Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,995 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some difficulties getting the proper paperwork with my first few claims because the software at my veterinarian's office doesn't print paperwork the exact way that Pets Best requires receipts in. However, after some trial and error, I'm able to submit the paperwork required to get a claim processed correctly. Claims processing takes much longer than their anticipated timeline which is why I'm unable to give a 5-star rating at this time.”

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Posted 4 years ago

“The service was thorough and helpful! They were honest and clearly communicated with me as often as possible.”

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Posted 4 years ago

“Seems to be a very good insurance.”

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Posted 4 years ago

“We really love Pets Best. It has given us a piece of mind when things come up with our pup! This last claim took longer than most to get reimbursed, but we are still grateful for them!”

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Posted 4 years ago

“Good company to deal with. I only wish they would be quicker with their reimbursements.”

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Posted 4 years ago

“Overall, we are pleased with PetsBest Insurance. It is difficult to actually talk with a representative; the wait times are pretty long! However, when I spoke with one of your agents yesterday (7-9-21), I found her to be very helpful -- she really went above and beyond to get to the bottom of my questions. We've done business with you since January 2018, and it was a good decision then and a good decision now. Thanks for your work. Annette Shelton-Tiderman”

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Posted 4 years ago

“Good customer service, great rates & helpful with claims. Only downside is the time it takes to get a claim processed - hopefully they can get them done quicker in the future.”

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Posted 4 years ago

“I recently put two claims in. The first claim wasn’t settled until after the second one was. It took awhile and it only went toward my deductible. I’m just wondering why it took so long. The second claim was a wellness visit and vaccinations for which I did receive a reimbursement. Actually received a letter stating I would be receiving a check in the mail. Still waiting for that almost a week later, but we know how the post office is these days. So far I really have no complaints.”

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Posted 4 years ago

“Easy process to file claims just wish didn’t take so long to process”

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Posted 4 years ago

“I found the representatives very helpful and informative. We were very satisfied with the amount reimbursed for our claim for an MRI of our dog. The only small complaint is that I had to wait on hold for a while to get to speak to a representative the 2 times I called, and itt took a while to receive our reimbursement. However, I know that these issues are due to the impact of COVID, so I am sure things will move much more quickly in the future. We are very happy with Pet's Best.”

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Posted 4 years ago

“Claims are processed promptly”

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Posted 4 years ago

“It's a bit expensive for us to pay but we were taken care of within 2-3 weeks after submitting our claim. Thank you”

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Posted 4 years ago

“Good coverage. Sometimes a bit slow with reimbursement, but that's understandable during these times. However, always keeps me updated as to status of reimbursement.”

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Posted 4 years ago

“Rec d claim3830720 very timely. On June 28, near holiday weekend and benefits rec d on 7/5/21. However, submitted at the same time, claim 104143016 and it has not been acted on. Both Chanel and Bella Mia s services were on the same vet bill. Odd, one claim completed and now 7/7/21 and have not received any response for Bella Mia s. Thanks Aileen”

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Posted 4 years ago

“My only issue was the amount of time that it took to review. But fortunately a large part of the expensive bill was covered”

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Posted 4 years ago

“Coverage and benefits are as promised. I only wish the review and reimbursement period was not so lengthy.”

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Posted 4 years ago

“was pretty fast and explained on EOB”

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Posted 4 years ago

“I like this insurance, but claims take a long time to come back to you.”

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Posted 4 years ago

“Took a month to process which is twrrible,otherwise satisfied”

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Posted 4 years ago

“I think I was told you only went back 6 months in Vet records. Maybe I am mistaken but that's what I remember. But it appears you go back to their mother's womb. But other than that I'm satisfied.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,995 reviews