Physiotherapy Store Reviews

Name: Physiotherapy Store
Rating: 4.35

4.4 Rating 390 Reviews

84 %

of reviewers recommend Physiotherapy Store

Company Reviews

Questions

Metrics

4.4

Based on 390 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01614413320

Email:

neill.buchanan@legendgp.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HI. I have just received this product which was ordered on 17th Aug 2018. I have to tell you I am disappointed with your company. Firstly when I placed the order I did not receive a confirmation email that my order had been accepted. Neither did I receive any information on when I should expect its delivery. I tried several approaches to contact your company but kept drawing a blanc ....... being told the company did not exist or that the email address was unavailable and a whole host of other reasons. I got my daughter to try to contact you and she came across the same problems. I tried to cancel my order but again failed. Either your system may have a fault or your customer service needs revising. I am using the information on the invoice I have received to try again to contact you but I wont hold my breath for a response. I was beinging to think that your ad was a scam. Surely it doesnt take much to send a confirmation email and updates on expected arrival of goods. Due to the above reasons I will neither be ordering goods or recommending your company. Makes me sad to say that. Diana Sharples Sent from Samsung Mobile on O2”

Helpful Report

Posted 5 years ago

“Ordered a parcel for my injured boyfriend on 21/08/2018.. 2 weeks later no confirmation email, no dispatch email and no tracking information. On the 3rd week with still no sign of the parcel I had to email TWICE before anyone would answer me. I did get a full refund, and no parcel ever arrived so looks as if none was sent in the first place. Terrible experience, would not recommend.”

Helpful Report

Posted 5 years ago

We are sorry that you didn't receive your order and we were able to send you a replacement via tracked delivery or offer a refund, which you chose to have. We have registered your order as lost and this will be investigated to try an ensure this doesn't reoccur. Physiotherapy Store values its customers and buying experience.

Posted 5 years ago

“I didn't get the product I ordered and when I went back to the website to check, the product I ordered was no longer there.”

Helpful Report

Posted 5 years ago

We're sorry to hear your product had not arrived. If you've still not received your product, please contact our customer services team who will be happy to assist. We haven't removed any products from our product range, so please again speak to customer services if you've been unable to find the product you viewed or ordered previously on our website and we can confirm stock levels and pricing.

Posted 5 years ago

Please contact our customer services team regarding your order. We can help if you contact us. The item you purchased is still available on our website.

Posted 5 years ago

“I am disappointed that you have not replied to my message regarding the 1 x PS-6293-XS - Dual Compression Epicondylitis Clasp. The strapping being out of shape. I paid extra for the delivery (£6 approx) I feel at least it could have been packaged better than a jiffy envelope.”

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Posted 5 years ago

“Still not received the Tens machine , promised withing five working days ... Three weeks later still nothing !! I bought it for my daughter who is pregnant and in back pain !!”

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Posted 5 years ago

“Goods still not received 10 days after placing order. Had to phone three times to find out where order was-promised to chase Post office and phone me back but never did. Finally had to cancel and purchase elsewhere. Considering most people are ordering because they have an injury I think the postal method provided is inadequate for the £3.99 charged when 48 hour tracked service is available for little more.”

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Posted 6 years ago

Physiotherapy Store is rated 4.4 based on 390 reviews