Paul Stride Reviews

Name: Paul Stride
Address: 20, Kathryn Avenue, York, Huntington
Rating: 4.87

4.9 Rating 157 Reviews

97 %

of reviewers recommend Paul Stride

4.9

Based on 157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

1904674800

Email:

sales@paulstride.co.uk

Location:

20, Kathryn Avenue, York
Huntington
YO32 9JS

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Paul Stride 5 star review on 9th May 2023

Elisha Welford

Paul Stride 5 star review on 20th March 2023

Roslyn Colebourne

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Behaved as I expected.”

Helpful Report

Posted 11 months ago

“The purchase process was easy and the item arrived quickly. One downside note is that the website does not warn you of potential custom charges if you are purchasing and getting the delivery in countries other than the UK, and would be good if this get fixed asap. Other than that, good experience and would recommend, just check for custom charges if you purchase from abroad.”

Helpful Report

Posted 1 year ago

Pleased that you had a good experience, sorry for any confusion regarding the potential import taxes, this is mentioned in our terms and conditions and it is reflected by the reduced rate you paid at the checkout - as no UK VAT was charged on the transaction. We appreciate you taking the time to leave us a review! Thanks, The Paul Stride Team

Posted 1 year ago

“Good experience, but be very aware of abroad taxes. It should be more clear in the buying process.”

Helpful Report

Posted 2 years ago

Many thanks for your review. We are sorry about the tax being imposed, but now that the UK is no longer in the EU, all items imported into another country (from the UK) will be subject to additional import taxes. The price you paid for the goods had the UK Tax deducted prior to your payment as it was classed as an export. As paying Tax is a legal requirement there is nothing we can do to avoid this charge. We do reference this within our Terms and Conditions, but can only apologise if this was not made clear enough during the buying process. We are always available for any questions you may have had before ordering too, so hopefully that helps going forward! Many thanks, The Paul Stride Team

Posted 2 years ago

“I placed and paid for an order of nearly £500.00 and a week later have heard nothing! Starting to get a little concerned at having to spend hours of time I do not have to chase up my order or get my money back. Following the above comments Paul Stride customer services took action, traced and sorted my order which was then promptly delivered. Congratulations to a customer service that does what it says”

Helpful Report

Posted 2 years ago

Thank you for getting in touch in the first instance, and we are pleased that things were resolved for you! We do try to pride ourselves in our customer service offering, so we are particularly pleased to hear that things went well and you were pleased with things! We appreciate you taking the time to leave us a review! Thanks, The Paul Stride Team

Posted 2 years ago

“Good product - too expansive shippement - bad surprise when the parcel was arrived in France 10€ of additional taxes !”

Helpful Report

Posted 2 years ago

Good Afternoon Marie Charlotte, Many thanks for your review. I am sorry about the Tax but now that the UK is nolonger in the EU all items imported into France will be subject to French TVA (VAT) however the price you paid for the goods had the UK Tax deducted prior to your payment as it was classed as an export. As paying Tax is a legal requirement there is nothing we can do to avoid this charge. On the postage we do not make any money on this in fact in most cases we make a loss on this. Again since Brexit we now have EU clearance charges placed on top of the postage charge again we cannot avoid this expense. I hope the item helps you fit your car seat correctly and thank you for your purchase. Paul Stride

Posted 2 years ago

“Was very good. Okay dispatch once stock was received. Wasn’t next day as stated. Was emailed by DPD on the 4/7 saying expecting it and came on the 6/7”

Helpful Report

Posted 2 years ago

Good Afternoon Lymara, Many thanks for taking the time to review our service. Apologies over any confusion on the delivery. DPD email as soon as we print the labels for despatch, however in some cases if they have already collected our parcels for that day the collection will not actually take place till the day after and once collected they provide a 24 hour service. You should have received an email and/or text on the morning of delivery to confirm an allotted time for this to take place. I hope this explains the delay of 24 hours on the delivery. Many thanks for your order, Paul Stride Team.

Posted 2 years ago

Paul Stride is rated 4.9 based on 157 reviews