OVO Energy Reviews

1.1 Rating 869 Reviews
3 %
of reviewers recommend OVO Energy

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Avoid at all costs no support for customers struggling. Prices are the most expensive company definitely avoid this company. Customer service poor unhelpful
OVO Energy 1 star review on 28th March 2024 OVO Energy 1 star review on 28th March 2024 OVO Energy 1 star review on 28th March 2024 OVO Energy 1 star review on 28th March 2024 OVO Energy 1 star review on 28th March 2024 OVO Energy 1 star review on 28th March 2024
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Posted 1 day ago
@Ovoenergy firstly put my 92 year old aunt on the incorrect tariff. She won a case with the ombudman but six months ago when she left they have not sent her her overpayment . She is very distressed and despite numerous promises the refund has not come . They are not communicating with my husband who is named on the account. So my recommendation is avoid them
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Posted 1 day ago
Terrible company have two meters (one for heating) and they used the one meter reading in both when bill arrived request larger bill than actual. Also numerous other smaller issues
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Posted 2 days ago
OVO is our Gas and ELECTRICTY supplier , we have been with them for many years now, the communication they provide is excellent , either by phone to a real , living human or the detailed information they provide each month informing us about the state of our account. OVO staff are frienfly and very helpful in the way they deal with you and are determined to get the best deal available . I can honestly say that we have never , ever had any reason to complain and alway recomend them to our friends and family. They even pay you interest on you money if you are in credit. Better than the banks .
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Posted 2 days ago
Joke of a company. I never opened an account with them yet somehow there’s one in my name. After trying to close the account for nearly a year and every time being told it’s closed , it’s still open!!!! I get a letter everyday from them. DO NOT USE THIS COMPANY!!
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Posted 2 days ago
Leaving this company !!!!! Absolute joke
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Posted 3 days ago
I'm a landlord and my last tenant was with this useless company, I was charged for one week of my property being empty with no use on the electricity, and they couldn't and wouldn't explain why just kept sending me a bill. My advice is avoid this incompetent stupid company that can't even speak proper English!!
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Posted 3 days ago
Absolutely useless !!!!!! Rang you spend days on the phone was told you would call me back to deal with your pathetic customer service Complete useless twats
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Posted 3 days ago
Absolute dumpster fire of a company, I was forcibly migrated to Ovo when they bought out SSE and had my Economy 10 account transferred to Ovo. Since September lat year they have had my meter set to Economy 7 off peak times but switching my devices based on Economy 10 times, meaning I am missing 3 hours a day of cheap electricity, being overcharged for my electricity and could not use my heating correctly all winter. This has been through the Ombudsman service and still they refuse to resolve the issue. They have lied (I have proof) to me, the ombudsman service and to other customer sin the same position (I am currently aware of 100+ with this exact issue). Customer service is non existent, emails go unanswered, phone calls are not returned and the buck is just passed to someone else with a different job title each time without anything actually being done. It is so bad that I am now taking legal action against Ovo for breach of contract, as advised by my solicitor. Ovo have been aware of this issue for HALF A YEAR and deliberately choose to do nothing about it despite over 50 emails, phone calls and letters from myself, an Ombudsman ruling that they are at fault and legal action commencing. If you were considering becoming a customer of this company for any reason, DO NOT! Go and read the Ovo forums if you wish to corroborate what is written here and see for yourself what kind of 'company' this is.
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Posted 3 days ago
Ovo is the worst! Every little change takes ages, first you call them, then they call you, then they call you again and you spend bloody HOURS with them, still getting nowhere. EVERYTHING IS A PROBLEM AT OVO'S.
OVO Energy 1 star review on 23rd March 2024 OVO Energy 1 star review on 23rd March 2024
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Posted 5 days ago
I moved to Ovo 2 months ago, the worst decision I've made in connection with my energy. Terrible rude customer service, in the 1st 6 weeks I was emailed to tell me I was in debt, on an annual direct debit, where summer and winter balance each other. Then emailed offering a cheaper tariff, when I called to accept, the Philippines based customer.er service agent wants to charge me £190 exit fee from my current tariff, even though it is they who have invited me to change. Thinking of joining Ovo... think again and run.
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Posted 6 days ago
OVO energy took over from my previous supply SSE and have since been an absolute nightmare. Sending non itemised bills for one amount, just to tell me it's actually £200 more when I enquire. Talking to me as though I'm stupid when I question the difference. Sending so called care experts to my house without an appointment and charging me £36 for it. They have no care. If you are thinking of joining or if your energy company goes into partnership, run as they are the worst energy company I have had to use since British gas. Their only aim is to get your money no matter what. Fit a smart meter then tell you they need to read the meter even though the smart meter is accurate to them. Avoid avoid avoid
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Posted 1 week ago
Ovo is a very bad customer service when you have a problem with the electric you don't get help your harassee they will refer you to debit collections or UK credit agency to make you credit very bad I had very bad experience with them I'm not wishing go back to them because I've changed my supply to new supplies
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Posted 1 week ago
The service has been good with ovo, however more recently I have noticed a change. Since i swapped over my utility company I have been good. I noticed it getting much higher so i contacted ovo and they checked it out. They responded to my query very quickly in December and I thought great. 3 months later they state they got it wrong and now they want me to pay the money back. I've not been happy and as a result they have put me in arrears. They have been apologetic but want me to pay them back. I also noticed the payments have doubled in cost all of a sudden as well. They seem to think this is ok, and then want to offer hardly anything for the mess they have made. Once this is all resolved i want to stop using ovo altogether and move to better provider who can read and charge the correct amount from a smart meter and one who do not put me in arrears. I would say be very careful when using ovo.
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Posted 1 week ago
At last I have left this awful company, through no choice of my own was put over to them from SSE whom I never had an issue with, OVO on the other hand decided after many months of being with them and having paid SSE up in full that I had outstanding monies to pay, they had no proof, I had no proof as bizzarley all SSE information had been lost, I had no choice but to pay up. Never ever will I use them again, and I have informed as many people as possible not to go with them, also their customer service is absolutely dire!
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Posted 1 week ago
1star is to many. Awful company, stealing money from our PP meter, secret charges with no explanation, taking are emergency that was already paid for leaving us with no power or heat. If I treat people like this, I’d be in prison
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Posted 1 week ago
There is absolutely no point in repeating what you’ve already repeated at least a dozen times and still got nowhere I am in debt by just over £200 that has somehow came out of the ether as I was on PAYG meter and my gas is still sitting not sorted four days off work and three engineers later still nothing absolute horror of a company
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Posted 1 week ago
Very poor customer service, shambolic internal complaints system. AVOID AVOID AVOID
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Posted 1 week ago
Always in credit with SSE then Ovo take over. Issued bills I paid them then, 3 months later all previous bills were AMENDED ( original bill erased from my account) and so of course in their favour ,I had more to pay. Calls to customer service were sometimes ok but at its worst had a man shouting at me saying"its all your own fault you must give a meter reading on the 4th of the month" Saying it 4 times over, My mistake was to give the reading on the 2nd ! I feel I have paid under duress to them as I had email and letter threatening Debt collectors for £29.00 .Never had this before so extremely worried for Knock on the door. 6 months of elec only is already more than I paid SSE in a year .No peace of mind for this so called 'Priority customer'. If Bills were left original surely more transparent to all ,each time what I owed was quoted and I paid it only for more being asked on the next bill. When I called and asked where is this extra amount from to what Kavan told me ,I owed come from, the lady said" I dont know where he got his original figures from." Stress, Stress Stress for this Priority customer ,affecting health .
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Posted 1 week ago
THE WORST EXPERIENCE EVER THE WORST EXPERIENCE EVER! INCORRECTLY BILLING US AND HAVE INSTRUCTED DEBT AGENCIES AND BULLYING TACTICS! I STRONGLY RECOMMEND YOU AVOID THIS ROGUE COMPANY!!! WE HAVE TRIED TO GET THROUGH TO OVO (WHO WE NEVER EVEN ENTERED INTO A CONTRACT WITH) TO RESOLVE THIS AND NO JOY AS CUSTOMER SERVICE ARE INCOMPETENT. WE HAVE SPOKEN TO DEBT COLLECTION COMPANY AND EXPLAINED THE SITUATION AND ADVISED UNLESS THEY STOP SENDING LETTERS TO OUR NEW TENNANT (who is nothing to do with this) WE WILL BE FORCED TO TAKE LEGAL ACTION. WE ARE AT THE STAGE WHERE WE FEEL WE WILL PAY THE INCORRECT BILL DEMAND “UNDER DURESS” THEN FILE A CASE IN THE SMALL CLAIMS COURT! David , toby if you want to call me and you feel you are intelligent enough to grasp and deal with this issue get in touch! +34 711 079 523
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Posted 1 week ago
OVO Energy is rated 1.1 based on 869 reviews