“Bad experiences with Payoneer
I had two disputes with the same clients. Payoneer agreed with me that these claims were unjustified. Then these clients escalated one of these disputes to Visa. After that happened, Payoneer started to take money from my account without any explanation. That was in November last year! After a few of these transactions, I made sure that I would no longer receive money on my account, so they could not take more from it. Then after about 8 months Payoneer finally informed me that Visa agreed with me, so no money for these clients. That was July 20th. You would think that I would get the money back they took from my account. Now it is August 24th, and I am still waiting for that. They are giving me the run around without telling me if and when I will get my money back. I have sent many messages and chatted with Payoneer a significant number of times. It is all been a waste of time. Before the previous happened, I had another bad experience with them, that affected me a lot. But they don't care. Mind you, I have been a client of Payoneer for many years. I will never use Payoneer again though, and I would not recommend that company to anybody. Don't use them!!”
“My customer ID: 44992262
I created another account because my previous one was closed
but now I have another problem
I submitted my ID documents and I have been told that the verification will take only 3 business day, it's been 12 days and my verification request is still under review.
I contacted the support team I opened an inquiry, but in vain, the inquiry says that the problem is solved but it is not, and the support team didn't answer too, was I surprised? no of course I was not, that what I expect from you any ways, I keep my expectation low, I really doubt that you have a support team in the first place.
and please don't tell me that you're sorry and don't thank me for waiting, cause I've had enough, make sure that I won't give up and I will keep hunting you till you show some respect to your potential clients”
“Incredibly horrific support. Absolutely no help. The agent didn't even want to understand the issue, and clearly had so many chats going that he had no clue who he was talking to. I cannot believe the level of support here.”
“Payoneer Withdrawal commission 38%.
Комиссия при выводе денег составила 38%.
Out of $ 70 when withdrawing from "payoneer", the commission was $ 15 or 22%, $ 55 remained, but $ 44 minus $ 11 to a bank account, another minus 16% of the original amount and the transfer was not fast, it lasted several working days. In total, out of $ 70, $ 44 is left, minus $ 26 or 38%.
I corresponded with representatives of the company, and they did not give any desired answer, they tried to throw everything on the banks, and Payoneer did not comment on 22% of the percentage (I wrote several times).
Из 70 $ при выводе из "payoneer" комиссия составила 15 $ или 22%, осталось 55 $, но на банковский счет село 44$ минус 11 $, еще минус 16% от первоначальной суммы, и перевод был не быстрым, длился несколько рабочих дней. В итоги из 70$ осталось 44$, минус 26$ или 38%.
Я переписывался с представителями компании, и они не дал никакого нужного ответа, пытались все скинут на банки, а 22% процент Payoneer не прокомментировал (я писал несколько раз). ”
“Payonee will close your account and take your money without a warning despite being legally binded to do so. They stole all my money after I reported I got scammed through their platform”
“Payoneer directly stole all my money.
I was selling to a customer in the US and all incoming payments from this person were always with status "pending" for a couple of days until the transfers got completed. I suspected that this could not be reliable so I called them to confirm if pending payments were always sure to arrive. The replied very clearly: YES. A few successful payments later I gained that the system was reliable.
So client started sending bigger payments (I was selling chunks of crypto currency that I earned trading and mining) and out of nowhere all pending payments for a total amount over 10k USD were suddenly cancelled.
Sad truth is that I was scammed and most of my money is gone.
BUT THEN, a couple of weeks later and after collecting my salary from another company I work for, they just CLOSED MY ACCOUNT at 2AM in the morning I get this ominous e-mail. Like the reaper of money sneaking unnoticed. That is a normal feeling when you're using Payoneer. Sudden heart-attack sensation (it wouldn't be just a sensation if I was a bit older) at the middle of the night just before bed... but nope... I was awake so I tried calling, live chat, support tickets, social media, every cell of my body trying to contact anyone from this company.
Of course, without any success. It is their "protocol" to completely ghost you and leave you alone in your bankrupcy. They also blocked my cliend ID so I can't use their support anymore. After almost a week I finally got a reply from Payoneer's Facebook account and they told me "sorry but you can't withdraw your funds", "there was a conflict with our T&S", "contact us in 6 months"...
They use phrases like "sorry for the inconvenience and the surprising news"
I'm not joking. Even they call this money stealing scheme as "surprising" because if they would have warned that my account was going to get shutdown I would have withdrawn every cent beforehand.
This fact reveals their intentions. The don't want you to withdraw.
So people if you were scammed, the support team is your ENEMY. They wont hear a thing you say. They will just block you out and STEAL your money. I begged and begged I have a family to support here in Argentina in the middle of the worst crisis and pandemic and all I had was in Payoneer. I'm unemployed due to COVID and the only source of funding I had remaining was through Payoneer.
The worst part is that I can't see anyone from them face to face. They just clicked my life away like it's nothing. The scammer is perfectly fine and still doing "business". I know where he lives , name, number everything but they just punish the victims. I suppose is much much easier than real justice.
Ironically enough here in my country if you're being stabbed by a robber and you kill the man in self defense YOU are the one being incarcerated. The robber will walk. Same thing happens with Payoneer. They seem to have made an alliace with the scammer and took the rest of my money.
This has left me depressed. Why work? Why do anything honestly? All can go away in a second with a few clicks whenever a corporation decides to make these profits under the table.
I'm sure they will call this in a fancy way like "violation of our terms & conditions". They edit their T&S like every day and my account is 10 years old. I read that a decade ago while I was a young designer doing some freelance work. Do you really pretend people to be reading every update of every T&S of every online account?
Anyways, I really hope that the world can soon improve online payments systems because these centralized monsters are worse than politics.”
