“Hello I have ordered the watch a week which is 7 days ago but still have not received anything. Was trying to check Mr track for my watch but it was not in English can you please send me an email in English for my track.”
“I ordered my girlfriend a watch for Christmas on black friday. It is now 42 days later on January 12 and it still hasn't been delivered. After reading other reviews I believe this company is a scam.”
“Hi, i ordered a watch set (with a free gift) over black Friday. So a month ago. I have had 2 emails responses assuring me that it would be here by Christmas 100%. - It still hasn’t arrived? We have tried calling multiple times. Emailed. Insta direct messaged. We are no longer getting any form of a response. We paid £180 so this wasn’t cheap. It was supposed to be a Christmas gift so can someone please contact me asap. We have paid and received nothing! Very poor customer service to date.”
“Over 2 weeks for delivery . When the watch arrived it was broke and they informed me how to fix it and it now works for one minute and then stops . The clasp also does not close correctly and when I complained multiple times their replies were delayed for up to a week and u helpful
Do not recommend especially as this was a gift”
“Little serious and unprofessional scam or people, they ruined my Christmas gift for my girlfriend, tfuffing me on the arrival of the package (from 2 to 5 days) giving false information”
“I ordered my Paul Valentine advent calendar well in advance but was extremely disappointed with it. After waiting a month to finally open my first day of the advent calendar only to find nothing in the first box. Customer service said they would "ship out the missing item if I would still like it" yes I would after paying $250 AUD.
Only to find that day by day, the gifts are cheap and definitely not worth the money spent on it. Also, even though I changed my location to Australia, the pricing is not accurate, note the price stays USD, so I thought I was paying $169 but once exchanged, I noticed $250 come off my account. Disappointed is not even the word. I would return it, but considering I waited until December to open it, it's too late. Don't be deceived by this brand.”
“They're either incompetent or a scam.
I ordered a watch over a month ago, but it was returned to the sender despite my attempts to redirect the package. I reached out to PV customer service via email, but the individual I corresponded with took days to reply and was of no help when he did.
It's been over two weeks since he last responded, so I called both help numbers from the PV site (it changed over the weekend). The first number (the one taken down) stated nobody could take my call at the time and asked me to leave my order and phone numbers. The second and currently listed phone number on PV's site immediately hung up on me both times I called.
As a last resort, I also tried contacting them over FB Messenger: another dud. *shocking*
I am terribly disappointed with PV and will be filing a case with PayPal in the coming days. I've waited over a month; both Christmas and my girlfriend's birthday have passed, and I've still received nothing of value in goods or service from them. Look elsewhere for your gifts.
This review was originally posted to Trust Pilot, but it was reported by Paul Valentine to suppress my honest negative experience.”
“Been waiting weeks for a watch from paul valentine that should have taken 3/4 days!! Keep sending them emails and all I get is the same automatic email,no 'real' contact, absolutely awful service and nowhere near getting the watch or money back, definitely buy else where absolutely shocking service,if I could give it no stars I would”
“I ordered few items on may 18th. It was suppose to be shipped within 3 business days. Yet to ship. I emailed them and tried to call them but no answer, this is ridiculous. At this point I just want my money back but how can I get it if no one even responds back to me!? Big scam. Do not order. I’m saving you some headache. Trust me ppl.!”
“Do not buy your jewelry here. The quality is very very poor.
My bracelet broke in one hour. I have returned the package and they told me the bracelet was missing. So no return policy here. Terrible email contact with employee. They blame me for everything. I buy a lot online. Almost every day. And I have never experienced such a scam.”
“Do NOT order from this firm. Watch ordered on their UK site. Watch dispatched via UPS from Germany. UPS arrive and say there is £41.25 to pay import duty. This was not mentioned when ordering, although they have subsequently updated their site to say you are liable for this additional tax. AVOID unless you want to accept 33% extra added to your bill.”
“Do not order in this Site they are Scam SCAM SCAM they will take your money and afther they will not send you nothing and always they will send you emails trying to say your order it’s on his way.
Them phone number he doesn’t working either BIG SCAM be Aware People Do NOT BUY SCAM grime Germany and Uk Sacm”
“STAY AWAY FROM THIS COMPANY!
False advertisement and terrible customer service! The shipment to the USA which they claim 4-6 business days, are lies!!!!!!!! The service rep Jasmin takes forever to respond and offers no help!!!!
Don’t waste your money on terrible customer service!!!”
“I bought a watch for my husband birthday and when it arrived the time kept stopping. Whenever we manually adjust the time it works for 30 seconds then it stops. I contacted customer service by email, they said they'll get back to me, but it's been 2 days I haven't heard from them. If it wasn't for this issue I would have given it a 5 stars, but it is certainly not worth buying a watch where the time doesn't work and where you are completely ignored from customer service despite having a warranty.”
“Customer service is atrocious, no phone number to contact and live chat is completely ignored. I'm still waiting on a refund on an item that recieved 4 days ago avoid these mob like the plague”
“I got a beautiful watch however the durability of the glass is not even near what I paid for. I contacted customer service after 14 days of owning it and they have been no help at all. As my review on trustpilot got reported along with many other negative reviews I wasn't even shocked. They are the worst customer service I've ever had to deal with.”
