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Pets Best Insurance Reviews

4.3 Rating 22,799 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 22,799 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had to file a claim with my pet insurance, and I was impressed by how quickly they processed it. In just 5 days, they reviewed my claim and deposited the money directly into my bank account. Their efficiency and promptness made the whole process smooth and hassle-free."”

Posted 1 hour ago

“Very satisfied with process, very good communication. Clear explanation given of what was covered.”

Posted 2 hours ago

“Its just taking so long to get all my claim done.”

Posted 1 day ago

Hi Ezer, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 1 day ago

“Processing a claim with Pets Best was quick and easy.”

Posted 1 day ago

“This is our first time with pet insurance and really didn't know what to expect and didn't really expect we would be utilizing our insurance so early. We were quite pleased with the ease of turning in our claim and the turn around in which Pets Best responded with the processing”

Posted 1 day ago

“I have been very pleased with them for years. They cover what they say they cover. Claims are easy to file. Very easy to get hold of a real person if I need to talk to someone.The majority of the time claims are processed vey quickly.I gave it a 5, but it should be a 4.7. My only complaint is that the costs of the insurance has gone up each year, but I realize that all insurance has gone up. I enjoy their on call vet service to ask questions. I highly recommend this insurance group”

Posted 2 days ago

“Pets Best was amazing when we needed things to be easy, it was. We spent thousands of dollars on care for our sweet Rufus and we recieved exactly what we expected back based on the coniditons of our policy. They were quick and effecient. It was the only bright spot in a very dark time. I would strongly recommend having a policy so that you do not have to make big desicions about your pets life based on finances.”

Posted 3 days ago

“My only complaint would be the cost. Considering this is for a 16 pound Shih Tzu, who other than allergies is healthy, $175/mo is a lot of money especially when one is retired and on a fixed income.”

Posted 6 days ago

“efficient and clear explanations”

Posted 1 week ago

“The price and coverage is pretty good, but typically the time to process claims is very long”

Posted 1 week ago

Hi Morgan, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 1 week ago

“Easy to file claims.”

Posted 1 week ago

Hi Valerie, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - PF

Posted 2 days ago

“Have never had a problem with any claim. The price is very reasonable.”

Posted 1 week ago

Thank You Tracey for your kind words. We strive to provide a great product with easy to process claims at a reasonable cost.

Posted 1 week ago

“Pets Best has decent coverage for a resonable price. I recently made my first claim and the reimbursement period was about 30 days. I felt that was excessive for such a straight forward vet bill. All expenses were covered that should have been, which I did appreciate. However, I do not appreciate the way they calculate their reimbursement amounts. I was charged a 20% co-pay on expenses that I was fully paying, before I met my deductible. Therefore, my deductible ended up being $600 instead of $500 because of that 20%.”

Posted 1 week ago

Hi Crystal, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 week ago

“excessive delay in refunding money for a claim”

Posted 1 week ago

Hi Jose, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 week ago

“Quick and efficient claim process!”

Posted 1 week ago

Hi Andrea, thank you so much for sharing your positive claim processing experience with us! We are glad to have you as part of our Pets Best family! - PF

Posted 3 days ago

“Happy with everything, but how long it takes to get reimbursed. I do not like I have to keep checking to see if it has gone through.”

Posted 1 week ago

Hi Kaitlin, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 4 days ago

“Not sure worth the increased premium. Maybe looking for less expensive with better benefits.”

Posted 1 week ago

Hi Debbie, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 week ago

“The email I received about a possible 65 increase next year is totally unacceptable. I will write the corporate and have everybody I know who has this insurance let them know that we cannot stand for this increase. That is ridiculous. You gonna lose many many memberships.”

Posted 1 week ago

Hi Stephen, thank you for your time and feedback. We understand your concern about affordable coverage. As a requirement from the New Jersey Department of Insurance, we are required to send notification of possible increases to your premium. As of right now, your premium is not changing. In the event the New Jersey Department of Banking and Insurance approves this rate increase, these changes will reflect on your new renewal notice. If you’d like, at your renewal, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 week ago

“They were very helpful in the last three claims we submitted.”

Posted 1 week ago

Thank you Sandra for expressing your satisfaction with your claims. We strive to do the best for each and every claim.

Posted 1 week ago

“I’ve only Sub one claim , and haven’t been here for long but from what I’ve experience before starting and starting the insurance I’ll stay friendly customer service when calling and easy system / app to navigate.”

Posted 1 week ago

We love to hear your positive experience thus far. We do our best to treat our policyholders and pets with A-Class service.

Posted 1 week ago

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Pets Best Insurance is rated 4.3 based on 22,799 reviews