“Plastic not as sturdy as I was expecting, and pads have started losing their stick after 3 instruction-lead uses.
A sample of the conductor gel would have been an excellent addition as I am now curious about it, but reluctant to put in a new order.”
“Love the Pain Pod, but are disappointed with the display panel being so weak and easily damaged.
After a quote for the panel to be fixed for around $90 I just now fly blind with it as the likelihood of it happening again is so very high!”
Hi Karen, thank you for your review and feedback. We do have a Silicone Cover for the PainPod as well as a WaistBag where you can keep everything tucked away nicely.
Hi Nigel, thank you for your review. That is so good that the PainPod has had a positive effect on your lower back and hip in such a short space of time.
“We love our PainPod, it is easy to use, portable and relieves sore muscles. Both of us can use it at the same time if we choose (we have version 3). The battery last for a long time and is easy to charge up.”
Hi Wendy, thank you for your positive review. We do have devices that start at $89 and also we do use AfterPay as well so we do try to cater for most price points.
“Rude person. Needed manager to make a decision on a replacement t lid for gel. Scabby after al I e spent. Quality of pads are pretty useless and the bottle lid.”
To be clear about the facts here:
- You called our office, was very abrasive with our staff member, stated you had broken the lid of the Gel, demanded that a new lid be sent to you immediately then hung up on the staff member.
- Our customer service staff member had sent you a replacement lid for the one you broke within half an hour of your phone call and had communicated this to you at the time via a message on your husbands voicemail, which was the only record of contact we had to communicate with you.
- The product you are complaining about hasn't had any complaints made about the lid previously that would make us believe it is of poor quality, or subject to breaking easily. The Conductor Gel lid currently has a 0.0005% failure rate which is far better than industry standard.
As you believe our company and/or products are "scabby", even though our customer service team member has gone above and beyond to assist you with your issue, we would happily receive a return of the products you have purchased for a refund. If you would like to go ahead, please contact us via email to info@painpodau.com within 7 working days. As you were rude and abrasive to our staff we will not be taking further phone calls from you and would prefer to keep a record of written communication.
“Honestly couldn’t manage working without pain pod. The relief from pain and swelling on an old broken ankle injury and on neck and back tightness is amazing.”
