Pacvac Reviews

4.8 Rating 262 Reviews
95 %
of reviewers recommend Pacvac
4.8
Based on 262 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pacvac Reviews

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 13th March 2022
Greta
Pacvac 5 star review on 13th March 2022
Greta
Pacvac 5 star review on 15th July 2021
Robert S
Pacvac 5 star review on 15th July 2021
Robert S
Pacvac 5 star review on 3rd September 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
It’s my second time ordering, fast delivery, packaged properly. Thank you!
Helpful Report
Posted 1 week ago
Hi Jasmin Thank you for being a returning customer! We're delighted to hear that you're satisfied with our service and the delivery of your order. Ensuring that your package arrives safely and promptly is always a top priority for us. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support! Kristyn
Posted 1 week ago
Arrived in a timely manner and because I ordered the incorrect hose went to warehouse and it was replaced with no problems. Excellent service
Helpful Report
Posted 1 week ago
Hi there Thank you for sharing your experience! We're very happy that our team was able to swiftly assist you with the replacement. Providing excellent service is our top priority, and we're glad we could meet your expectations. If you ever need anything else, don't hesitate to reach out. We appreciate your review! Kristyn
Posted 1 week ago
Just bought a second pacvac - the new velo - so lightweight and still has great suction. Was also sent a prototype Velcro clip to hold the cord in place. This is helpful but had a bit of difficulty clipping it on to the handle. So my thoughts would be to make the clip a little bigger so it’s easier to clip on to the handle. Great customer service as always.
Helpful Report
Posted 3 weeks ago
Hi Samantha We're so grateful for you choosing Pacvac again and for sharing your detailed feedback on the Velo! We're so happy to hear you find it lightweight while maintaining great suction – that's exactly what we strive for. Thank you for trying out the prototype cord holder clip and sharing your feedback. We're constantly innovating and your input is invaluable. Your kind words about our customer service also mean a lot to us. We're always happy to help in any way we can. We truly appreciate your support! Best regards, Kristyn
Posted 2 weeks ago
I love my pac vac hoover, service from pac vac is speedy and followed up well.
Helpful Report
Posted 3 weeks ago
Hi Emily! Thank you so much for you review. Our team works hard to ensure speedy service and thorough follow-ups, so it's fantastic to know that you've had a positive experience. Customer satisfaction is our priority, so feel free to contact us at support@pacvac.com if you need any assistance. Happy vacuuming! 🌟 Kristyn
Posted 1 week ago
Site is easy to navigate, prompt delivery and I love my pacvac, it makes me look good as a cleaner. Well done pacvac, wish I'd found you years ago.
Helpful Report
Posted 1 month ago
Hi Pamela Thank you for your extremely kind words. It's wonderful to know that our product is helping you shine as a cleaner. We greatly appreciate your support and are delighted to have you as a satisfied customer. If you haven't already, please checkout our Pacvac Academy which is our free online training portal to help you get the best out of your machine - https://academy.pacvac.com If you ever need any product support, please don't hesitate to reach out, we are here to help. Have a wonderful day.
Posted 1 month ago
Great service with prompt delivery and competitive price
Helpful Report
Posted 1 month ago
Hi Joel Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Providing prompt delivery, competitive pricing and outstanding customer service are key priorities for us, and we're glad to see that reflected in your review. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support! Kristyn
Posted 1 month ago
Thank you for your service
Helpful Report
Posted 2 months ago
Hi Joanne Thank you so much for the 5 stars and taking the time to submit your review. We are pleased we could be of service. We're here to help if you ever need any product support so don't hesitate to reach out. Have a great day Kristyn
Posted 2 months ago
I have bought 6 pacvac vacuum machines in the past two years, it's good for our business, we like this machine, but we some machines were wrong only have been used several months, so I have to buy a new one, I don't know where and how to warranty.
Helpful Report
Posted 2 months ago
Hi Andy, Thanks for your positive review! We would be delighted to assist you with sorting out repair/ replacements under warranty cover. Please kindly reach out to us on: support@pacvac.com and one of our friendly team will get back to you promptly. Have a fantastic day! Kristyn
Posted 2 months ago
I am so impressed with my Pacvac experience and my Thrift backpack vacuum. Having purchased one of the cheapest backpack models to just clean my home, I was a bit worried. However, the package arrived quickly and the machine works very well. The suction is good, the machine is not too loud, the long cable means I can do the whole townhouse without unplugging and the backpack itself is very comfortable. Highly recommend!
Helpful Report
Posted 2 months ago
Hi Julia Thanks so much for the 5 stars and the brilliant review! We are so happy with how impressed you are with the Thrift vacuum cleaner. Customers like you remind us of what we love to do! Providing the highest level of customer service, together with exceptional after sales service is at the core of everything we do, so please always reach out to us to assist with any matter at: support@pacvac.com :) Happy New Year! Anna
Posted 2 months ago
Dyson is very overrated and overpriced.
Helpful Report
Posted 3 months ago
Hello, Thanks so much for the brilliant review and 5 star rating! We appreciate your support and endorsement and are thrilled you chose our products. If you need any support in the future, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 3 months ago
Absolutely love my pac vac and the service and turn around for delivery is fantastic, thank you
Helpful Report
Posted 3 months ago
Hi Tara, Thanks so much for the 5 stars! We make customer satisfaction our priority and continually pursue ways to enrich the Pacvac experience by improving our products, but also through delivering uncompromising customer service. Amazing feedback like yours not only warms our hearts, but lets us know we are on a right track. If you need anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com. Have a fantastic day! Anna
Posted 3 months ago
Always great to deal with.
Helpful Report
Posted 3 months ago
Hi Lynette, Thanks a million for the 5 stars! We pride ourselves on the best customer service in the industry and it makes us deeply touched to read your review. If you need any help at all, we are just a quick email away on: support@pacvac.com. Have a fantastic day! Anna
Posted 3 months ago
From the order to delivery was over 1 month. The customer was not very happy and neither were we.
Helpful Report
Posted 4 months ago
Hi Beat, It appears there is a discrepancy between your experience and what is showing on our delivery portal. Our records indicate your order was delivered in 12 business days, which is not unusual for shipment to remote areas and dangerous goods handling (due to your order containing batteries). We pride ourselves on exceptional customer service and would like to understand your experience better. If you would like to discuss details of this order please don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help. Have a fantastic day! Anna
Posted 4 months ago
Great service and good product I ordered extra bag’s which didn’t arrive called them and they followed up immediately
Helpful Report
Posted 4 months ago
Hi Naphaphat, Thanks so much for the great review and high rating! We are firm believers that quality products should always come with exceptional customer service and we are delighted that you are happy with the help you received. If you need anything else at all, don't hesitate to reach out to our friendly team on: support@pacvac.com :) Have a fantastic day! Anna
Posted 4 months ago
Really good quality kit and prompt shopping - very happy with my Pacvac purchases.
Helpful Report
Posted 5 months ago
Hi Margot, Thanks so much for the 5 star rating! We deeply appreciate you great feedback. Our entire team puts love and care into the products we make and service we deliver. It's wonderful to hear you've had a positive experience ordering and you have our most sincere thanks for sharing it here. If you ever need any product support, don't hesitate to take advantage of our exceptional customer service and reach out to us on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 5 months ago
The recent service I received concerning the problems I experienced with my batteries was exceptional. I shall appreciate using my machine even more.
Helpful Report
Posted 5 months ago
Hello, Thanks for the top rating and a great review! We pride on the quality of our products, but even more in our exceptional customer service, and it always warms our hearts to hear from customers who are happy with the service they received. If you need anything else at all, don't hesitate to reach out to us on: support@pacvac.com and we will endeavor to help you as swiftly as possible. Have a fantastic day! Anna
Posted 5 months ago
extremely satisfied with the very quick/prompt fulfillment/delivery of order.
Helpful Report
Posted 5 months ago
Hi Rebecca, Thanks so much for the great rating and for your brilliant review. We aim to offer the best products and best customer service, and it warms our hearts to hear that is what you feel you received. If you have any questions or if we can help with anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com. Have a fantastic day. Anna
Posted 5 months ago
I stop using it, because after I use it I have back pains so heavy, it’s not designed for women
Helpful Report
Posted 7 months ago
Compact, light simple to use, more efficient
Helpful Report
Posted 7 months ago
Hi Margaret, Thanks so much for the great review and the 5 stars! We deeply appreciate the time you took to review our product as well as your positive feedback as our customer's satisfaction is the driving force behind our work. If you need anything else to complete your Pacvac experience, please don't hesitate to reach out to our friendly team on: support@pacvac.com - we are always keen to help :) Have a fantastic day! Anna
Posted 7 months ago
Pac Vac make our life easier, strong vacuum, we have it 8years and still very strong
Helpful Report
Posted 7 months ago
Hello, Thanks a million for the 5 star rating and your great review. We deeply appreciate your support and your endorsement as well as sharing of your feedback here. If you need anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are always keen to help :) Have a fantastic day! Anna
Posted 7 months ago
Pacvac is rated 4.8 based on 262 reviews