50 Reviews
16 %
of reviewers recommend Outdoor Living UK
1.7
Based on 50 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Telephone, Email
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Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
7
Anonymous
Anonymous  // 01/01/2019
Don’t buy from them they do not send there items 2 weeks still waiting for a pump avoid takeing action with PayPal to get my money back
Helpful Report
Posted 6 months ago
Give em a miss, One star because I cannot leave zero Ordered 3000 Pump, promptly received email to advise DPD tracking, ONE WEEK LATER, NO PUMP, phoned and was advised pump would be sent overnight, NO PUMP, phoned again, turns out no pump in stock and that i would have to have 2000 pump that would serve the purpose even though it was physically smaller, did arrive next day in odd box, NOT ORIGINAL PACKAGING, not the make ordered, clearly not new and missing parts, no packaging, no instructions, phoned again, eventually very rude guy insists they do not issue returns labels and I have to pay return!!! Do yourself a favour, give this company a miss
Helpful Report
Posted 8 months ago
Customer service is appalling! Leaking water feature after only 3 months use, contacted company and sent photos numerous times asking for a replacement or full refund. I have been offered sealant! This company is a disgrace. Would NOT recommend !
Helpful Report
Posted 8 months ago
Ordered a pump to replace a broken one. They sent the wrong product. The product sent was not compatible. Unable to contact the company via their website (no reply from the contact form). Eventually got through on the phone only to be told that this was 'our mistake' and we had to pay the return costs. Will not be using them again, and would warn anyone else not to either.
Helpful Report
Posted 9 months ago
Solar trellises not working and cost £95. Company refused to pay for the return postage of these items. Would never ever buy from them
Helpful Report
Posted 1 year ago
Totally Recommend ATM. We were looking for a summerhouse for sometime but reviews on different companies were negative until we came across ATM Living & the reviews were excellent. From start to finish there were no problems. The item was delivered on the said day & time slot allocated. The driver was amazing & really helpful esp in the heatwave we had, poor lad was sweating buckets & he was delivering another 2 after down here in Devon having just driven hundreds of miles. My husband is a carpenter so knew roughly what he was doing buikding it, he first checked all parts & put into different piles, all pieces were there from nails, screws, windows, panels, felt for roof etc. We painted all parts before building it, apart from the inside which we have started to do now. It did take a while to build as husband mainly did it on his own but 2 people would be better, I just held bits up while he put together etc but roof he did himself but it is well worth it. I absolutely love it, the grandkids love it, even the cats love it that hubbie is going to put a cat flap in it for them. I will add photos at the end if it let's me, if I remember rightly this is a 13x7, it easily fits a garden furniture set in there with a table, jukebox, a 2nd table & still plenty of room. I even had messages to check everything was ok and if we were satisfied which we are 100%. ATM Living also sell many other wonderful items like garden furniture, bars, canopies, etc. Thank you so much.
Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022
Helpful Report
Posted 1 year ago
The most horrendous customer service, I have ever experienced. Simona and Stephen are a disgrace to the Co pany. Avoid at all costs
Helpful Report
Posted 1 year ago
A good looking water feature but the solar panel is NOT watertight as I was advised by customer services this week. The panel had been outside for 5 months (Jul-Nov) and I have found is now soaking wet inside with corrosion which also has affected the lead connectors. I set it up for spring this year and it is obviously now not working and I have had to buy a new solar panel as they are only guaranteed for 3 months. Yes, I know I should have read the small print, but if the limited warranty was made more clear I would have protected the panel from the UK weather more. This limited warranty obviously reflects the fact that the unit fails very quickly and lets water in very easily. For a solar panel that is made to sit outside in a garden it is obviously NOT water tight at all. A poor product that is obviously "not fit for purpose" and could be challenged as such, but I just haven't got the energy (much like the solar panel!). I am very disappointed.
Helpful Report
Posted 1 year ago
Bought a solar water feature for over £250 back in Oct 2020. The pump that came with the fountain barely made a trickle and wasn't powerful enough. After contacting the company I was assured the pump was the one normally sent with the feature and was asked to try a different tube adapter and ensure the solar panel was charged. None made the flow any better. I asked to return the product but was told this would incur a handling fee, which for a faulty product I disagreed with. In the end, I had to return the pump and was sent a 800lph solar pump. This appeared to solve the issue. All Happy. Did not use the feature that year as summer was over so packed it away. Used last summer (2021) but only sporadically as didn't leave it running 24/7. Packed away for that winter. Got it back out for spring 2022 and the pump now doesn't work. I've changed the impeller, cleaned the filter, charged the panel. It has power but not enough to get water up the tube. Contacted Outdoor living, obviously the item is out of warranty, they don't sell replacement pumps and only sell the whole solar kit for £99+!! No other universal pumps from ebay will fit either. Should have returned the product back in 2020 after buying it. Poor product and getting anything from customer service is like pulling teeth. Would buy from elsewhere!
Helpful Report
Posted 1 year ago
I bought a water feature from the Harrogate flower show in September, when it arrived it leaked from the base unit and the lights failed to illuminate when switched on. I contacted the company straight away and requested a refund as I was very disappointed with the quality of the product, I spoke to Steve who told me they don't except refunds, I told him I didn't want a replacement or a repair kit!! After 5 emails to them ignored I contacted my credit card company for a charge back, Steve soon got in touch to arrange courier pickup of his faulty item. DON'T BUY FROM THIS COMPANY!!!!!!!!!
Helpful Report
Posted 2 years ago
I dont usually complain this is a first for me. I’m absolutely furious I ordered a cantilever base from Outdoor living. Delivery was fine. I wanted to arrange a return OMG what a disaster this turned out to be. The company don’t accept emails, and you cannot get through on the phone to arrange a return either. Company is only open from 9-1. I tried so many times to call with which resulted in phone just ringing. No way to leave a message either. What sort of company work like this. I eventually got through and spoke To someone who said they would get there colleague to get a RMA number for me and would be in touch for collection. No email/no call back. I called again a couple of times. Couldn’t get through. Eventually did and was told it’s over 30 days and would not take item back. I explained how bad the service has been and not my fault I cannot get through. What company don’t let you leave messages on phone or email them. I work for the NHS and am frontline. What was I meant to sit on phone daily from 9-1 so that I could talk to someone. I explained this to two people and there was no leeway at all or any apologies for not being able to contact anyone for so long. The man I spoke to lastly said I don’t care if you work for coke cola or NHS it’s still over 30 days. Shocking. I hope he don’t get Covid! My words stay clear of this company they are very unprofessional, terrible customer service, appalling to talk to someone, stay away buy from another company who will be more professional and you might actually be able to email/call.
Helpful Report
Posted 2 years ago
I have never in my life been spoken to by such a rude member of staff. To be told that I am a d**ckhead by their business development manager! Ha what a joke. The item was delivered damaged, and not as described. I sent an email to the company right away on day of delivery. The company did not respond. I thought well I'll use it anyway as they'll clearly be able to see its not like what I ordered and they'll just exchange it. 2 days later the pump has stopped working. Contacted them today via the phone and got through to one of the most aggressive, rude induvial I have ever spoken to! The customer service at this place is a joke!!!!
Helpful Report
Posted 2 years ago
I will definitely purchase from this company again. The whole experience from my initial contact with Mike last Friday to check availability, to delivery this morning ( the following Thursday) was exceptional! Fantastic customer service from Mike who even discouraged me from ordering an item I didn't need! That doesn't happen often in retail. The delivery this morning was faultless, the young man couldn't have been more helpful. Thank you Mike, you were true to your word and got the water feature here in time for my husband's birthday. I can only recommend you and your company.
Helpful Report
Posted 2 years ago
I HAVE WAITED OVER A MONTH FOR A 12V WATER FEATURE PUMP.MONEY HAS BEEN TAKEN FROM ACCOUNT BUT NO PUMP.PROMISED 5 DAY DELIVERY.UNABLE TO CONTACT OR EMAIL COMPANY.LOOKED AT REVIEWS TOO LATE.DO NOT NOT NOT USE THIS COMPANY.AVOID AT ALL COSTS.CUSTOMER SERVICE NON EXISTENT DELIVERY NON EXISTENT.AVOID THIS COMPANY AND IT'S WEBSITE.
Helpful Report
Posted 2 years ago
Avoid this company at all costs, I’ve never dealt with such an incompetent company who’s staff live in fear of upsetting the director Mike Hall, The fear in the young ladies voice on the phone apologising profusely for her bosses attitude but was unable to provide a refund after promising one (the poor woman kept going around in circles unable to answer my questions due to her boss telling her to fob me off) Long story short I’m stuck with an incorrect item of much lesser value due to them failing to keep up their promises of collecting it & exchanging it for the correct item (which is in stock) I opened a PayPal claim but because a tracking number for the incorrect item was sent they closed the case) Big word of warning to anyone thinking of using this company, don’t unless you are prepared to be mucked about & make many phone calls to chase them, the director is one of the most arrogant people I’ve ever dealt with & he most definitely isn’t interested in customer service, maybe this is why he has so many dissolved company director positions listed with companies house? I think the reviews on here are self explanatory. The incorrect item is still awaiting collection by DPD, It was packaged as instructed & left for collection (I was told DPD would bring the address label) I have CCTV footage of DPD turning up & looking at the item but not taking it, I’m now being asked to post it back at my own expense despite Steve admitting it is incorrect & they would collect. The correct item was ‘posted 24 hours’ but again never turned up despite an email saying it was in transit, turns out it never left the warehouse at all. Six weeks down the line & I wouldn’t trust this company as they never keep their word, I reiterate that the director has no interest in customer service & even replied to a four day old WhatsApp message at 10pm at night with abuse, I did wonder if he’d been drinking to reply so arrogantly at such a late hour but I’m aware he’s like this with any customer who has a complaint looking at the appalling reviews. Lesson learnt the hard way from a customer.
Helpful Report
Posted 2 years ago
Order arrived broken. Sent pictures and email of damage. No reply. Phone lines not manned. Avoid.
Outdoor Living UK 1 star review on 27th April 2021 Outdoor Living UK 1 star review on 27th April 2021
Helpful Report
Posted 2 years ago
Item arrived broken in 3 places. Very unimpressive in reality, compared with pictures. Called to arrange a refund and initially told no. We held our ground and said we didn't want a replacement. Eventually agreed to a refund(minus £10 for admin.) Item was returned and surprisingly no refund. Emails ignore, phone calls were then made and promises of refund and email responses which never came. Again promised a refund today. Will be seeking a refund via charge back if I don't get the refund. Customer service is the worst I've seen. Companies like this don't deserve the public's business. Why they think it's ok to basically keep money for no services/goods I don't know. Best avoided.
Helpful Report
Posted 2 years ago
PERFECT! Ordered your 5 tier wood fall water feature on Monday afternoon and received it on Wednesday morning. PERFECT! Setting up took no time at all and full instructions were included. PERFECT! Works beautifully and looks amazing. PERFECT! We are over the moon with it, thank you all so very much. PERFECT!
Helpful Report
Posted 3 years ago
AVOID AVOID AVOID For the last several months I have been trying to resolve a service issue with this company. What a shower they are, they have ignored messages - failed to even pick up the phone - I've been insulted (Eventually getting a response via e mail) Patronised - told that I am suffering from 'buyers remorse' If it weren't for the fact that this issue is still not resolved - at my expense - I would laugh - this company is a joke - there are cheaper better products and again I say - AVOID
Helpful Report
Posted 3 years ago
Do not use this company !
Helpful Report
Posted 3 years ago
Outdoor Living UK is rated 1.7 based on 50 reviews