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Phonebot Reviews

4.6 Rating 3,343 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Phonebot for a number of years now and found found them to be reliable and honest. Their products are as described and very accurate. Compared to new prices their phones are a viable alternative enabling me to keep up with the progress in technology. If I wasn't satisfied with the business or its products I wouldn't still be a returning customer!”

Thank you, Peter Gripton, for your continued support and positive feedback! We're thrilled to hear that you've been using Phonebot for several years and have found us to be reliable and honest. Providing accurate product descriptions and offering competitive prices is important to us, and we're glad to know that we've been able to meet your expectations consistently. We appreciate your loyalty as a returning customer, and if you ever need anything in the future, please don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Amazing website with many options! Really fast delivery great prices. Will definitely be a repeat, Customer thank you very much!”

Thank you, Raja Alhaj, for your review! We're glad to hear that you had a positive experience with our website and that you found our delivery fast and our prices great. We appreciate your feedback and look forward to serving you again in the future. If you have any questions or need assistance, feel free to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Very much liked the purchase experience. I researched rebelo, kogan and others. But you had the ideal phone in stock. So I tried you and you delivered. Clean packaging, good inclusions, fair price, fast delivery. I will buy again. Keep up the good work / no bullshit.”

Thank you, Hanno Blankenstein, for your feedback! We're delighted to hear that you had a great purchase experience with us. Providing a wide selection of phones, clean packaging, fair prices, and fast delivery is important to us, and we're glad to know we could meet your expectations. We appreciate your business and look forward to serving you again. If you need anything in the future, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Phone bot were helpful and professional.excellent service. Will continue to use and recommend.”

Thank you to our anonymous customer for your kind words! We're pleased to hear that you found our service helpful and professional. Your satisfaction is important to us, and we're glad to know that you had an excellent experience. If you have any questions or need assistance in the future, please don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“This was my second purchase from Phonebot - the first one being a Pixel 5 about 2 years ago. In both cases the purchase process was straightforward & the phones were in good condition (they were both "Grade A" phones). The Pixel 5 lasted very well & the battery was still in excellent condition, however the screen had started to detach (not Phonebot's fault) so it was time to upgrade to the Pixel 7. Delivery was fast, phone is in excellent condition & working well.”

Thank you, Colin Smith, for your review! We're glad to hear that you had a straightforward purchase process and that both of your phone purchases from us have been satisfactory. Providing Refurbished phones in good condition is important to us, and we're pleased to know that your Pixel 5 lasted well. If you have any questions or need assistance with your Pixel 7, please don't hesitate to contact us at support@phonebot.com.au. We appreciate your continued support as a customer. Best regards, Team Phonebot

“No complaints: I have bought four phones previously and with no complaints to bring up, I recommend Phonebot to supply all newcomers....Chris Barry”

Thank you, Chris Barry, for your review! We're thrilled to hear that you've been satisfied with your four phone purchases from us. Providing top-notch phones and seamless transactions is what we aim for at Phonebot. We truly appreciate your recommendation to newcomers. If you ever need assistance with your devices or have any questions, feel free to reach out to us at support@phonebot.com.au. We value your continued support as a customer. Best regards, Team Phonebot

“Was easy to order and quick delivery”

Thank you, James Rogers, for your review! We're delighted to know that your ordering experience was smooth and that your package arrived promptly. Ensuring a hassle-free shopping experience is important to us, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to contact us at support@phonebot.com.au. We look forward to serving you again in the future. Best regards, Team Phonebot

“Slow purchase process and delivery.”

“Prompt efficient service”

Thank you, Ricky Hurle, for your review! We're delighted to hear that you found our service prompt and efficient. Ensuring customer satisfaction is our top priority, and we're thrilled that we could deliver on that promise for you. If you have any further inquiries or need assistance in the future, please don't hesitate to contact us at support@phonebot.com.au. Thank you for choosing Phonebot. Best regards, Team Phonebot

“Purchased As New IPhone. Fantasic delivery, arrived in 5 business days. Phone in excellent working condition with no visible marks. Came with case and screen protector which was a bonus. I will definitely be using this company again”

Thank you, Vicki, for your review! We're thrilled to hear that you were pleased with your purchase and our delivery service. Providing top-quality products and exceeding customer expectations are our goals at Phonebot. If you ever need assistance or have any questions, feel free to reach out to us at support@phonebot.com.au. We look forward to serving you again soon. Best regards, Team Phonebot

“Very easy to deal with”

Thank you, Philip McKenna, for your review! We're pleased to hear that your experience with us was straightforward and hassle-free. Providing excellent customer service is our priority, and we're glad we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to contact us at support@phonebot.com.au. Thank you for choosing Phonebot. Best regards, Team Phonebot

“Re: Phonebot Customer Feedback Order (#150668) received this order 3-4-24, but incorrect case was sent with phone. have had emails from Andy and Simon but no resolution as yet?”

Dear John Dawson, We're truly sorry to hear about the inconvenience you've experienced with your order. We understand the importance of receiving the correct items, even if they are complimentary accessories. Our team is dedicated to resolving this issue promptly and ensuring your satisfaction. Rest assured, a replacement cover has been selected as per your preference and will be shipped out within the next 2 days. Thank you for your understanding and patience. We value your feedback and strive to provide excellent service to all our customers. Best Regards, Team Phonebot

“Prompt delivery. Item as described. Works well. Happy with price too and the available warranty made it a simple choice.”

Thank you, Garry, for your review! We're delighted to hear that you were happy with your purchase and our service. Ensuring customer satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. If you have any further inquiries or need assistance in the future, please don't hesitate to contact us at support@phonebot.com.au. Thank you for choosing Phonebot. Best regards, Team Phonebot

“The purchase process was made easy”

Phonebot 5 star review on 5th April 2024

Thank you, Bronwyn Kilpatrick, for your review! We're glad to hear that you found the purchase process easy and straightforward. Making your shopping experience hassle-free is one of our top priorities at Phonebot. If you have any questions or need further assistance, please don't hesitate to contact us at support@phonebot.com.au. We appreciate your feedback and look forward to serving you again in the future. Best regards, Team Phonebot

“Phone as new and working fine. Very good delivery and packaging with bonus cover and charger.”

Thank you, Carey Marsden, for your review! We're thrilled to hear that you received your phone in pristine condition and that it's working perfectly for you. Ensuring that our customers receive top-quality products is our utmost priority. We're also glad that you were satisfied with our delivery process and packaging, as well as the bonus cover and charger. If you ever need any further assistance or have any questions, feel free to reach out to us at support@phonebot.com.au. We appreciate your business and hope to serve you again soon. Best regards, Team Phonebot

“Delivered my iphone 13 order by parcel delivery within 3 working days and In excellent refurbished condition as per quoted inernet condition and working well. Recooend supplier.”

Thank you, Stephen Haas, for your review! We're delighted to hear that you received your iPhone 13 order within 3 working days and that it was in excellent refurbished condition, as advertised. We appreciate your recommendation and are pleased to have met your expectations. If you need anything else in the future, don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“The phone is exactly as purchased, like new and working great. Very good to deal with when phoned as well. The only issue was Australia Post who took 7 days at Express Post to get the phone from Melbourne to Perth. Loved the free accessories included.”

Thank you, Ian Kline, for your feedback! We're glad to hear that your phone arrived exactly as described, in like-new condition and working great. We apologize for any inconvenience caused by the delay with Australia Post, but we're pleased that you loved the free accessories included. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“The product I recieved was exactly as descibed prior to purchase, very very happy with my mobile phone. Also the credit card security was excellent for the transaction. Very happy customer, will be back when the need arises.”

Thank you, Andy Patrick, for your positive review! We're thrilled to hear that you're very happy with your mobile phone and that the credit card security was excellent for your transaction. Providing top-notch products and security is important to us, and we're glad to know we could meet your expectations. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Excellent divice”

Thank you to our anonymous customer for your kind words! If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Phone was as advertised "as new" shipping was very fast and service was fantastic. If your after a late model phone and dont want to pay premium price definately worth looking at Phonebot.”

Thank you to our anonymous customer for your kind words! We're pleased to hear that your phone was as advertised, "as new," and that shipping was very fast. Providing fantastic service and quality products is what we strive for, and we're happy to have delivered that to you. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

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Phonebot is rated 4.6 based on 3,343 reviews