“Great customer service experience. Shona helped me when I put the wrong address on my order. I emailed the second I realized and she was able to change the address before shipping. I am so grateful!
That in addition to the super sale price I got on something I've been searching for for months.”
“Ive ordered twice from here. One free gift I haven’t used but 6 others that were better than expected. Only thing I don’t care for is the wired body wand massager but it gets the job done so oh well.”
“The most amazing company to buy from!!! Top quality toys and the most discreet packaging too. Items always arrive on time and offer price matching if you find a lower price within 33 days of your purchase.
No wonder they keep winning awards and are the #1 sex toy web company for the past 15 years!!!!”
“Sadly, my review is based on the substandard customer service I have received from the company as a new customer. I placed a large order for for the purposes of creating a gift basket for a friend who was celebrating an event. After I placed the order, I received an email that the pair of panties I ordered was out of stock, and I would be refunded. Considering that the panties were suppose to go along with the gift basket, I emailed customer service and requested a replacement pair. I was advised that the refund had already been processed, but I could place another order, and I would receive a refund for the shipping. Okay great, now this was all done within a day of me placing the original order. So, I received the large order minus the panties, but I assumed the panties would arrive the next day or so. Needles to say, the shipping was delayed four times, and the panties did not arrive until after my friend's party and after I had left the state where I was for a few weeks. I emailed customer service and requested a refund or a good will gesture of free shipping for future purchases. I was advised that the panties were delivered, and if i did not want them, I could return them for a refund. I explained that I could not confirm if they had been delivered, due to me leaving the area, and no longer needed the item. I offered to ask my elderly neighbour to check my post box for the item, as I am returning to the UK and will not be back to the States until next Spring. I advised that I could not guarantee that my elderly neighbour would be willing to stand in the ling lines at the post office to return the item, but I would ask, but in the meantime, i would just keep the item, and not request a refund but shipping consideration for a future order. I received a response back that my neighbour could return the item anytime. I have dealt with many companies, but I say that the substandard level of customer service and failure to accommodate a customer who was inconvenienced through no fault of their own has been appalling. Spend your money with a company who understands not only the importance of getting customers, but also retaining them.”
“The item didn’t fit the description (1.5 inch vs 1 inch is a huge difference, 50%…).
They finally gave up and accepted to refund me, but even if they said the shipping would be free (which is required by law), they didn’t provide a return label… They wouldn’t answer my emails to their customer support either.”
“45 minutes ago I put together an order from pink cherry based on prices onscreen.
I then went6 to Paypal, cleared with them ans was returned to Pinkcherry, which WITHOUT my final Purchase had given me a confirmation number and had pretty much doubled the prices which had been at their site when I put together my order.
Paypal simply referred me to Howly, which servvice had me subscrib an in turn only provided me with an email address for Pinkcherry. I've just got off the phone with PC where I was told to go to yet another email address. That has now pretty much taken another hour of frustration form my life....Sigh.”
“Very poor quality products, and they use this “T-force” shipping company. T-Force response was that they have the package but it hasn’t reached the nearest warehouse.
Umm what? It’s been 5 business days. So apparently some guy in a cube van is driving across whatever city, in circles and can’t find his own warehouse.
They have a “promised delivery date”, but their promises are as good as their products, because they don’t do anything.
You can tell their stuff is junk when they put items on 80% sale discounts all the time. I’ve put numerous fair but not glowing reviews on products, and they never appear.
Run, don’t walk”
“This company is a total scam. I ordered for a next day delivery that they ordered on there website for items to go into a bachelorette gift. I didn’t receive them so I contact them and their one customer service rep said she’d check as it said it should’ve been delivered by a certain date. Then no follow up. So I emailed back to then receive an email from a new rep with a completely different story telling me no it was a difft date and it’s still in transit and jsut gave a line to the exact same shipping link I already had.
So basically they advertise a next day delivery on their website. You pay. Nothing gets shipped and then they tell you after the purchase that’s not the delivery date Ans refuse to refund you your money. Scam artists! Do not purchase.”
“Pink Cherry is the scammed company.
I ordered some of items. The order on September 18 2022. I paid $282.93 ,was paid by my credit card . This company sent me unqualified items, and the items wasn't work. I sent back to returned by this company was accepted .sent me a cash refund on my emailed but I never have any cash refund. I ordered online. I don't know where are this store located. I researched about this store location. I found the located on Las Vegas .I never came to this store. I emailed several times to requested to refund back to my credit card that I was ordered, but they never responded. Pink Cherry stolen my $282.93. Pink Cherry it the scammed company.”
“Do not order from this website. Their customer service is the worst. I received two defective items and was trying to return them and get new ones. I asked them why is the customer responsible for the return shipping fee when it’s the sellers fault for not checking their product before sending it? Their reply was “A return label was provided to you in the return authorization email.” Did not even answer my question🤦♂️”
