Pizza Hut Reviews

1.9 Rating 255 Reviews
20 %
of reviewers recommend Pizza Hut

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Pizza Hut 1 star review on 25th March 2024
Anonymous
Pizza Hut 5 star review on 22nd March 2024
JT
Pizza Hut 1 star review on 17th March 2024
D
Pizza Hut 1 star review on 10th March 2024
Leigh
Pizza Hut 1 star review on 4th December 2022
Gerry
Pizza Hut 1 star review on 11th September 2022
None Ya!!
Pizza Hut 1 star review on 11th September 2022
None Ya!!
11
Anonymous
Anonymous  // 01/01/2019
I experienced the worst encounter of marijuana smell in the elizabethton Tennessee pizza hut I sat there and watched two boys and young lady go to the suv and smoke marijuana then come back to goof off and continue to serve us smelling like that around my child it's uncalled for Matt Hyatt should drug test each one those employees point blank period!!!
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Posted 2 years ago
On Monday, January 10, 2022 I attempted to order from the Pizza Hut app using the 30% off regular menu priced items-online only. Once again it stated something went wrong please try later. I called the Pizza Hut I usually go to, 975 W. Lincoln Hwy Schereville, IN, to make them aware and to inquire how I could obtain 30% off. The male who answered the phone asked me to hold on. He came back to the phone stating he could take my order. I asked if there were any deals that I could receive 30% off. The male stated they do not have any deals. I asked to speak to the manager and the male hung up. I called back 3 more times and no one ever picked up the phone. I thank Pizza Hut for not answering the phone because I have fallen in love with PaPa John’s Pizza! Customer Service is everything and Pizza Hut just lost a Customer!!
Pizza Hut 1 star review on 16th January 2022
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Posted 2 years ago
Pizza arrived it was right beef and pineapple but the damn pizza was super salty I didn’t want to waste my money but I will never order from them again $20.84 is to much money to waste
Pizza Hut 1 star review on 12th January 2022
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Posted 2 years ago
I ordered half and half Cheese Lover Pizza and Super Supreme Pizza with stuffed crust and Pepperoni pizza. I indicated the removal of Pepperoni on the half and half order. When it was delivered, the "Cheese lover" pizza was loaded with pepperoni. My daughter saw the pizza and immediately said it was a wrong order cos the Cheese Lover pizza was loaded with pepperoni. I called to correct the order and the person I spoke with said "She made the pizza personally and she didn't put Pepperoni". I took a picture of the Pizza to send to her and her response after seeing the Pizza was "It looks like you packed the Pepperoni from the Pepperoni pizza on the Cheese pizza" I was infuriated and felt insulted. I'm never ordering from pizza hut.
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Posted 2 years ago
Disgusting company took money no delivery shop in Mansfield just laughed DONT USE I'm going to my bank to get the money back
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Posted 2 years ago
0 stars. Pizza Hut stole my xmas. Look at pic to see how.
Pizza Hut 1 star review on 26th December 2021
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Posted 2 years ago
the employees at richmond pizza hut are utter rubbish and should not be employed specially the young girl with the horrific purple cube car that car itself is a disappointment to a society and the pizza hut community. not to mention she was overly disrespectful and rude when i told her she forgot my drink and refused to go back and get it. she gave me gemini vibes and i will not be ordering again purely because i’m am repulsed i couldn’t enjoy my food after engaging in conversation with such a rude person who was left alone with my food.
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Posted 2 years ago
Wtf bring back the crust seasoning! That is the only thing that made Pizza Hut above the rest.
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Posted 2 years ago
Breadsticks were great. But the pizza was garbage... I'm sick as I write this. I couldn't even finish my order, as it's that disgusting. Good to see it hasn't changed since I was a kid. I'm quite stunned the franchise hasn't closed yet, it's AWFUL. $37 for this garbage...
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Posted 2 years ago
I ordered the $30 delivered meal deal =$33:33 after 90 minutes I called the store no answer rang several times finally got them on the phone asked to talk to the manager and the guy hung up. I then went to the store at Gunghalin ACT and the manager couldn’t be bothered to talk to me despite me showing him the money was out of my account left me with a worker who told me to call customer care they were unhelpful and didn’t care despite me showing them the proof I had made the purchase
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Posted 2 years ago
My order showed as delivered after 40 mins but I had not received it. So I spent the next 50 mins trying to call the hut but they didn't pick up. I went to the hut and could hear the phone ringing from out side but still they don't answer my call. When I went in they tried to give me the food that is now over an hour old and refuse me a refund when I wouldn't accept the old food. I now have paid £39.99 for nothing and the kids didn't get there pizza. STAY AWAY DONT USE SPECIALLY IF YOU DONT WANT TO DISSAPOINT THE KIDS
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Posted 2 years ago
Wow... just like to say what appalling customer service...  Not only have I paid and waited for food, to be called when delivery was expected and then told you can't fulfill my order as you don't deliver to me, because of an error on your website, leaving me with no money too order more food for my at the time starving family. I have then had to chase you to raise a complaint to get my money refunded too me, as the shop had told me they hadn't taken the money, I have then had to wait a week to get you to agree to refund my money, another few days til its refunded on my card...  And not even an offer of a gesture of goodwill....disgusting customer service
Pizza Hut 1 star review on 26th November 2021 Pizza Hut 1 star review on 26th November 2021
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Posted 2 years ago
I ordered a pizza from the Pizza Hut in Kodak, TN I ordered a surpreme pizza and said no mushrooms my husband is allergic. When the pizza got here it looked like they had put three hand fulls of mushrooms on the pizza. I called the store back, and advised them of their mistake and asked for it to be replaced. They told me that it would be another hour to wait. I said I was not going to wait another hour. It was there mistake. They said if I came down there that it would be 15 minutes. I told them I could not drive due to having surgery on my foot. Then I told them that my husband was coming down to get the pizza that I ordered ready and I was told no. My husband drove me down there and this girl came out and i asked her if this pizza will not have mushroom. She said I should have told them that my husband was allergic. I said I did. She again said to me that I should tell them so they could use a clean knife. Again I said i did. I then said that maybe she should tell her employees to listen better because she could have put my husband in the hospital or worse in the morgue. i was then told that I did not need to talk to her that way. I never recived an appology or they never took responsibility of their mistake. I will admit that i did irrate and mouithed off, but what would you do, take a change of loosing your spouse over their mistake? SO PEOPLE IF YOU LIVE IN THE KODAK AREA!!!!!! DO NOT ORDER FROM THIS STORE BECAUSE YOU TAKE A CHANGE OF YOU BEING PUT IN THE HOSPITAL OR LOOSING A LOVED ONE DUE TO THEM NO LISTENING TO YOUR FOOD ALLERGIES. THEY NEED TO REMEMBER CUSTOMER SERVICE. THIS STORE HAS NO COMPREHENSION OF THIS.
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Posted 2 years ago
Placed a future order but the local Pizza Hut lost it. Said they did not have the correct phone number for me. I found this out 10 min before we were having our lunch at my place of business. Ordered from them last week and it showed up...but an hour late. Don't bother ordering from them again. They did not seem to care.
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Posted 2 years ago
So... I tried to simply reach a restaurant to order.. I tried using the online service.. To end up calling the central... Why is it so damn difficult to reach you guys??? When I finally got hold of someone... All I had time to do is say my phone number only to be put back on hold without the lady even telling me!!! I never had problem with the food quality.. But the customer service is awful... Negligent and deeply disappointing...
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Posted 2 years ago
Edenton NC location - Pizza was terrible. The crust tasted like cardboard. I ordered a veggie pizza and there was hardly any veggies, just a bunch of sauce.. Customer service was the same. A rather large woman in the drive-thru was very rude and tried to grab my credit card without saying anything. I should be greeted and told how much the total is first, and then WAIT until I hand over payment. I will never be going back. I wish Mellow Mushroom would take its place. They have wider variety of delicious eats, healthier options, it taste so much better, they deliver and their food is organic.
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Posted 2 years ago
Been ordering pizza hut for years. Joined their program figured I could use those points whenever I wanted. Went to use them and they have expired without notification. I will be ordering from other companies from now on.
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Posted 2 years ago
Pizza Hut thin and crispy crust tasted like cheap mass produced pre-made crust, cheese did not taste like Pizza Hut formerly used. It was not even melted and crust was soggy. The quality has just gone so far down I will not be returning or ordering again anytime soon.
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Posted 2 years ago
Not told about card only payment either when booking, arriving or ordering, not allowed to order fries, ribs are off the menu, no pizzas smaller than the individual size which I think was 11” and too big for half of our diners, told we can only have 1 menu per table but since there were 9 of us we’d already been given a second one and they have to print them out now (1 a4 sheet - not hard) told to look on app, can’t use app no smartphone, sauces not labelled on app, no one sanitising the drinks machine or salad tongs and no sanitiser or disposable cutlery available as an option, no starters anymore just sides, only 2 pastas now, no healthier options like grilled chicken anymore, nothing really unless you have a big pizza, Mac & cheese or lasagne, no pizza topped chicken anymore and no potato wedges
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Posted 2 years ago
I currently have 4 phones trying to call into the store to try and place a phone order. I have been trying since 7pm. it has been exactly 42 minutes. not only do they NOT answer their phones, They answer, and then put you back on hold. in case you are wondering, the dry rub is not available in all locations. I have heard that over 262 times. If you want a reason for someone to LEAVE the Pizza Hut Family, THIS is the best way to do it. I am about to order from an exceptionally expensive pizza place that is a block away from my apartment. THIS IS REDICULOUS. ANSWER YOUR PHONE!!! now it's 50 minutes. I am so disgusted by this. HOW are we supposed to follow covid restrictions if when we arrive onsite, we cannot even get a hold of the store to go in. To say this is infuriating is a MASSIVE understatement. Please just answer your phones.
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Posted 2 years ago
Pizza Hut is rated 1.9 based on 255 reviews