“Absolutely pathetic service. They have no peoples skills on how to deal with clients. Its been over 1 week since I have been waiting for my delivery, when I call them they always have excuses about my address being wrong etc. I have called numerous time to verify the address with. The lady in the tracking department is extremally rude!!Will not use their service again. Disgusting!!!”
“They don't even deserve 1 star. Service is absolutely pathetic. 3 Times have the disappoint me. I don't know why companies like Hyperli for instance is still using them. Please do not make use of them. Not only is the deliveries pathetic they even LIE to you saying you were not available”
“WORST service delivery ever. I am waiting for a parcel from MONDAY and Im told it will only arrive next week. I called and the agent couldnt be bothered to be kind. I hate every part of this process. She told me that my parcel only arrived at the main depot today - but i recieved notification on monday that my parcel is en route.”
“We bought from Leroy Merlin. The parcel was due for delivery on Monday 10/07/2023. Thursday 6/07/23 we got a sms that the parcel is on its way. No arrangements could be made because we have a life. He pitch up at the gate, nobody was there. He said he will come after 12 o'clock. Make arrangement for nothing, he didn't pitch. He was called and where supposed to deliver Friday. Day off and waiting for nothing. We called and he said he will delivered Saturday. We denied and said sorry but it was booked for Monday and we will waiting. It's past 3 in the afternoon and no notification from any delivery. When I called to ask where the parcel was the phone was dropped in my ear. I was past furious. I called back and after a few min it was answered, sounds like she was sleeping and singing in my ear. I said to her that it was bad service to sing on 'n phone to a customer and this will be reported. This is head office and another crappy story was told. If your calls is recorded, listen to Marius Steffens Par 4048257 943. I do have the recording that will go on social media to bring this bad service down. You're service is so bad that my toilet paper do a better job. I will inform Leroy Merlin also about this noncens.
MRS 'n Steffens”
“Still waiting on my package which has been on route and out on delivery since the 12th of April 2022 on your app when I trace my parcel ,I've sent emails I keep getting the same reply "expect your your delivery today between 8-5pm"”
“The worst service ever experienced. Don’t know how they got into courier business. 1st time, they sent my parcel to a collection Centre while I clearly indicated home delivery. This time around, TODAY, they delivered my parcel in Cape Town while I’m in Pretoria. The call Centre agent was rude and did not even take responsibility for the mess-up, can’t advise when I should expect my parcel. Totally nonchalant about they whole mess.”
“Parcel was sent to another province. Pargo's consultants was assuring by advising the goods will be delivered to the correct address. The goods has been returned to the shipper... Never again will I use Hyperli or Pargo to purchase goods online and be delivered by Pargo... Almost a month later still no resolution or refund”
