Pickfords Reviews

1.3 Rating 30 Reviews
7 %
of reviewers recommend Pickfords
1.3
Based on 30 reviews
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Pickfords 1 star review on 18th March 2024
James Withall
Pickfords 1 star review on 18th March 2024
James Withall
Pickfords 1 star review on 18th March 2024
James Withall
Pickfords 1 star review on 18th March 2024
James Withall
Pickfords 1 star review on 18th March 2024
James Withall
Pickfords 1 star review on 18th March 2024
James Withall
Pickfords 1 star review on 17th May 2023
Anonymous
26
Anonymous
Anonymous  // 01/01/2019
1
James Withall
After deciding to pay a premium for the Pickfords service rather than a local operator, the sales pitch was slick with detailed promises of service levels. The post sales pitch and agreement signing was also slick but the service levels slip drastically when it comes to the packing and move day. The moving team are hit and miss, some are exceptionally co-operative and assist/fulfil their role, others were only keen on moaning and demanding endless tea. The move sequence was not as promised, double handling and access issues despite their own assurances that this would not accrue. Specific agreements to dismantle, move, store and rebuild gym equipment has not materialised. In fact, most of the kit was dragged across gravel driveways causing cosmetic and operational damage to several pieces of kit inclusive of a Peloton tread. At move in time, several impacts / damage to door frames and alike were caused. I can understand that accidents happen, but this was careless and negligent issues, not accidental. It is a conscious decision to drag kit across gravel driveways - this is not an accidental decision. Furthermore, I am sure that the kit that the move teams are provided with could have avoided such a "drag" but no, they chose to drag and damage with little regard to what happened. As a result, 3 months on and I am still awaiting the rebuild of the gym kit and also the settlement of the damaged items and damage to the (brand new) house.
Pickfords 1 star review on 18th March 2024 Pickfords 1 star review on 18th March 2024 Pickfords 1 star review on 18th March 2024 Pickfords 1 star review on 18th March 2024 Pickfords 1 star review on 18th March 2024 Pickfords 1 star review on 18th March 2024
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Posted 1 week ago
1
Verified Reviewer
I wish I had found this website before I went ahead and booked Pickfords Exeter for my removals and storage, because if I had, I would have avoided Pickfords! I have been left devastated with the damage they have caused, I have literally paid them to damage my possessions! They caused 80% damage to my possessions and in the process mislaid other items never to be seen. This company really do not care about their customers, the response I had from one of the managers 'we are sorry that you are not happy with our service'! Not a sorry for damaging my possessions! A real kick in the teeth! The insurance company they are affiliated to appear to be just as bad, its been almost two months and still no closer to getting the issue resolved with them, no contact number and only contact once a week. I am shocked that companys like Pickfords are getting away with this. Please please avoid at all costs
Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023 Pickfords 1 star review on 17th May 2023
Helpful Report
Posted 10 months ago
1
Jini Coroneo
They hound you daily for payment but when they need to respond to a claim they disappear. Avoid this company! They are overpriced and unprofessional. Not only did the movers break a fixture in the house we were moving from but they put boxes in the wrong rooms despite being clearly marked, broke our bed and refused to put the furniture in the correct rooms. When one of their movers broke a fixture in our house, they told us their insurance would cover it. Actually the insurance won't and pickfords won't take responsibility for their own mistakes. We have been trying to get a response from Jade in Aylesford for over a month, she ignores emails and doesn't answer her phone, but she had no problem hounding me on a daily basis to make the overpriced payment. Look for other moving companies, we will never use pickfords again
Pickfords 1 star review on 4th September 2022 Pickfords 1 star review on 4th September 2022 Pickfords 1 star review on 4th September 2022 Pickfords 1 star review on 4th September 2022 Pickfords 1 star review on 4th September 2022
Helpful Report
Posted 1 year ago
1
Julie
Our experience of using Pickfords for our move was absolutely appalling. They didn't send enough vans or people to move us and ended up having to leave some things behind while I had to ask our house buyer if they would please let us do this!! Even so they left many items behind and we'll never see them again. The removals men damaged our bed base, a chest of drawers and a new metal work bench so badly that they will have to be sent to the tip. We even paid extra for them to carefully take our bed base apart and put it back together again and they massacred it!! Worst of all is their transit Insurance - Centry services. We moved on the 23rd but so far our claim has elicited just two emails from them after the initial one - asking us to pay for a 'furniture restorer' to come and look at the bed base! it's foil coated chip board!! They dont seem to want to send anyone out to actually look at anything and haven't responded to any of my emails since last Wednesday. Today I discovered that the removals company have left behind a load of large garden trays etc which will be next to impossible to replace. Our removals experience was a nightmare which doesn't seem to want to end. We have to live with the knackered items as we're not supposed to move them until they've decided they're going to pay - any guesses as to when or even IF? Because I haven't. Appalling experience, appalling insensitive customer service and a total lack of interest in helping us in any way at all. They got their money and they seem to be quite happy to leave us like this.
Pickfords 1 star review on 11th July 2022 Pickfords 1 star review on 11th July 2022 Pickfords 1 star review on 11th July 2022 Pickfords 1 star review on 11th July 2022 Pickfords 1 star review on 11th July 2022 Pickfords 1 star review on 11th July 2022
Helpful Report
Posted 1 year ago
1
Clair
I would say the initial engagement was satisfactory, they made attempts at good customer service, however, communication was still sporadic at times. However, as the process went on and especially at the end when you had signed all the disclaimers and they had your money - your satisfaction with the service seemed very low on their list of priorities. Our belongings were packed very badly, some had no extra packing on from Pickfords at all, we had some large heavy items resting on fragile, glass items. We had an expensive PC which was wrapped only in a thin wrap, no extra packing, padding, no box and surprisingly it arrived and no longer works. The insurance company Centry which Pickfords encouraged and are affiliated with are a joke. You can only engage with them via email, which they very rarely respond to and still after months they are accepting no responsibility. A real poor service all round, and I would not use the services of Pickfords or Centry again, nor would I recommend them.
Pickfords 1 star review on 28th August 2021 Pickfords 1 star review on 28th August 2021 Pickfords 1 star review on 28th August 2021 Pickfords 1 star review on 28th August 2021 Pickfords 1 star review on 28th August 2021
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Posted 2 years ago
1
Unverified Reviewer
Disgusting and unprofessional service! Damaged multiple items of furniture and they haven’t even been bothered to apologise. We have asked for details of who to escalate to and received nothing from Tracey Mccombe. The insurance company Century services (Fiona Goulder) that they seem to be affiliated with pickfords and are just as bad, no customer service, bad attitude and are dragging their feet to pay out. The photos only show a small part of the damage DO NOT USE PICKFORDS!!
Pickfords 1 star review on 14th May 2021 Pickfords 1 star review on 14th May 2021
Helpful Report
Posted 2 years ago
Pickfords is rated 1.3 based on 30 reviews