Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,995 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ha e not received my money as yet, a d it took some to process my claim. But so far so good.”

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Posted 4 years ago

“When we first joined Pets Best, they were quick and had wonderful customer service. Over the past year, it has taken way longer to get refunds, and it has been hard to get ahold of CS. We still love the service and will stay with it, it just takes upwards of 8 weeks to get a refund on our monthly allergy shots.”

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Posted 4 years ago

“They are good for the most part. The only issue is long time for claim determination.”

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Posted 4 years ago

“Long turn around time but to be expected these days. Appreciated the EOB and we will continue to use Pets Best.”

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Posted 4 years ago

“Great service, but slow processing of vet Billing. Last two Billings have taken 25-30 days to clear.”

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Posted 4 years ago

“Happy to have this insurance for my puppy. The only thing not totally happy about is it takes about 3 weeks to get reimbursed what it will cover. Sooner would be more appreciated.”

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Posted 4 years ago

“Overall satisfied with the pet insurance, wish the processing time would have been better. Took well over a month.”

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Posted 4 years ago

“Good coverage and quick processing of claims. Unfortunately the rates have gone up pretty high as my dog ages.”

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Posted 4 years ago

“I have been happy with Pets Best in paying claims. I’m not too happy with the big increase of my senior dog’s premium. I understand an increase as they age, but this was a big jump from last year.”

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Posted 4 years ago

“We have had good experiences with Pet's Best to date. Their claims processing time leaves a little to be desired. We have insurance with another pet insurance company too and Pet's Best claim processing time is MUCH longer. But their processing and documents are clear and easy to understand. And they provided insurance to our older pup that others would not insure, so we love them for that!”

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Posted 4 years ago

“Excellent customer service. My only issue is when I submit a claim there is no item that says liver conditions. Then when I submit my receipt I always circle or highlight what item I am claiming then I explain which one in the details section. I cannot get a separate receipt from the vet. And I'm always getting other things while there. Then you send me an explanation stating you do not cover the items of which I was not trying to claim. It's rather annoying! I need a way for your employees to see that and not put through any of the possible wellness items on the same receipt. It also takes a long time and by the time I get a benefit I already need new meds. It's just frustrating about all that. Mostly the items issue.”

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Posted 4 years ago

“Although the claim reimbursement time frames have lengthened over the past year, genrally my claims are processed successfully and received in good order. I was disapointed to learn that on a wellness claim for Flea/Tick alternative RX was denied since it wasn't on the drug formulary. Our dog had an adverse reaction to the name brand Next/Heart Guard, so the Dr. recommended an alternative that was suprisingly not covered. Overall I have been happy with our wellness and illness policies thus far.”

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Posted 4 years ago

“Good coverage, yearly premiums increase dramatically, however, and turnaround time on claims definitely should be quicker. Customers have to pay immediately but it takes a month to get paid back. Grateful to have this for my older doggo though.”

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Posted 4 years ago

“The claims processing really takes a long time. I had 2 claims from may that took almost a month and then I had 2 claims from the beginning of June that only took a couple of weeks. There should be a bette way to show claims processing.”

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Posted 4 years ago

“It took awhile for my claim to go through. However, after it went through, the rest of the process was really quick. I liked that I received emails along the way with updates about my claim and I felt that claim explanations were very detailed and helpful.”

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Posted 4 years ago

“I like this insurance but their timelines to process claims are abysmal.”

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Posted 4 years ago

“My review of Pets Best Insurance dropped from a 5 to a 4 because in 2017-2020 because a few of the claims were not processed and denied . According to your records, all the records were not completed. I have ALWAYS sent in the all the paper work her vet sent home with me. Since I do not keep copies of what I'd sent in, it is time consuming for both myself and the personnel at the vet's office to retrace and send copies again.”

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Posted 4 years ago

“I have generally been satisfied with this insurance. However, it has gotten pretty expensive, especially this year. I have upped my deductible to compensate for the increase.”

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Posted 4 years ago

“The time it took was not ok. 30+ days? Healthy Paws paid within 3 days of turning in a claim for a friends dog. Now I am waiting more days for the Direct Deposit to hit my bank. Really could use the reimbursement sooner than later.”

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Posted 4 years ago

“The claim review process is 30 days which is long compared to other insurance in the market; however, the review was complete and well explained.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,995 reviews