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Outdoor Toys Reviews

4.8 Rating 4,606 Reviews

97 %

of reviewers recommend Outdoor Toys

Company Reviews

Product Reviews

4.8

Based on 4,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

Duncan Davidson

Outdoor Toys 5 star review on 11th February 2022

Outdoor Toys 5 star review on 4th January 2022

Outdoor Toys 5 star review on 24th December 2021

Outdoor Toys 5 star review on 9th December 2021

Outdoor Toys 5 star review on 9th December 2021

Outdoor Toys 5 star review on 9th December 2021

Robert Beardsley

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed an order a month ago, things then went quiet and we never received any updates. After three weeks we asked what the status of the order was and when it would be dispatched, we were told that there were hold ups but it would be dispatched soon. Another week past and nothing happened, this time we asked for a refund and we were told this would be processed. It's been another week, no refund, no responses to emails and no one ever answers the phone. Be aware, this feels like some kind of fraudulent set up. Next step is to contact American Express to have the changes cancelled.”

Posted 20 hours ago

“I purchased a swing & slide set online on the 1st of April with an estimated delivery time of 5-7 days. its now 17 days since the purchase and only a small part of the order has arrived in 2 shipments, this has caused to me to be away from work twice and cancel the fitter twice. I emailed the seller and tried calling the phone line but no respond!!! I would not recommend buying from this seller due to being unreliable and not responsive.”

Posted 1 day ago

“Absolutely awful company Don’t answer phone full stop Tried a dozen times given up at the hour mark Still Misssing swing parts Already had 2 botched deliveries No resolution in sight Stay away this company is horrendous Having to go and buy parts as I can’t deal with the stress of this company”

Posted 1 day ago

“Hi Very disappointed I bought one off the toys for 847£ it come after more then 15 days. I’ve sent about 2-3 emails no answers back . When I have started to assembly I realised the for the bolts no washers no nuts I had to buy all off them . A lot off fixings screws was missing I had to buy them my self . For that money I’ve expected a bit more care and a bit more attention to the customers. 👍”

Posted 2 days ago

“Ordered a swing for my daughters birthday in April . States 7-14 days delivery so ordered 2 weeks before her birthday to ensure it would be here. 1 month later, still no swing. We had no contact informing them there would be a delay and when the swing eventually arrived, it was missing the top part which you attached the swing to... They had just sent the sides and the seat. We contacted them and after waiting for over an hour to get through, we were informed that we would receive the rest of the swing by the end of the week. Surprise surprise, nothing. Been on hold AGAIN for over an hour and claiming it'll be another week. Waste of time.”

Posted 2 days ago

“Missing vital parts and instructions. Tried calling 5 times, no one answers and written at least 4 emails. Still no answer.”

Posted 2 days ago

“Only part of the swing turned up, outdoor toys are uncontactable and now we have to get the bank involved to retrieve payment and trading standards to investigate them, please avoid”

Posted 2 days ago

“I work full time so didn’t manage to phone until 4:50. Phone answered and recorded message said they would get me to the right place / person (or thereabouts) repeat message until 5:10. I finally give up and ring back straight away - phones all switched to gone home! I hope the other reviews are incorrect and this turns out to be a good company. Incorrect pack sent so doesn’t go with set, hoping it’s a quick fix.”

Posted 3 days ago

“Absolutely shocking company, I ordered a double swing set nearly 3 weeks ago. Absolutely no communication what so ever about delivery. We’ve had part of the fame turned up damaged and one swing! Several emails later and hours on hold with zero response I am now trying to claim my money back through my bank. I have put in a complaint to trading standards. AVOID this company they are con artists!”

Posted 3 days ago

“I ordered a climbing frame tower with added Den pack, The order did take a month to get to me, which was fine as I ordered in plenty of time for my daughter’s birthday. All parts came on a big pallet and my tracking detailed updated to give me a two hour time slot. My husband and father in law took two days to put it together and it is fantastic, so pleased with it. Very sturdy and well made. Will be purchasing from this company again as for us we had no issues.”

Posted 5 days ago

“Ordered a garden swing and accessories. I received everything except the swing frame. Great. I’ll just grow a tree instead then hey? Abhorrent company, never answer the phone after hours on hold on multiple days. Emails promise things and have never delivered and the WORST thing is they hide the issues by deleting negative comments on their facebook page! Check their page out. You’ll see 60 odd comments on each post but when you click to view, they’re mysteriously missing! Lots of angry emojis on each one though as you can’t remove those! This company shouldn’t be trading. I hope they get buried!!!!”

Posted 5 days ago

“On hold for 45 minutes, someone picked up, and then put the phone down. Called it again, on hold for another 30 minutes with still no joy. Email was also ignored. Very disappointed.”

Posted 6 days ago

“Shocking company, will not answer the phone (try phoning before you buy, just see how long it takes) The don’t have the items in stock and take your money. It’s been 12 days since I ordered a swing, order shipped incomplete and no date of when the missing items will be sent”

Posted 6 days ago

“I have had 3 major issues with Outdoortoys: 1. They took over 3 weeks to deliver an item that I needed that weekend, and which I paid express (2 day) delivery for. 2. Some of the parts were corroded when they arrived (see the picture). The only way they would replace this is if I disassembled the entire thing again and try and repackage it. This is hours of work. They were not willing to do this work, and expected me to. 3. I ordered the accessory pack for the trampoline, and only half the accessories were delivered. The company offered a less than 10% discount which I thought was pitiful. Avoid this company.”

Posted 1 week ago

“ordered a Go Kart , came broken. Would not replace, ignored emails and phone calls . Finally got through, promised the world and delivered nothing. Shocking customer service. Finally got my money back nearly 2 months after purchase after filing a complaint with my credit card. DO NOT BUY FROM THIS COMPANY”

Posted 1 week ago

“I have placed an order, needed to talk to your company- keep getting 'out to play' when should be open at 10, and when i do get an answer its an automated one hold on... over hour each time!!!!!!!!!!!!!! still haven't got through, left emails, face book etc. now going to cancel item as part missing-”

Posted 1 week ago

“TRADING STANDARDS!! I have reported this company to trading standards and all those with missing orders should do the same. Ordered slide and swing seat 3 weeks ago for my daughters birthday, nothing has turned up. Phoned 4 times and waited on hold for over an hour. Lied to me 4 times, told item was put as urgent and will be with is in the next few days... Still not arrived. Same story every phone call and no matter who answers they're always in a rush to get off the phone! They are scammers and liars! Disgusted to see they have done this to lots of other people...”

Posted 1 week ago

“We were really looking forward to receiving our playhouse on a raised platform with slide, way ahead of the Easter Holidays (as was stated in delivery times) so our little one could get lots of use out of it. However, after waiting for weeks with absolutely no communication about the delay - the playhouse finally arrived late with so many vital parts of the structure missing that we were unable to complete the build - resulting in us having to buy missing materials out of our own pocket. On arrival, we were given a strange mix of instructions that didn't 100% match the product. The parts were not labeled at all, resulting in a very lengthy build having to figure out which piece was required at each stage. The actual base of the playhouse was missing from the delivery - having only been provided with two chipboards and the platform base (just one wooden beam in the centre of the house). Meaning it was not structurally sound and not safe at all for our child to play on. We had to go out and purchase wood to secure to the bottom (although there is now a gap under the doorframe where the base should have been raised on the additional frame). The flooring provided for the playhouse was a horrid chip-board that would absolutely splinter into children's feet. Therefore, we needed to also purchase a laminate flooring to put on top for safety. I'm not sure if this was another packaging error, or if this is the standard of flooring they provide and think is OK for children to play on? We were also not provided enough felt for the roof, meaning it was not water-tight until we purchased our own. For a very costly product in itself, this is absolutely not good enough - customers shouldn't have to pay for your packaging errors in order to complete a build. All issues have been communicated to the customer service team, but as of yet we have had no response to our emails. It's a lovely Rebo playhouse in looks, but I would definitely not recommend purchasing it from this provider and to look elsewhere, as their customer service and packaging skills are lacking.”

Posted 1 week ago

“Placed an order of Rebo swing and slide set to be delivered in 7-10 working days. Received nothing during this time, contacted to find out where my ordered was, no reply. Received an email to say the slide was not in stock but they would send an alternative. A delivery for half the order was made after 2.5 weeks, over a month on and am still waiting for the rest of the order. They never reply to emails or phone calls. A simple email confirming when I would receive the rest of my order would have sorted this issue, or at the very least an email acknowledging my complaints!! I have now requested collection of the partial order and full refund, have also done this through the bank due to the fact I highly doubt I’ll get a reply to my refund request. Will never order from them again, a huge disappointment from what I thought was a genuine company.”

Posted 1 week ago

“I have had a terrible experience with this company, to start with the order was late which would be fine except they never bothered to contact me to tell me it was delayed, I had to contact them. Then when it eventually turned up there were multiple damaged and missing pieces, bits of wood were missing and had clearly never been put on indicating poor quality control. Then to top it off getting hold of anyone to get anything resolved is impossible, you sit on the phone for ages and they take over a week to respond to emails.”

Posted 1 week ago

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Outdoor Toys is rated 4.8 based on 4,606 reviews