Planet Bunk Bed Reviews

4.0 Rating 136 Reviews
76 %
of reviewers recommend Planet Bunk Bed

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Planet Bunk Bed 5 star review on 14th April 2021
Mariana Isava
Planet Bunk Bed 5 star review on 9th March 2021
Rachelle Howell
Planet Bunk Bed 5 star review on 11th December 2020
Robert Cooper
Planet Bunk Bed 5 star review on 30th October 2020
Brianna Saltos
Planet Bunk Bed 5 star review on 13th October 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
I ordered an item from this company more than 3 weeks ago, with a promise to ship 2-4 days. I haven't heard a thing this far, and when I called the number on their website it was disconnected. I tried several times over the past week or so and finally someone picked up. The person said they would check on my order and call me back with an update today. That was yesterday... I am beginning to think that this company has gone out of business but has kept my money anyway like some of the other reviews have speculated... I hope to not have to take this up with Chase visa as that is a huge hassel. Either way I will be reporting this company to the BBS if they don't provide me with some sort of explanation on my order...
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Posted 3 years ago
I had same issue that phone number was disconnected on Monday 9-28-2020 but I called them today, 9-30-2020 and they solve me the problem with my order. Thank you!
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Posted 3 years ago
Never received any follow up regarding shipping after purchase. Two weeks now gone by. Nobody replies to email and phone number disconnected. Hopefully PayPal buyer protections works for this company with not contacts. Looks like they went out of business and kept the customers money.
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Posted 3 years ago
Absolutely rude customer service. Been longer than 2-8 business days so I called. She said she'd email me an update. Haven't heard a thing back. You guys can do better. This isnt the first time I've read this from your reviews. I love your selections but everything else needs serious HELP!!
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Posted 3 years ago
I love this bed! Beautiful. Easy to assemble. Delivered in a timely manner. Awesome!
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Posted 3 years ago
Are you still in business? I ordered a nightstand and never received a confirmation or a delivery date. I called the phone in the website and the phone was no longer in service.
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Posted 3 years ago
My kids really love their bunk beds. I consider this a great purchase with longevity of usage. The beds are really sturdy and the material is of high quality. My only negative would be that due to the movement of usage some of the screws and even the dowels have loosened and disappeared?? Possibly being vacuumed by one of the children I'm speculating?? Anyway I have requested additional hardware and hopefully that will be easily accessible, so my children can get back to enjoying their bed.
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Posted 3 years ago
I received terrible customer service in connection with a mistake that the company made and would never order from here again.  The canopy twin bed arrived in four packages.  Unfortunately, the box with the canopy included a wrong part so I needed to contact them to get the correct part sent.  That process was a major hassle, requiring multiple phone calls/emails to get it sorted out.  I reported the piece missing on a Wednesday night (8/12) by email and voicemail, followed up with a call on Thursday after no reply, and was asked for pictures to prove the mistake, which I sent immediately.  Despite being told the correct piece would ship out within a day, I spent a week calling every single day, where I was repeatedly told it would ship out that day.  According to the FedEx tracking, the piece did not actually leave their warehouse until 8/25. It was also sent by regular ground mail rather than an expedited method to mitigate the inconvenience.  It ultimately arrived on Thursday, 8/27, over two weeks after I received the package and reported the mistake.  And this is where it gets absurd. The piece was AGAIN incorrect. I called twice and emailed and, at this point, they simply stopped returning my calls. I ultimately had to take matters in my own hand, go buy a new size drill bit and drill holes into the piece I did receive to make it work. The quality of the bed is of IKEA-like quality, and the overall look is marred by the fact that there is a prominent set of safety instructions printed in bright white lettering on the footboard (not a sticker either, but what seems like a transfer onto the wood). I very much regretted not ordering a similar bed from Wayfair.
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Posted 3 years ago
So happy we went with Planet Bunk Bed! We looked at other big box companies, but were worried about stock and shipping times. We were shocked to see that PBB had the same beds for LESS, in stock, and with fast and FREE shipping! We love the bed we purchased. It took my teenager four hours to put it together herself and it is both sturdy and beautiful. As mom to eight kids, I know my way around a bunk bed and we’ll definitely return to PBB for future needs!
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Posted 3 years ago
I had a great experience purchasing a bed with trundle from this company. Not only is their product great quality (my background is in interior design so I know good furniture when I see jt) but the customer service is impeccable! We had a hard time figuring out how to assemble the bed at first so I called these guys and they immediately emailed me a video instruction AND followed up with phone call and email. We also needed additional hardware set for trundle and that was shipped over within days also. It is rare in this day and age to encounter such a helpful vendor (especially during these trying times) so it did not go unnoticed. I'm grateful and so thrilled I discovered them, will highly recommend to everyone I know!
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Posted 3 years ago
We ordered a Mid Century Modern Dresser 6 Drawers. The delivery was on time, and it had all the parts. The packing was very hard to open, which means the contents were suitably safe in shipping. The item itself had incorrect instruction for step one, as the pieces identified as part 15 and 16 should have been identified as part 17 and 18. Also, it would have been nice to have predrilled hole indicators on the drawers for the slides.
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Posted 3 years ago
We only received one box of 3 so far. 😟
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Posted 3 years ago
Still waiting for the bed frames. Called before I ordered to make sure they were available, was assured they were - and now it's on back order. My hope is that we still see them, but I'm truthfully not sure. UPDATE: it's been much farther out than the 4-5 week delay that was suggested, and nobody from Planet Bunk Bed has reached out to me or responded to my request.
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Posted 3 years ago
Was looking for a good, sturdy small wood bookshelf. My wife found your product and it is perfect! It has already "found its home" and being a well constructed item, it will long outlast "comparable" products (which are often made from pressed wood ... this is the REAL DEAL!). Set up was easy and now the room is complete - Thank You!
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Posted 3 years ago
Nice and sturdy, easy "build by numbers" directions.
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Posted 3 years ago
Received most of the boxes really fast, but took a week to receive the remaining two boxes. Once it was all unboxed, we realized we are missing several if not most of the hardware to assemble the bed. I have contacted both the manufacturer and Planet Bunk Bed, but haven't heard back yet since it's the weekend.
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Posted 3 years ago
I order an item that was listed as available on the site. I was contacted via email that it was not and was offered a different item in its place. When I responded I received no response. I’ve reached back out multiple times and still her nothing back. At this point I don’t know if I will revive any item. Let alone and item I actually want. It’s seems I’ve paid for something and won’t receive anything in return. Still trying to get through to get any item I want or a refund.
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Posted 3 years ago
Planet Bunk Bed did a great job getting me all fo the information I needed in a timely matter. The bed was shipped out next day and they provided me tracking information immediately. The bed is perfect and I am very pleased with my order!
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Posted 3 years ago
We ordered select Camflexi Baja bedroom pieces (we're downsizing) in the rustic Grey finish. The nightstands and dresser were purchased elsewhere and the chest of drawers from PBB. The furniture is of wonderful, sturdy construction; after shipping delays from Brazil, the chest arrived. There was a lot of interaction from customer service, all positive. We have topped the dresser and chest with tempered glass to lend a bit of elegance. Construction went well, was fairly easy and we advise having an electric screwdriver handy. We applied caulk to the outside bottom of the drawer panels where they meet their channels to give the drawers a more solid sound. Did the same with the back panels of all the pieces. I would definitely purchase this furniture again and expect it to last for a good, long time!
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Posted 3 years ago
I ordered this bed for my daughter for her birthday. It is a very sturdy and solid bed. It had all of the pieces in the shipment. It was delivered in a timely manner. It was a bit hard to put together it would have been nice to have a video to show how to put it together. Planet bunk bed is the only place that I could find a bed that was able to provide a bed that could hold so much weight, now both of my kids can sleep in the bed. Thank You Planet bunk bed!!
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Posted 3 years ago
Planet Bunk Bed is rated 4.0 based on 136 reviews