“NEVER RECEIVED ORDER, 56.OO GONE, YOU CANNOT CALL THEM, ONLY EMAIL, AND. YOU GET A AUTOMATED RESPONSE!!!! MY ORDER # WAS 57598. LAST TRACKING, IT HAD GONE TO 6 DESTINATIONS TWICE, DONT BUY FROM!!!!!!!!!!!”
“I ordered a painting kit, the company took my money, I never received the product. Multiple e-mail contacts with the company's customer service personnel produced no results. This has been going on and on, they have have my money, I have no product. STAY AWAY from this company.”
“Poor shipping habits.. ordered in November 15 for Christmas.. got email two days later saying it was on its way... it wasn’t .. only shipped on December
I will escalate in with PayPal if not received on time for Christmas.. have no intention on paying for it.. no good to me after christmas”
“Appalling customer service. ordered in November only just dispatched today. Will not be here for xmas. Told it was dispatched 7th December . It will now be delivered to a business address that will be closed for the xmas period. Yep will now go and buy another present.”
“If I could give it zero I would. Promises promises. Lost and delayed shipping. Free painting because of 4 months of mess. Never came. When first order came cheap backing, poor quality.”
“I have ordered a few times and every time the order takes several months to arrive. The tracking is useless, when you query they blame Covid for the delays. I have not had this issue with any other companies.”
“Placed an order in September, still waiting in November and they continue to send reviews and fake tracking that said it was received in September, FRAUDULENT COMPANY, don't purchase from them!!!”
“Took 6 weeks to receive. Was then sent with one colour missing. When contacted first time they apologized and confirmed number of colour missing. Waited 2 months, emailed again no response. Wont deal with this company again. I could of got same picture from overseas at half the cost”
“Placed an order and got it after 4 weeks. One of the pictures was missing the black diamonds. I have sent 4 emails and I have gotten no response. I would not recommend them to anyone. They advertise that they ship within 3 days but they forget to tell you it is coming from China.”
“Placed on order on Sept 13 and still haven't received my order. The tracking says it has been sitting in LA for a week now....Very disappointed in how long this is taking, since I was going to make it for a Christmas present”
“It took 2-1/2 months to get my order when most of the other companies from China I ordered from in the same time period took 5 weeks at the longest. I paid top dollar for a painting because they were the only company I could find it from so I expected it to be top quality. WRONG!! The canvas was fine, a few rivers I could fix but the drills were the worst I’ve ever seen. All of the colors had dimples on the top side of the drills and they were unusable. Luckily I could substitute a few diamonds for colors I was short on and one color I had left over from another painting. I have a bag of unusable drills from this one painting that is 3 times as big as all the trash I’ve collected from all 18 DPs I’ve already completed. Will never order from them again.”
“Out of all the companies I’ve purchased from, Paint with Diamonds is taking the longest, and I’m still waiting. I emailed them and Ana responded by saying patience is required due to the plague. Um, all the other sites I’ve ordered from are similarly affected by the same plague you speak of. Not recommending them and will never ever order from them again.”
“My kit seems to be lost in shipping I have tried several times to contact customer service and I still haven't received a response back from them. I purchased a lot of diamond paintings and they are way more expensive than any of the other places I purchased from but they had what I was looking for and I just decided to give them a shot I won't do it again.”
“The box was opened,looking used. Took too long to get it also.
Diamond were missing.
No responds from a customer service.
Painting is too crowded, dimonds wont fit and pop out.
Never again !”
“Don’t bother. I placed my order in early May & I am yet to receive my almost $300 order. Promised to receive it from supposed CEO “Corey” on multiple occasions.”
“This used to be a very good company but no longer. Customer service is non-existant and the quality of my latest canvas is terrible (canvas/picture detailing does not match the original picture & colors are different) With all of the companies now selling 5D diamond painting kits there is no reason to buy from this one.”
“Took over 6 months to get product.
CEO Corey does not take care of his customers. They owe me 128.00 and I still don’t have it. Emailed Corey many times. Just asks repeated questions and doesn’t send me my money. Now they want me to prove I sent it back. Not a very pleasant company. They don’t care about their customers. They just want the almighty dollar.
I have already told many many people not to shop here. There are other diamond dot companies and pictures out there.
I won’t give a company money for a product if they don’t stand by their product or customers.
Be careful everyone. Amazon can’t help cause they are third party.
I am going to better Business Bureau next.”
