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Poetry Fashion Reviews

2.8 Rating 105 Reviews

38 %

of reviewers recommend Poetry Fashion

Company Reviews

2.8

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Poetry Fashion 5 star review on 13th August 2020

Poetry Fashion 5 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not stress this enough. THERE ARE TWO COMPANIES WITH THE SAME NAME!!! There is POETRY aka POETRY FASHION which is affiliated with WRAP LONDON. This company sells elegant understated garments with timeless natural fibers and elegance, mostly in neutral solid color palettes. Here you’ll find the hemp/cotton jersey that some reviewers are referring to. The other Poetry company makes clothing that looks like it’s made for trendy teenagers to be tossed after one season with lots of patterns and synthetic materials. Contact the company (poetryfashion), check out their website, or order a catalogue. Do NOT depend on eBay, Poshmark, or Google to disambiguate the two. It’s so confusing!!!”

Poetry Fashion 5 star review on 13th August 2020

Poetry Fashion 5 star review on 13th August 2020

Posted 3 years ago

“I am so sad to read these reviews. I got a catalog in the mail today. Had never heard of Poetry. I want to buy everything! I absolutely love everything about their clothing. I’m waiting though. Just too afraid to order having read the reviews. 😢”

Posted 4 years ago

“I too wanted to place an order, as your line of clothing looks wonderful, but after reading what most have gone through with their orders/returns, I've decided not to place an order.”

Posted 4 years ago

“I was ready to make my order, first time ordering, and thought I would check reviews before doing so --wow-- I am afraid to order now due to the negative customer service reviews and shipping problems -- you lost a new customer even though I was loving your catalog and looking forward to the clothing”

Posted 4 years ago

“I had good luck with my first order. It was perfect. I placed another order and half arrived. The other half has now taken a month. It has been stuck in New York. I tried emailing Poetry to no avail. I will not be ordering again, which is a shame as I like their clothing.”

Posted 4 years ago

“Don’t buy from here. I placed an order over a month ago and haven’t received any Updates on the items I purchased. I have also tried to contact them which you can only do via email, no responses. I’ve tried twice. Must be running a scam”

Posted 1 year ago

“Just ordered a denim jacket that I really liked. Ordered my regular size 12 and it must have been a size 18! I called customer service and was told I should return item and needed a size 8. I couldn’t exchange the item, only return it for a $6 return charge. I’d already paid $15 for postage and just noticed on my cc bill that there was a $7 international charge. I called yesterday to order the smaller size and was told it was back ordered until August. So I’m out $28 and no jacket. Very disappointing.”

Posted 3 years ago

“I do not recognise some of these reviews at all. I love their cashmere. The cashmere long cardigans are luxurious and look great year after year. I have their hemp and organic cotton long skirts. Absolutely beautiful quality, cool and comfortable. I also have some of their linen and viscose shawl collar shirts. All beautiful clothes that I reach for in my wardrobe over and over.”

Posted 3 years ago

“I had a very large order ready to call in but read how difficult it was to return merchandise and just gave up. Sad as they really show very sophisticated clothing.”

Posted 4 years ago

“These are such sad reviews. I too was to be a potential new customer but as others have stated, I’m too scared to have a nightmare of an experience. Bye beautiful sweater, so would loved wrapping up in you.”

Posted 4 years ago

“I have ordered from Poetry Fashion twice now, and both times it has been extremely negative. The first time the case was that I returned a jacket, and due to their untrackable return label, I never knew what happened to the package, this BS about their "shipping partner" and USPS. I never got ANY information or tracking as to whether or not Poetry even got my return package. This time, it is a very pricey skirt I ordered THREE WEEKS ago, they try to argue, "oh sorry, since this is coming from England..." But the fact of the matter is that tracking states this pricey skirt shipped out of York, Pennsylvania. So tell me now, how is it that it takes THREE WEEKS to reach me? Ridiculous. Now...if I try to return it, it will be a hassle, again not knowing if my return package will even reach them. They ship something, it disappears into a black hole. You ship something back, it also disappears into a black hole. Poetry Fashion sucks.”

Posted 5 years ago

“i have literally spent thousands of dollars with PoetryFashion over the past few years. Their clothing is generally of good quality and on-trend; the customer service reps are smarmy, uncooperative and absolutely refuse to let you speak with a supervisor. About anything: "They're busy"; "Submit an email", etc., hoping you'll just give up. Shame on this company. Their prices are high, yet they don't want supervisors to speak with their customers unless the customer jumps through hoops and hopefully just goes away? Will not deal with them again. E-v-e-r.”

Posted 5 years ago

“Be Warned! I have bought various items from Poetry and always been very pleased and recommended friends. However I recently bought a velvet dress for a wedding. Water spillage occurred and has marked it. They claim it is a luxury material. Well of course it is that is why it is bought for special occasions but one expects to be able to wear it more than once! I tried to put a negative review on their web site and they would not let me. £190 for a dress that can only be worn once is not good. I am very disappointed with customer service.”

Posted 6 years ago

“I read reviews on the company before ordering for the first time. I like some of the merchandise. I find the catalog to be very nice. I want to order 6 items from their Autumn/Winter Catalog, which is an investment for me. The unfavorable reviews regarding shipping delays, quality, and being affiliated with an undesirable company has changed my mind about ordering with Poetry Fashion. I'll keep looking.”

Posted 1 year ago

“US EXCLUDED FROM SEASONAL SALES Currently there is a Summer Sale on the UK website for 30% off. Just looking at one item , using the conversion from pound to dollar, it was a couple of dollars last to begin with, $97 It is, now, $60 on the UK site. It is still $99 on the US website. I called to ask about it and was told that US citizens cannot order from the UK website and the US citizens do not get the seasonal sales. There are many items on sale now on the UK website and the website includes a number of items not available in the US.”

Posted 1 year ago

“I agree with Chris Fierke. I would like to order a number of items, but the negative reviews scare me.”

Posted 2 years ago

“No Email address quoted in catalogue. No answer to the telephone, nor in either Store this afternoon. - Impossible to contact. How do they do business. Disastrous other than the holding piano music.”

Posted 3 years ago

“JUST AWFUL PEOPLE..NO REFUNDS even when returned and I had waited months to get the product and then they got it back and I can't get my money back..a 3 month run around...disgusting”

Posted 4 years ago

“The company doesn’t keep the promise of delivering ordered items within the timeframe given on their website. Moreover, they have only emailed me that my items were dispatched (10 days after the order was placed) after two interventions from myself and eventually the PayPal resolution centre contacting them. In my emails, I did ask to cancel the order because I haven’t heard form them, however, they decided to dispatch my order anyway (I assume dealing with the return will be another hurdle to go through). The clothes are quite expensive, so I am a bit perplexed by the lack of customer care...I live in the UK and the company is based in the UK. Delivery shouldn’t take longer than 5 days”

Posted 4 years ago

“I also have struggled with their shipping process. I returned an item it’s nonwhere to be found with the third shipping party. Poetry indeed needs to fix their shipping and return process it’s terribe and I only order what I know I will keep. Supposedly their facility in a Florida starts their return process but who knows exactly what happens after that.”

Posted 5 years ago

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Poetry Fashion is rated 2.8 based on 105 reviews