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Phonebot Reviews

4.6 Rating 3,343 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For two years, I cherished a beautiful relationship with my boyfriend. However, everything shifted when I landed a job on the opposite side of the city, leading to fewer meetings between us. His calls became sparse, and he started avoiding visits. Upon a friend's recommendation of VIPER HACK NATION, I decided to explore their Pro version, only to discover that he was venting about his ex-girlfriend. Confronting him calmly, he expressed sincere apologies. In a pivotal decision, I chose to resign from my job to focus on revitalizing our relationship. Website : www.viperhacknation.org Whatsapp: +447404236210”

“Very disappointed, no service I asked a few times no one ever got back to me, I told them I had a disability problem and relied heavily on the phone. I still have an issue with the phone. I was helped by someone and finally fixed where I could never leave a comment on utube. I would never recommend this company”

“Delivered what was promised. Very good secondhand ipad and delivered promptly.”

Thank you, Rodney Cheetham, for your positive review! We're pleased to hear that we delivered what was promised and that you're satisfied with your refurbished iPad. Providing quality products and prompt delivery is important to us, and we're glad to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Refurbished 'as new' Samsung Galaxy S23. Refurbished Galaxy S23 arrived in good time and described accurately 'as new'. Came boxed with charger and SIM removal metal pin. Good experience, thank you.”

Thank you, Michael Unwin, for your review! We're delighted to hear that your refurbished Samsung Galaxy S23 arrived in good time and was accurately described as 'as new.' Providing quality products and accurate descriptions is important to us, and we're glad to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Purchased iPhone 13. Product was is great condition. Delivery was on time.”

Thank you to our anonymous customer for your review! We're pleased to hear that your iPhone 13 purchase was in great condition and that delivery was on time. Providing quality products and timely delivery is important to us, and we're glad to have met your expectations. If you need anything else in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Excelent product”

Thank you, Roy Elliott, for your positive feedback! We're glad to hear that you're satisfied with your purchase. If you have any questions or need assistance in the future, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.”

Dear Matthew, First and foremost, please accept our sincerest apologies for the unsatisfactory experience you've had with our service. We deeply regret any inconvenience or frustration this may have caused you. There are instances where unforeseen complications arise during the inspection phase, leading to longer turnaround times. Unfortunately, your iPad presented multiple underlying issues that required thorough attention and, regrettably, the parts needed for repair were not readily available, necessitating the involvement of a third-party repair service. However, we understand that this does not excuse the delays and lack of communication you experienced during the repair process. We strive to maintain open lines of communication with all our customers and aim to respond to emails within a day. Additionally, if for any reason an email response is delayed, our standard protocol is to follow up with a phone call to ensure that you are kept informed every step of the way. And we believe that the same protocol was followed with you too. In light of the inconvenience and frustration you've experienced, we would like to offer you a $30 discount on your next purchase as a gesture of goodwill. We hope this demonstrates our commitment to rectifying the situation and regaining your trust. If you have any further concerns or require assistance, please don't hesitate to reach out to us directly. We're here to help in any way we can. Thank you for your understanding and continued support. Best Regards, Team Phonebot

“Excellent genuine product and fast shipping.”

Thank you, Alan Foley, for your review! We're pleased to hear that you received your genuine product quickly. Providing quality products and fast shipping is important to us, and we're glad to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“I have purchased a refurbished phone from you a number of times. The product has always been in excellent condition and has done the job. I will return as needed in the future. Thanks.”

Thank you, Gary Symons, for your feedback! We're delighted to hear that you've been satisfied with your refurbished phone purchases from us. Providing quality products and excellent service is important to us, and we're glad to know we could meet your expectations. If you ever need anything else in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Everything with the phone is fine but I payed for express delivery and it still took 4 working days to get to me, and I have not had the express delivery charge refunded.”

“My phone was to be Like new condition, but I noticed there is a message in the settings that says the screen is not original that wont go away so Im guessing the screen was replaced but something wasnt reset to remove this flag.”

“Second phone purchased from Phonebot. The first is still going stong after 5 years. Purchased as new condition phone, phone was as new. Great service.”

Thank you, Marcus, for choosing Phonebot again! We're thrilled to hear that your first purchase is still serving you well after 5 years. It's fantastic to know that your second purchase was also a great experience and that you received the phone in "as new" condition. We appreciate your loyalty and trust in our service and products. If you ever need anything in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Good service, great product unmarked as promised. Unfortunately, Phonebot is again let down by Auspost.”

“My apple case was genuine and arrived quickly.”

Thank you, Chris, for your feedback! We're glad to hear that you received your genuine Apple case quickly and that you're satisfied with your purchase. Providing prompt delivery and quality products is important to us, and we're happy to have met your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Thank you for a great service. I received my order within the timeframe indicated on the website. The delivery was free of charge. I will order products from PHONEBOT again.”

Thank you to our anonymous customer for your kind words! We're delighted to hear that you had a great experience with our service and that your order arrived within the indicated timeframe. Providing timely delivery and excellent service is what we strive for, and we're happy to know we achieved that for you. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“So far I have been really happy with my iPad keyboard, Phonebot got my order out pretty quick and I haven't had any issues.”

Thank you, Daniel Berry, for your positive review! We're glad to hear that you're happy with your iPad keyboard and that we could get your order out quickly. Providing prompt delivery and quality products is important to us, and we're delighted that we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Fast delivery and the phone I've ordered is in excellent conditions.”

Thank you, Sophia Schindler, for your feedback! We're pleased to hear that you received your phone in excellent condition and that you're satisfied with your purchase. Providing quality products and fast delivery is important to us, and we're glad to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Fantasti prices. Fast delivery”

Thank you, Nathalie Wright, for your positive review! We're delighted to hear that you're satisfied with our fantastic prices and that your order arrived quickly. Providing competitive prices and fast delivery is important to us, and we're pleased to know we could meet your expectations. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Received the phone (samsung S20 ultra). Thanks. Very impressed with it, good condition ,nice packaging, works well. Until I dropped it on the table (not hard) and it wouldn't turn on,wouldn't charge,just a blank screen. I took it to a phone shop and they fixed it, said there was a plate missing from the back of the phone that keeps everything in place. They put some packing in the phone and said it should be OK. If you have this plate could you please send it to me and I can take it and git it put in to avert any problem in future. Thank you. Graeme Churchett.”

“Phone in good condition at a good price. Prompt delivery.”

Thank you, Ed Walsh, for your feedback! We're glad to hear that you received your phone in good condition at a good price. Providing quality products and prompt delivery is important to us, and we're happy to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

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Phonebot is rated 4.6 based on 3,343 reviews