“We decided to take a last minute cruise after a busy holiday in Las Vegas so we could chill out. We were assisted by Glen Gill from Planet Cruise, to say he was fantastic is an understatement, talked with him many time over the week before our cruise due to it being last minute, we had a few concerns about making our transfers etc nothing was a trouble for Glen, needless to say we have booked another cruise. Great service, thanks again Glen, we had a great time and also met the challenge 😉🥂🍻”
“Planet Cruise is a company I dealt with to book a Cruise with P&O Cruise line, great people to deal with, when they give you the price, that’s what you pay unlike other dodgy companies like Cruise 118, who give you a price then bump it up in a package.”
“Avoid this company like the plague. They have the worst customer service that I have ever had the misfortune to deal with. Things that were booked 3 years ago and now we have to pay extra for because of their ineptitude. AVOID AVOID AVOID”
“If I could give no stars I would.
At first the booking of the holiday went well. However 3 days before my cruise, I could not access the tickets through the email. I spent more than 3 hours trying to get through on the phone. Eventually got told don’t worry, but then the person spotted the error. ( they seemed to imply it was because we were flying from Dublin).
I was told it was all sorted & to arrive at the checking desk in Dublin airport with our passports & this was all We needed.
Consequently this was not the case. As my husband & I were originally booked onto the flight the day we booked the holiday then the same day the flights were cancelled 😡. No explanation why, or by whom.
We were travelling with 2 other guests. So we ended up buying 2 single tickets from Dublin to Rome. Cost €590.
The lady on the checking desk said only get a single ticket then talk to the travel agent about returning flights, when we arrived on the cruise.( we could not get through to them, poor internet on cruise line. Spoke to Princess cruise customer service & they said it was not down to them, but the travel agent).
My Daughter in Ireland spent hours on the phone trying to get through when she did. Planet cruise said they would deal with this as a matter of urgency. Well that was the 7/5/22. We ended up having to source & pay for return flights home ourselves. Cost €940.
We have spent so much time being upset, as we we’re totally abandoned by this travel agent.
The cruise that was booked for a special occasion has been totally ruined & the memories will always be overshadowed by this appalling experience.
My husband and I are still waiting for answers to why our flights were cancelled .
Also when will we be refunded for our extra costs. Not alone compensated for this appalling experience for all the persons involved.
So far we were offered €699-12, refund. This was the cost of the original flights. Which were cancelled ( Don’t know why) & a £50 voucher towards booking another cruise with planet cruise. In the conciliatory spirit in which it is intended.
( Their wording ).
Completely bewildered & exhausted by all this upset.”
“I have tried to contact this company on 11 occasions in the past two day, just left hanging on the phone and then cut off I have a cruise booked through them and I need information regarding if it is going ahead. I will be contacting TUI instead. This company is quick at taking your money and the ignores you.
Shocking service if you can ca this a service.
Book your holiday with a more professional company.”
“If I could give zero stars I would!
Horrific customer service when you need a refund. I could never speak to anyone in person, so all communication was via email. I was repeatedly fobbed off with excuses and quite frankly lied to. Not to mention the rude staff.
I eventually went through Resolver. It was only then Planet Cruise actually took any action to get my money refunded. It still took 3 separate payments to get my full refund (no explanation why this was).
I would never use this company again, nor would I recommend it to anyone. So quick to take your money but work at a snails pace to refund it.”
“Had a cruise booked with Tui through Planet cruise, got cancelled in May now at the end of November still no refund, booked a days excursion direct with Tui and got a refund within a month.”
“Cruise cancelled due to pandemic and have been waiting for a refund since May.
Princess told me they have been refunded but Planet Cruise still refuse to give my money back. Absolutely non existent customer service. I would certainly never consider booking with them again.”
“116 days since our cruise was cancelled and still no sign of our £10,000! How to ruin my husbands 50th birthday. And to make it worse 2/3 this money is owed to our friends that booked with Planet Cruise on our recommendation as returning customers.
Great booking service and staff polite on the phone. But just keep telling us to be patient when we know they have received the money back from Princess Cruise!
Really worried now after joining the Facebook group Iglu refund action group (parent company)! Looks like we are one of thousands!
DO NOT BOOK WITH THIS COMPANY!”
“Do not use this company. We had a cruise booked with them which was cancelled at the end of March. We asked for a refund The cruise on Celebrity Apex was due on the 5th April. No refund received yet 30/07/20. Unless you want no correspondence no refund and no apologies for their lack of communication go for it.”
