Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best planners ever!”

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Posted 5 years ago

“Creative, simple, elegant -- wIll become a favoured online brand of mine.”

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Posted 5 years ago

“We had a small issue with a picture. Elly and the team dealt with it promptly and professionally. We were delighted with the service. Excellent customer care. Thank you!”

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Posted 5 years ago

“Fabulous cards, great quality. A perfect gift with the beautiful gift wrap pack. Will most definitely use again and again.”

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Posted 5 years ago

“Fast response”

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Posted 5 years ago

“Beautiful products and great service as always.”

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Posted 5 years ago

“Beautiful design and great quality product.”

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Posted 5 years ago

“It is a beautiful journal and I love having my name on the cover. I use it every day.”

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Posted 5 years ago

“Really happy with my recent order , the photo card was exactly as described.”

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Posted 5 years ago

“My daughter in law loved her personalised notebook, fantastic quality.”

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Posted 5 years ago

“Beautiful well made diary”

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Posted 5 years ago

“Easy to use your own photos and so much pleasure given to the recipient. Fast delivery and prices no more expensive than a shop bought card.”

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Posted 5 years ago

“Perfect planner, and very stylish”

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Posted 5 years ago

“Very disappointed with the customer service. I ordered two photobooks. One small book for myself and one other larger one for my boyfriend. Majority of the photos were quite personal and all were pictures of my boyfriend and I with some quotes and captions. I received both books on the same day. The smaller one was perfect, however the other one for my boyfriend had the correct cover but did not include my photos (obviously somebody’s else’s) This was quite upsetting because obviously someone else had ended up with my personal photos. Customer service were not helpful at all. Whilst they did get my order reprinted they only offered to issue compensation for their mistake if I had returned the mistaken photo book. It was up to me to pay for a satchel and postage to send it back to them. I found this unacceptable when all they would do is throw it in the bin (which I can do at home.. for free!) The photobooks are beautiful but PLEASE improve on your customer service!!!”

Helpful Report

Posted 5 years ago

Hi Alicia, I am very sorry to hear you had this trouble with your order, this is most unusual! If you can contact us on support@papier.com, we can assist you further regarding this query!

Posted 5 years ago

“I ordered 2 planners “ Mysticism” and when my order arrived, the planners were in terrible condition. The planners were bent, and when I opened it - the papers were folded and looked crumbled. I reached out to customer service and the agent was misleading the complain. She kept wanting more pictures when when I sent 10+ photos of my planners. I was not offered a refund for the damaged planners nor was I offered to have them re sent. Will not be ordering from Papier in the future. Terrible customer service.”

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Posted 5 years ago

Hi Steph, I am so sorry for the trouble here! If you could email an image of both the planners together in the same image, we can then get a replacement sent out to you as soon as possible! Best wishes, Alicia

Posted 5 years ago

“My new 2021 planner arrived early and is stunning!”

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Posted 5 years ago

“Just fricken perfection.”

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Posted 5 years ago

Thanks so much Amanda! Best wishes, Alicia :)

Posted 5 years ago

“Beautiful quality journal, but way too small for the price.”

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Posted 5 years ago

Hi Colleen - thank you for your feedback, we always appreciate customers taking the time to let us know ways of improving our products! I will pass this on for you, no problem! Best wishes, Alicia

Posted 5 years ago

“Gorgeous product!! I love it.”

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Posted 5 years ago

“I was absolutely thrilled with the notebook I ordered. The quality is exceptional and the speed and ease of service and delivery made the product all the more enjoyable. Would absolutely recommend”

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Posted 5 years ago

Thanks so much for your great review Laura! Hope to see you again soon!

Posted 5 years ago

Papier is rated 4.6 based on 17,441 reviews