“Ordered a poultry feeder. They took my money and never delivered. When you phone them, they use the covid pandemic as an excuse as to why they won't speak to unhappy customers. If you buy from this lot, pay by paypal so you can reclaim your money.
Edit. I discovered that this company is owned by a company called G.J.W.TITMUSS LIMITED. Phone : 01582 833883 and complain. Someone needs to lose their job.”
“NIGHTMARE ! All the negative reviews are justified. You can't get through to them on the phone in under 25 minutes, their couriers are completely useless and the small saving on the products is not worth the endless and time consuming hassle of having to sort out their order and delivery problems. I will never order from them again.”
“Having been a loyal customer for a number of years I have been extremely disappointed with recent customer service and will not use again. On my last 2 orders I was charged for items I did not receive, no answer on the telephone number provided. I did initially get a response to my email query, but no response after I provided the information requested and I have not been refunded for the missing items. Unfortunately 0 stars is not an option, 1 star is too generous. Huge shame as I have been ordering from this company for years. Taking my custom elsewhere.”
“Absolutely shocking customer service my order shouldve been here by the 2nd december its now the 4th december still not here ive sent emails to them ive tried to phone them regarding this but theres no updates on where your order is ive had to buy other food as well as this one because this hasnt arrived get your act together im so angry right now!!!!!”
“I wish I had read these reviews before ordering. My supplement order just arrived, the container is split and the powder is all over the delivery box, and now all over the floor. The delivery box is in perfect condition, so they have sent me out a damaged product. Not looking forward to trying to get a refund/replacement.”
“Appalling service , appalling delivery and despite now asking eight times by email for a refund they have ignored everyone of them .....after waiting over three weeks I reordered items from another site which delivered them two days later , now after four weeks pet spectrum are sending out the goods I do not want and ignoring ALL !!!!emails regarding refund of over£104 .DO NOT!!!place any orders with this absolutely appalling company.”
“If there was zero star I would’ve given you that. This last year my dog food and horse food delivery is shocking just waited 3 weeks for horse feed to be delivered and I complained and you refund with me not asking I did have to go and buy horse feed because 3 weeks is along to wait for it to come not be ordering again?”
“I wouldn't even give you 1 star. ordered 18th picked 22nd as stated on there website .yes rude email returned 26th.there blamed courier .but not dispatched.will get email from courier but not picked up yet .29th today still nothing .ummm.would I deal again .certainly not and others should read the reviews first then don't complain after ..I didn't check .but ill be leaving top Negative reviews where ever there are .how a business can operate like this today is beyond me that clear take the money from start and give not a bad service a total p..stake of there customers and treat them like idiots.”
“Disgusting customer service! My product was damaged and i lost half of it due to packaging. Ive called and its ridiculous cant get through, ive emailed numerous times, had one call back, promised to replace my product and didnt bother!! Ive sent two letters, im fuming!! Do NOT use this company they are rubbish and ignorant!!!”
“Never deal with this company disgusting service not interested I’ve been kept on hold for 30minutes at a time never getting any further down the queue always 6 calls in front of you. Haven’t received the goods I’ve left countless messages for a call back nothing😡”
“Always had no problem with this company, until they sent me items which were not fit for purpose and unsafe for animals. I immediately contacted them to inform them of the problem. They emailed back once then did not respond again, washing their hands of the problem. Disgusting customer service, AVOID.”
“Ordered joint supplement for dogs on 26th April £54!!!!
No correspindence from company. Emailed and rang and no reply from company.
They have my money paid via paypal and I have no goods. Awful company to deal with. Rufund requested. Still waiting for my money”
“I ordered some bedding for my guineapigs, still hasn’t come. Tried contacting them, no reply. Opened a dispute on PayPal I hope I get my money back!!”
“I ordered goods from this group (time for paws) on 31st December, payment taken on 2nd January, nothing arrived as yet...no explaining emails....impossible to contact.....ridiculous answer phone message on the group number always advising you to leave a message and you are third in a queue.
Appears to be a very under resourced company or a scam.
DO NOT ORDER FROM THIS GROUP......READ THE OTHER REVIEWS!!!”
“Shocking company to deal with. I'm still waiting for my order which was supposed to take 3-4 working days. According to my account - this has been ready for dispatch for a while, and a Yodel tracking number has been given, but whenever I check it is still waiting to be collected from them.”
