Outdoor Living UK Reviews

1.7 Rating 50 Reviews
16 %
of reviewers recommend Outdoor Living UK
1.7
Based on 50 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Telephone, Email
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Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
Outdoor Living UK 5 star review on 6th September 2022
Julie Guppy
7
Anonymous
Anonymous  // 01/01/2019
Totally Recommend ATM. We were looking for a summerhouse for sometime but reviews on different companies were negative until we came across ATM Living & the reviews were excellent. From start to finish there were no problems. The item was delivered on the said day & time slot allocated. The driver was amazing & really helpful esp in the heatwave we had, poor lad was sweating buckets & he was delivering another 2 after down here in Devon having just driven hundreds of miles. My husband is a carpenter so knew roughly what he was doing buikding it, he first checked all parts & put into different piles, all pieces were there from nails, screws, windows, panels, felt for roof etc. We painted all parts before building it, apart from the inside which we have started to do now. It did take a while to build as husband mainly did it on his own but 2 people would be better, I just held bits up while he put together etc but roof he did himself but it is well worth it. I absolutely love it, the grandkids love it, even the cats love it that hubbie is going to put a cat flap in it for them. I will add photos at the end if it let's me, if I remember rightly this is a 13x7, it easily fits a garden furniture set in there with a table, jukebox, a 2nd table & still plenty of room. I even had messages to check everything was ok and if we were satisfied which we are 100%. ATM Living also sell many other wonderful items like garden furniture, bars, canopies, etc. Thank you so much.
Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022 Outdoor Living UK 5 star review on 6th September 2022
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Posted 1 year ago
I will definitely purchase from this company again. The whole experience from my initial contact with Mike last Friday to check availability, to delivery this morning ( the following Thursday) was exceptional! Fantastic customer service from Mike who even discouraged me from ordering an item I didn't need! That doesn't happen often in retail. The delivery this morning was faultless, the young man couldn't have been more helpful. Thank you Mike, you were true to your word and got the water feature here in time for my husband's birthday. I can only recommend you and your company.
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Posted 2 years ago
PERFECT! Ordered your 5 tier wood fall water feature on Monday afternoon and received it on Wednesday morning. PERFECT! Setting up took no time at all and full instructions were included. PERFECT! Works beautifully and looks amazing. PERFECT! We are over the moon with it, thank you all so very much. PERFECT!
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Posted 3 years ago
Ordered a 30cm Tranquility Sandstone Sphere recently. Had various technical questions prior to purchase which were all answered by knowledgeable staff member. Arrived yesterday.....looks great and exactly as expected! Not fitted yet, but full instructions supplied so should be no problem 😊
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Posted 3 years ago
Very good value product. Very pleased. Mike Kennedy
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Posted 4 years ago
My water feature order arrived within the described time scale and it is lovely. DPD sent text messages so I knew when I would receive my delivery. All good thanks
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Posted 5 years ago
Ordered a water feature , I was told it would take 7-10 days , water feature came in this time scale , I am happy with purchase , works perfect and looks lovely in my garden , would definitely buy from this company again , good priced product and was delivered by DPD which is a good company , thank you outdoor living 🙂
Helpful Report
Posted 5 years ago
Very competitive prices did have to wait a while for delivery but company arranged a delivery date. I could track order status on website. Delivery company could be contacted and tracking number given by outdoor living. Goods delivered on a pallet, pallet removed by very helpful driver. Very pleased with purchase. Fountain working well.
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Posted 5 years ago
Hi I purchased a mini rock fall water feature it arrived on Monday 4/5/20 I set it up on my patio and was delighted until unfortunately I noticed water around the base thinking it could be spillage but it did not dry I do not see any damage or holes but it seems to be seepage from the base edge please see photo how do I return this item
Helpful Report
Posted 3 years ago
A good looking water feature but the solar panel is NOT watertight as I was advised by customer services this week. The panel had been outside for 5 months (Jul-Nov) and I have found is now soaking wet inside with corrosion which also has affected the lead connectors. I set it up for spring this year and it is obviously now not working and I have had to buy a new solar panel as they are only guaranteed for 3 months. Yes, I know I should have read the small print, but if the limited warranty was made more clear I would have protected the panel from the UK weather more. This limited warranty obviously reflects the fact that the unit fails very quickly and lets water in very easily. For a solar panel that is made to sit outside in a garden it is obviously NOT water tight at all. A poor product that is obviously "not fit for purpose" and could be challenged as such, but I just haven't got the energy (much like the solar panel!). I am very disappointed.
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Posted 1 year ago
Customer service very poor. Phoned to say led light did not work on new item received, gentleman on phone went through troubleshooting while on phone, nothing worked, said we would receive new light within week. When we phoned to enquiry about new light we were told they didn't send replacements. Gentleman, Michael was extremely rude and discourteous and we still have not received replacement light.
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Posted 3 years ago
Really like the water feature but part missing and company did not bother to reply to emails or answer phone. In the end, to get it working had to buy 3 different connectors as it was not clear which one would fit - another £10. Lovely feature but very poor customer service
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Posted 4 years ago
Don’t buy from them they do not send there items 2 weeks still waiting for a pump avoid takeing action with PayPal to get my money back
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Posted 7 months ago
Give em a miss, One star because I cannot leave zero Ordered 3000 Pump, promptly received email to advise DPD tracking, ONE WEEK LATER, NO PUMP, phoned and was advised pump would be sent overnight, NO PUMP, phoned again, turns out no pump in stock and that i would have to have 2000 pump that would serve the purpose even though it was physically smaller, did arrive next day in odd box, NOT ORIGINAL PACKAGING, not the make ordered, clearly not new and missing parts, no packaging, no instructions, phoned again, eventually very rude guy insists they do not issue returns labels and I have to pay return!!! Do yourself a favour, give this company a miss
Helpful Report
Posted 9 months ago
Customer service is appalling! Leaking water feature after only 3 months use, contacted company and sent photos numerous times asking for a replacement or full refund. I have been offered sealant! This company is a disgrace. Would NOT recommend !
Helpful Report
Posted 9 months ago
Ordered a pump to replace a broken one. They sent the wrong product. The product sent was not compatible. Unable to contact the company via their website (no reply from the contact form). Eventually got through on the phone only to be told that this was 'our mistake' and we had to pay the return costs. Will not be using them again, and would warn anyone else not to either.
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Posted 10 months ago
Solar trellises not working and cost £95. Company refused to pay for the return postage of these items. Would never ever buy from them
Helpful Report
Posted 1 year ago
The most horrendous customer service, I have ever experienced. Simona and Stephen are a disgrace to the Co pany. Avoid at all costs
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Posted 1 year ago
Bought a solar water feature for over £250 back in Oct 2020. The pump that came with the fountain barely made a trickle and wasn't powerful enough. After contacting the company I was assured the pump was the one normally sent with the feature and was asked to try a different tube adapter and ensure the solar panel was charged. None made the flow any better. I asked to return the product but was told this would incur a handling fee, which for a faulty product I disagreed with. In the end, I had to return the pump and was sent a 800lph solar pump. This appeared to solve the issue. All Happy. Did not use the feature that year as summer was over so packed it away. Used last summer (2021) but only sporadically as didn't leave it running 24/7. Packed away for that winter. Got it back out for spring 2022 and the pump now doesn't work. I've changed the impeller, cleaned the filter, charged the panel. It has power but not enough to get water up the tube. Contacted Outdoor living, obviously the item is out of warranty, they don't sell replacement pumps and only sell the whole solar kit for £99+!! No other universal pumps from ebay will fit either. Should have returned the product back in 2020 after buying it. Poor product and getting anything from customer service is like pulling teeth. Would buy from elsewhere!
Helpful Report
Posted 2 years ago
I bought a water feature from the Harrogate flower show in September, when it arrived it leaked from the base unit and the lights failed to illuminate when switched on. I contacted the company straight away and requested a refund as I was very disappointed with the quality of the product, I spoke to Steve who told me they don't except refunds, I told him I didn't want a replacement or a repair kit!! After 5 emails to them ignored I contacted my credit card company for a charge back, Steve soon got in touch to arrange courier pickup of his faulty item. DON'T BUY FROM THIS COMPANY!!!!!!!!!
Helpful Report
Posted 2 years ago
Outdoor Living UK is rated 1.7 based on 50 reviews