“If you have a question don’t call the 1300 #, only get an answering machine and no call back. Also don’t ask a question via FB Messenger as my question I asked was directed to another phone # which wasn’t connected. My question was answered eventually via email. Was stressful trying to ask a question”
“Well really like the products having trouble getting the product delivered i am not happy with this issue on 2 times i have had to ring to find out why my product has not arrived and to make it worse i have looed like a fool at my local post office and bank not happy jan”
“Hard to figure out the ordering part of the website. The pricing is a bit suspect - where there is buy 3 and get a BONUS item you are actually paying for the BONUS item.”
“Your "EOFY Sale Extended until 21 June" catalog was attached to an email received from you on 14 June 2021. The catalog promoted a 20% discount on select arthritis packs, INCLUDING the Winter Combo pack of 3 creams and 1 ICE roll-on. The old ($64.95) and discounted price were advertised. When I tried to buy this pack at lower price, it was rejected by system. You wrote explaining that only orders over $100 got 20% off. Then why did you advertise the $64.95 pack as being eligible for discount? Even the lower price was displayed!
I used to buy that pack of arthritis creams (then it was 3 large tubes and 2 small tubes) for about $55 before delivery. So price appears to have gone up $10 anyway.
Not happy!”
“Two main criticisms:
1. you charge A$35 for shipping and 'handling' a very package - this is unreasonable, and only persists, I suspect, because you have an Australia/NZ monopoly on Cefaly products
2. in spite of this, order take far too long to arrive.”
