Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pets Best Insurance Reviews

4.3 Rating 22,884 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 22,884 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coverage is not so good”

Posted 5 days ago

Hi Angie, thanks for your time and feedback. We understand your concerns about coverage. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 2 days ago

“Quick claim processing and great customer service if you even need them. Cost effective for sure and great options fir coverage.”

Posted 5 days ago

“Poor reimbursement for the amount I have paid. Will likely cancel”

Posted 5 days ago

Hi Winifred, thanks for your time and feedback. We understand your concerns about reimbursement and we're sorry to learn you may be ready to cancel. If you’d like, we’d be happy to go over your concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 2 days ago

“Very good to work with. I had to leave due to the rise in Premiums”

Posted 5 days ago

“Takes too long to process claims. Shouldn't take 3 weeks.”

Posted 5 days ago

Hi Allen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 days ago

“I recently had to file a claim with my pet insurance, and I was impressed by how quickly they processed it. In just 5 days, they reviewed my claim and deposited the money directly into my bank account. Their efficiency and promptness made the whole process smooth and hassle-free."”

Posted 5 days ago

“Very satisfied with process, very good communication. Clear explanation given of what was covered.”

Posted 5 days ago

“Its just taking so long to get all my claim done.”

Posted 1 week ago

Hi Ezer, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 6 days ago

“Processing a claim with Pets Best was quick and easy.”

Posted 1 week ago

“This is our first time with pet insurance and really didn't know what to expect and didn't really expect we would be utilizing our insurance so early. We were quite pleased with the ease of turning in our claim and the turn around in which Pets Best responded with the processing”

Posted 1 week ago

“I have been very pleased with them for years. They cover what they say they cover. Claims are easy to file. Very easy to get hold of a real person if I need to talk to someone.The majority of the time claims are processed vey quickly.I gave it a 5, but it should be a 4.7. My only complaint is that the costs of the insurance has gone up each year, but I realize that all insurance has gone up. I enjoy their on call vet service to ask questions. I highly recommend this insurance group”

Posted 1 week ago

“Pets Best was amazing when we needed things to be easy, it was. We spent thousands of dollars on care for our sweet Rufus and we recieved exactly what we expected back based on the coniditons of our policy. They were quick and effecient. It was the only bright spot in a very dark time. I would strongly recommend having a policy so that you do not have to make big desicions about your pets life based on finances.”

Posted 1 week ago

“My only complaint would be the cost. Considering this is for a 16 pound Shih Tzu, who other than allergies is healthy, $175/mo is a lot of money especially when one is retired and on a fixed income.”

Posted 1 week ago

“efficient and clear explanations”

Posted 1 week ago

“The price and coverage is pretty good, but typically the time to process claims is very long”

Posted 2 weeks ago

Hi Morgan, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 1 week ago

“Easy to file claims.”

Posted 2 weeks ago

Hi Valerie, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - PF

Posted 1 week ago

“Have never had a problem with any claim. The price is very reasonable.”

Posted 2 weeks ago

Thank You Tracey for your kind words. We strive to provide a great product with easy to process claims at a reasonable cost.

Posted 2 weeks ago

“Pets Best has decent coverage for a resonable price. I recently made my first claim and the reimbursement period was about 30 days. I felt that was excessive for such a straight forward vet bill. All expenses were covered that should have been, which I did appreciate. However, I do not appreciate the way they calculate their reimbursement amounts. I was charged a 20% co-pay on expenses that I was fully paying, before I met my deductible. Therefore, my deductible ended up being $600 instead of $500 because of that 20%.”

Posted 2 weeks ago

Hi Crystal, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 weeks ago

“excessive delay in refunding money for a claim”

Posted 2 weeks ago

Hi Jose, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 weeks ago

“Quick and efficient claim process!”

Posted 2 weeks ago

Hi Andrea, thank you so much for sharing your positive claim processing experience with us! We are glad to have you as part of our Pets Best family! - PF

Posted 1 week ago

«
1
2
...
3
4
5
6
7
»

Pets Best Insurance is rated 4.3 based on 22,884 reviews