“Absolutely by far the worst customer service.
Poor quality jacket looks some cheap tat. If a down jacket at this price is only going to last 4 years, that should be printed on the label.
Don't buy Pajar.”
“I bought the Pajar boots in an outdoor store in Vermont. They were expensive, but I was ok with the price. Initially, I really liked the look and uniqueness. However, after wearing them for just one season, they started leaking in the toe. My sock was wet in just a few minutes. This was not a puncture and was clearly an issue with the seams. I reached out to the company online and they refused to address my concern and were down right dismissive. Don't buy these products. I will stick to Patagonia and Arcteryx who have excellent no questions asked return policies. There are plenty of reputable companies out there that value their customers more than Pajar. Lesson learned.”
“I purchased a pair of men’s boots in November of 2023. After wearing them a few times the pull on the back tab broke off. I contacted Pajar, who in the beginning were moderately helpful. They offered me a full refund or exchange. I took the refund. The boots were recieved by Pajar on January 22, 2024. It is now March 28, 2024 and I have not been refunded. I have been told it’s with accounting and I’ll receive an email when it’s processed. The dismal customer service and return process is the worst I have ever experienced. If my money is not returned soon I will dispute the charge on my credit card through their fraud department.”
“I never in my life thought that a big and well known company is actually a SCAM!! You either don't receive your order or if you have to return and you send them back the product, they just ignore it and return your item back to you with the note that receiver didn't want a product. WHAT IS THAT!!!!
I didn't learn from past experience with the mama I repeated the mistake again. Never ever purchase from this company! If you think you will be able to contact costumer service, dream on!”
“My poor son had wet socks almost all winter long because his brand new pair of Pajar winter boots formed cracks on the bottoms almost immediately. I thought the water was coming in from the top and would blowdry them frequently until I realized the issue. Unacceptable!”
“Placed an order at the beginning of February 2024. Received 1 out of 2 items ordered.
Called and emailed and no one responds. Would NEVER order directly from this company again. I have quite a few Pajar products and am happy with them, but I ordered through another company(TSC). Not sure if I would ever purchase a Pajar product again due to their lack of customer service. Customers keep your company successful Pajar. Without us, you are nothing.”
“Customer service is terrible. I am missing items I aid for and thee in nobody to communicate with. I have called and emailed multiple times with no response or help.
I tried to open a return and the portal claims my order cannot be found.
Really bad. Never again.”
“If I could give my experience 0 stars I would! Beware of online purchases and returns. First, you can never speak with anyone on the phone, nor do they return your calls. Secondly, getting anyone to respond to your emails is also a joke. They send an automatic response saying they received your email, then maybe a week later a person actually may respond, but don't hold your breath. I'm still awaiting an email response to an email sent 2/14/24!
This was by far the worst online purchase experience I've ever been apart of!”
“Terrible customer service. Be aware they do not provide return labels, you must pay for return shipping and it is expensive. Still no refunds. Called and left 2 voice messages no one called back. Sent over 6 emails to request a return label for my 2 items no response and no acknowledgment. Although I used to like their products, this horrible customer service is definitely a trigger for me not to buy from them anymore. Now i am stuck with 2 items that don't fit cannot exchange or return so that they can refund me. they just don't respond! it is not worth it!”
“Their size chart and shoe tag do not match sizes!! Even after telling them that this is an issue, the problem was still not fixed on the website. I see another customer experienced the same thing. Being a Canadian company, I did not bother checking their website's reviews as I simply trusted them. Do not order from them. Their customer service is absolutely incompetent.”
“Worst boots I’ve ever bought!
Last year I bought the Fero boots and after one month the nylon on the side of one of the boots ripped open. Pajar replaced them and I used them sporadically for a month. Once a week at most.
This year I started using them early February and the zipper on one of the boots broke and can’t be fixed. Pajar’s warranty is six months and I now know why! The quality of their boots is poor and they don’t do anything about it. It was a waste of over $200.”
“Exchanged winter jacket with no issues. Diana from customer service was very helpful. Shipping was free, and return of funds was timely. Very satisfied!”
“Horrible customer service. The zippered broke on my boots after one week. I have returned the boots and have not received a refund or replacement. No one responds to my emails. Very frustrating. I have bought several pairs of Pajar boots in the past - but will never but this brand again.”
“Do not buy anything from these scammers. Bought the wrong size of boots, sent them back and I was never refunded. All email are answered sort of " our accounting department will refund you, bla, bla.." Just scammers, not a serious company. Stay away!”
“BADEST ONLINE SHOP EVER
DONT BUY FROM THEM
i purchased a jacket and returned it in the same day of reception because of the size, they received it the same week and never refunded me
I sent 36000 email to the customer service they never answer quickly and once answered they told me this will be refunded this week just allow some days to see the credit in your card
And never received my money, and send again ankther email
After 3 month i was really upset, i sent a very seriouse email and then they finished by sending me back my money
REFUNDED AFTER 3 MONTHS 🤦🏻♀️”
“Their boots are expensive and terrible. I bought a pair of winter boots last January. Witching a month I felt my feet are getting wet. I noticed that that the soles have holes in them from wear and tear because they are hollow. Terrible. $300 down the drain. I’m continuing to wear them in dry conditions but they are just getting worst by the day. Now there are multiple holes on the soles. In general garbage”
“Definition of a SCAM ! I wish I had seen these reviews before. Being a Canadian company I didn’t even bother to check but now it feels like a scam. The size chart for the boots I ordered was wrong and different from what was written in the boots. So the size being wrong, I returned them and was charged with the shipping. I have been waiting for a month now and they are impossible to reach out. I don’t think I’ll ever see that 300$ again.”
“After only two weeks, the boots fell apart. Do not order these boots. I emailed and called and none responded. Terrible boots and terrible customer service. I expect this company to go under soon”
“Terrible customer service. Be aware they do not provide return labels, you must pay for return shipping. Their website has limited pictures, does not show the shape of the shoes from above, I did not know how narrow they were. When I asked questions they act like they dont understand and answer different question. Dont buy unless you are guarantee to fit.”
