Poetry Fashion Reviews

2.7 Rating 103 Reviews
37 %
of reviewers recommend Poetry Fashion
2.7
Based on 103 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email

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Anonymous
Anonymous  // 01/01/2019
Apart from items of clothing not fitting my size Poetry are prompt in delivery and prompt in repayment on returns ! Quality materials ! Quality in style ! What more could a person ask for ? Also ,no problem when returning , served with return label ,then off to Post Office , unlike so May other firms who assume everyone has a printing machine. Thank you Poetry Ann Giles .
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Posted 8 months ago
Amazing !!!! This order from poetry FASHION came from England , but was here faster than stuff coming from the USA ( I live in SC!! ) absolutely top notch material and fit ! Runs large however that’s how I like my Dresses! So I’m 5.5 weigh 190 pounds and ordered a 16 .Could have gotten away with a 14 ! Love the Chilli brown ! Will order different colors! So easy !! Thanks poetry fashion !!!
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Posted 1 year ago
I totally agree with a reviewer by the name of Bonnie, i was hesitant at first to order. My reasons was number one was i know European sizes are different from the US wasn't sure if is runs bigger or smaller. number two i was worried about the quality and how long it would take for me to receive the items. But let me tell you as Bonnie stated below these product i received are beautifully made. The fabric is high quality and It took .e under 7 days to receive the package. The packaging was high quality just like you would received from Neiman Marcus. I called the Customer Service before I ordered to make sure the price online was on US dollars and a nice gentleman a answered the call and was quite pleasant. I will definitely order from them again.
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Posted 2 years ago
All I had to do to like the clothes here was to try Toast. They may look cute and soft but are anything but. And expensive! The last box delivered by DHL was wet and all the clothes were wet/damp. I dried some in the dryer without much success. The personnel were hateful when I complained about import fees, more than 10%, said it was the US’ fault. I really tried to like them, but they were nothing like Poetry. I have never had an issue with Poetry. AND I love the clothes. The cashmere is real, not scratchy. The velvets are lovely. The casual tops long lasting. Very satisfied.
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Posted 2 years ago
Beautiful, elegant clothing in natural fabrics and a neutral colour pallette. Timeless, feminine pieces that last. Most of my Poetryfashion pieces are made of linen and/or cotton/ silk and some of the garments have been in my wardrobe for years and are treasured pieces that get better with age.
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Posted 2 years ago
I am 100% certain that the majority of the bad reviews for Poetry, on this board, are for the company called just, "POETRY". This is definitely a case of mistaken identity, as there is another company called "POETRY FASHION", and that is what I am reviewing. If I could give it 100 Stars I would. I started purchasing from them one year ago, and I couldn't be happier with the styles, fit & quality. A good portion of their knitwear is OVERSIZED, so my advice would be to size down on nearly everything if you don't like Oversized clothing. I personally love it, so I stick with my regular size. I am a very big Eileen Fisher fan as well, and I would put this on par with Eileen Fisher, in terms of sizing and quality, with Poetry Fashion, coming in on the lower scale of the price spectrum. I find that Customer Service is superb. The Associates are extremely polite and helpful, (much more than any place I purchase from in the USA), and the items come either next day, or two-day shipping to the US. They are all sent Fedex International Express. The returns are $6.00 per package, (this is around the going rate for US companies, as well. The returns go to Florida, NOT the UK, so your return is received and processed extremely quickly. I am so impressed with everything I have received, (except for a few items), that I would highly recommend everything about this company. The only negative remark I have to make is that they don't buy enough of each item, and things tend to sell out very quickly, and usually are not reordered, so it can be somewhat frustrating, but I guess if you snooze, you lose.....YOU MUST ORDER FROM POETRY FASHION. They are the best!
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Posted 2 years ago
let me start why stating the godawful truth..I am 63 and have gained 20 pounds slowly over the past 10 years. All in my midsection...finding elegant, understated clothing, made from natural fibers is a challenge. Eillen Fischer...love. But I needed a change..got a "Wrap" catalog last year..nd somehow, I was placed on "Poetry" mailing list...on a whim, I ordered a cropped cotton sweater, a linen shell and oh so misty, creamy light blue linen trousers..all size 12...soooo happy with the fit! The Look! the quality! The Natural fabrics and the styling. in a few months time, I will order another outfit..size 10!
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Posted 2 years ago
DO order from Poetry! I’ve ordered three times. Two packages came very quickly, in about four days; one came later, as it was in back order. I love the clothing. It’s beautiful, and nicely designed and made. I had one sweater that didn’t fit well and they refunded my credit card promptly after I sent it back. I understand there where issues with delivery some months ago, but it looks like they have have fixed the problem! Don’t be afraid to order online. Check the size measurements for every item you order; the measurements vary. You will enjoy your new clothing!
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Posted 3 years ago
I have been dealing with Poetry Fashion for a couple of months now, and have purchased 6 tops (mostly in linen). You really have to read the “Finer Points”, AND the product reviews, and/or the measurements. My only complaint is their inconsistent sizing issue. Some pieces run very large, and then others run really small. Not sure why this is, but as long as you read the measurements, you should be ok. I have had no issues with quality - everything I’ve ordered has been beautifully made. I have also not had any issues with shipping - delivery has always been fast to the US. And free returns are fast as well. Customer service has been fantastic! Once when I was on the phone i got disconnected and the agent called me back. Now that’s service.
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Posted 3 years ago
I've just received my first order from Poetry. I had an initial problem with the order going through. My CC company saw them as a new (and suspicious) vendor and rejected the charge. I cleared that up with my CC then contacted Poetry through their Customer Care email address. I received responses all along the way to the work needed on their end to achieve a successful completion of the order. It took about 48 hours. My shipment arrived within about 5 days of placing the order which was amazing given that it takes some big US companies 2 weeks or more to get an order to me. The clothes are not inexpensive but what I received is beautiful and fits well. I would compare them to Eileen Fisher and I think they are better in price, quality and style. I'm really pleased and will be back online today to order a few more things from them for spring and summer.
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Posted 3 years ago
They sell literally the finest clothes - made from the loveliest fabrics with timeless design. Several exchanges or returns I've made were handled without question, and sometimes waving shipping costs. They are wonderful! My idea of quality - and you do get what you pay for - so, most highly recommended.
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Posted 3 years ago
I really don't understand all the bad reviews. I have a jillion linen or hemp tees from them and NEVER have ANY problems ordering. I don't get it. As someone else said, though, read all the details carefully so you'll understand exactly what you're getting.
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Posted 3 years ago
I can not stress this enough. THERE ARE TWO COMPANIES WITH THE SAME NAME!!! There is POETRY aka POETRY FASHION which is affiliated with WRAP LONDON. This company sells elegant understated garments with timeless natural fibers and elegance, mostly in neutral solid color palettes. Here you’ll find the hemp/cotton jersey that some reviewers are referring to. The other Poetry company makes clothing that looks like it’s made for trendy teenagers to be tossed after one season with lots of patterns and synthetic materials. Contact the company (poetryfashion), check out their website, or order a catalogue. Do NOT depend on eBay, Poshmark, or Google to disambiguate the two. It’s so confusing!!!
Poetry Fashion 5 star review on 13th August 2020 Poetry Fashion 5 star review on 13th August 2020
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Posted 3 years ago
I do not recognise some of these reviews at all. I love their cashmere. The cashmere long cardigans are luxurious and look great year after year. I have their hemp and organic cotton long skirts. Absolutely beautiful quality, cool and comfortable. I also have some of their linen and viscose shawl collar shirts. All beautiful clothes that I reach for in my wardrobe over and over.
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Posted 3 years ago
The clothes are well made. They’re basic and yet fashion forward. For me the best thing is I put them away for the Winter and when I take them out to wear in the Spring they still look good and I’m happy to wear them. Unlike cotton tee shirts which don’t hold up at all.
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Posted 3 years ago
In spite of all the bad reviews, on June 2 I placed my first order with Poetry Fashion which was the hemp/cotton jersey tunic in charcoal and it was delivered on June 9--I consider that fast shipping. I am 5'7" 150 lbs and ordered a size 14 or Large. The fit is perfect. Fits nicely at the shoulders and bust with enough ease for my hips. The cut of the neckline is perfect, too, not too snug, not too loose. And the design details take it out of the just-another-knit shirt category. This is a favorite. My only disappointment with Poetry Fashion is that the website offered me a discount if I keyed in the catalog code. I was denied the discount because the code had expired even though this was the most recent catalog I had received from them.
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Posted 3 years ago
I love a lot of their clothes. Yes, you have to be discerning when reading the descriptions, but if you are the clothes are worth every penny. Some styles are very short and boxy or flimsy but if you look at the photos and read the “finer points” that accompanies each item in the catalog you get a pretty good idea. I own 30 items mostly linen or hemp shirts and thick cotton sweaters and love every piece. They were challenged over the holidays with shipping and they have changed that to FedEx only as the USPS and customs was awful. With FedEx I have not had any problems.
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Posted 3 years ago
I love their clothes and have been very happy with they customer service. Their linen T-shirts are practically my uniform, and their trousers are beautiful and well made.
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Posted 3 years ago
I am so sad to read these reviews. I got a catalog in the mail today. Had never heard of Poetry. I want to buy everything! I absolutely love everything about their clothing. I’m waiting though. Just too afraid to order having read the reviews. 😢
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Posted 4 years ago
I had a very large order ready to call in but read how difficult it was to return merchandise and just gave up. Sad as they really show very sophisticated clothing.
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Posted 4 years ago
Poetry Fashion is rated 2.7 based on 103 reviews