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Phonebot Reviews

4.6 Rating 3,343 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I needed, quick delivery. Over all I’d use this company again. Thanks heaps.”

“There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.”

We appreciate your feedback and regret any inconvenience you've encountered with our service. We apologize for the issues you've described regarding debris and battery life. It's essential to note that reaching out to us directly would have allowed us to address these concerns promptly. Unfortunately, your device is now outside the 1-year warranty period, limiting our ability to provide a refund or conduct any free workmanship on your item. To better assist you and resolve any lingering issues, please reach out to us via email at support@phonebot.com.au. We are committed to making things right and ensuring your complete satisfaction. Best Regards, Team Phonebot

“Good service and great prices. S23 Ultra was better than exp-ected , absolutely pristine condition. Promt service , even over holiday period.”

“Got a great deal on a current model phone ex demo, good as new arrived in great condition promptly, shop with confidence.”

“Phone was in fantastic condition. Delivery was prompt.”

“Extremely happy with my phone, it was an A Grade one but looks almost brand new. Postage time was okay. Highly recommend!”

“Good product and super fast postage”

“Phone was in great condition, loved the free case and screen protector (which was already applied, a nice touch). Great value, have already recommended it to a friend.”

“Look the best way to deal with this review is to say... You get what you pay for!! Buyer beware. Remember if you can't say anything nice don't say anything at all.. enough said! They asked me to revise my review.. I have and same result!”

Dear Matthew, We want to express our gratitude for your initial communication and your subsequent review. Your concerns are important to us, and we regret any inconvenience you may have experienced. I'd like to bring to your attention that our commitment to customer satisfaction extends to prompt responses and assistance. As evidenced by our swift responses to your emails and the provision of tracking information upon your request, we are dedicated to addressing your queries promptly. We understand that sometimes challenges arise, and we want to assure you that your satisfaction is our top priority. If there are any specific issues you'd like us to address or if you have additional concerns, we kindly encourage you to reach out to our customer service team directly. We are here to assist you and ensure a positive resolution. To facilitate a more detailed and personalized assistance, please reply to the last email you received from us via support@phonebot.com.au, outlining any specific grievances you are facing, such as the scratchy screen, issues with the tempered glass, or concerns about the battery performance. Sharing additional details will help us better understand your situation and tailor our support to meet your needs. Your feedback is invaluable, and we appreciate your honesty. We kindly request the opportunity to work together to address your concerns and make things right for you. Our aim is to exceed your expectations, and we are committed to achieving that. Thank you for choosing us, and we genuinely hope to have the chance to improve your experience with our products and services. Warm regards, Best Regards.

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“Second-time customer; I bought my first refurbished phone from PhoneBot and was very happy with it. It broke after a few years (nothing to do with purchasing it from PhoneBot) and, as I was impressed the first time around with PhoneBot, I thought I'd put my trust in them again. They did not disappoint - Purchased a refurbished phone, it was in better condition than advertised and works perfectly fine with no issues!”

“Received phone in about 2 days, condition was exactly as described. great service!”

“Looks good works well”

“Great Phone, love it ! Great Price. Fast delivery. Terrific service spoiled by including the wrong charge cable and a dead flat battery.”

Hi Lou, Thanks for your positive feedback! We're glad you love the phone, and we apologize for the inconvenience caused by including the wrong charge cable and a dead flat battery. We're committed to resolving this for you promptly. If you have any further concerns or if there's anything else you'd like to address, please contact us at support@phonebot.com.au. Best regards, Team PhoneBot

“Excellent service. Item arrived as advertised. Excellent condition.”

“Phone was good, although set up for the incorrect region. Charging cable and plug did not work.”

Thank you for your feedback. We apologize for any inconvenience. If you had contacted our customer support, we could have promptly shipped a replacement charger and cable. However, we've taken note, and a new set is on its way to you now. We appreciate your understanding and hope this enhances your overall experience. Best regards, Team Phonebot

“Excellent service! Kept me informed about shipping and the item was as described, in excellent condition. I’d recommend you :)”

“Quick delivery of refurbished 12 Pro Max iPhone Max Pro, it is everything I Wanted in a refurbished phone at good price of a rubbished phone.”

“Highly recommend this company, communication, helpful, supply to delivery, all as promised. To be able to chat on line, no matter the inquiry, it's all there. Thank you Phonebot for being such a transparent company to deal with. Gordan”

“Picked it up at the store - very helpful in installing protective covers ..friendly service professionals”

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Phonebot is rated 4.6 based on 3,343 reviews