Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.31

4.3 Rating 22,793 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 22,793 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delay in processing is pretty disappointing”

Helpful Report

Posted 1 week ago

Hi April, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 6 days ago

“Best insurance for pets”

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Posted 1 week ago

“Claims are easy to submit and payment is fairly quick. The only thing that keeps it from being 5 star is the way they do deductibles. On a $1,000 deductible you end up paying more like $1,200 before the insurance kicks in. Still a good deal overall and everything else is great.”

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Posted 1 week ago

“They deliver want they promise.”

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Posted 1 week ago

“So far, so good. The larger the claim, the longer it takes to get processed, but maybe that's to be expected.”

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Posted 1 week ago

“The only frustrating aspect with submitting a claim is ensuring that our vet's office provides us with an invoice that has our dog's name on it, a description of charges and total charges/payment as per Pets Best requirements (the vet's computer system can generate multiple types of invoices and/or multiple pages).”

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Posted 1 week ago

“It saved our dog’s life quality! The best investment I ever made. It gives me peace of mind and takes away a lot of stress. Every pet owner should have insurance and Pets Best never disappoints!!!”

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Posted 1 week ago

“Pets Best has been extremely professional and has expeditiously handled all of my pet's claims. I never had pet insurance before and Pets Best has convinced me that it is something provides you with a peace of mind in the event of chronic illness or accident/injury to your pet. Can't say enough good things about Pets Best.”

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Posted 1 week ago

“Very good insurance and very responsive”

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Posted 1 week ago

“Honestly THE BEST pet insurance company that I have ever dealt with! For the past two decades, I have had multiple pet insurance companies for my previous fur babies (both dogs and cats) and nothing comes close to Pets Best! Processing claims are so easy and the Pets Best team is so efficient with the reimbursements. My current pup, unfortunately, had many mishaps/accidents and every single claim was processed and accepted with such ease. Never had an insurance company that is so easy to deal with! I couldn't recommend Pets Best enough to friends and family! Thank you for being there for my loves when in need! Woof woof!”

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Posted 1 week ago

“Quick and easy adu”

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Posted 1 week ago

“Great service.”

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Posted 1 week ago

“No resbursmunt. Only refuses for everything.”

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Posted 1 week ago

Hi Sofika, thanks for your time and feedback. We understand you have concerns about coverage. If you’d like, we’d be happy to go over your concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 6 days ago

“The customer service is A++. They are always helpful and supply a great service”

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Posted 1 week ago

“Nice and informative service”

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Posted 1 week ago

“Took a while to file and accept the claim, however everything seems to be working out as expected. Been a good experience overall.”

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Posted 1 week ago

“Claims are processed quickly. Explanation of benefits is easy to understand.”

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Posted 1 week ago

“Very happy to have had this benefit when it was needed most. The overall experience was easy from the submitting of the claim to receipt of the EOB. Thank you”

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Posted 1 week ago

“My last visit to the vet on 03/21/24 cost approximately $100.00, of which insurance reimbursed me approximately $20.00. It seems I'm paying far more in monthly premiums, then I am being reimbursed for vet bills ? It seems more cost effective to just pay the bills, & for go the insurance coverage. I understand in the event of a catastrophic event the services of the vet would be rather costly. But the chances of such a event is extremely remote. The insurance reimbursement for routine vet bills is far less then the monthly insurance premiums .”

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Posted 1 week ago

Hi Ernest, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 6 days ago

“Customer Service is very easy to reach. The app doesn’t actually work, however the claims process on the website is easy and straightforward. My biggest issue is that reimbursement takes FOREVER- they say it can take up to 42 days and I’m convinced they use the entire time just to hold onto the money as long as they can. My pet has chronic issues, and her routine meds for those used to be reimbursed rather quickly, but no longer. Makes it difficult to manage credit card bills.”

Helpful Report

Posted 1 week ago

Hi Stephanie, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 6 days ago

Pets Best Insurance is rated 4.3 based on 22,793 reviews