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PoolSpot Reviews

4.9 Rating 277 Reviews

98 %

of reviewers recommend PoolSpot

Company Reviews

Product Reviews

4.9

Based on 277 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

731240258

Email:

info@poolspot.com.au

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using PoolSpot for my pool maintenance for the past two years and I must say, it's been an absolute pleasure. The staff is super friendly, knowledgeable, and always provide consistent service without any pressure to buy extras. They've never let me down and I would highly recommend them to anyone looking for a trustworthy local business. They truly deserve five stars for their exceptional work!”

Posted 9 months ago

“Prompt and efficient service with good advice”

Posted 10 months ago

“I had a problem with a leaking Mobile portable valve on top of a 25 year old filter. Poolspot provided advice and quotes for both replacing the valve and replacing the whole filter unit. I decided that replacing the whole unit was the best way to go and Poolspot's price - with three options for the new filter - was significantly better than the other quotes I received. Matt and Sam were both great to deal with in the shop, and Nick and Peter handled the install very efficiently. Highly recommended.”

Posted 11 months ago

“Always great to deal with”

Posted 11 months ago

“New pump was not at the store to pick up when I went there as arranged - staff were very apologetic and arranged for Matt (who had been held up) to personally drop it off at my home - how’s that for customer service above and beyond!!”

Posted 1 year ago

“Great service, thankyou for your support!”

Posted 1 year ago

“Super helpful, very highly recommended *****”

Posted 1 year ago

“Very friendly knowledgeable and attentive.”

Posted 1 year ago

“First time to use the business as I was looking for a pool cleaner. Polite and knowledgeable staff. Happy to make this my new pool shop.”

Posted 1 year ago

“Great job Matt - can’t thank you enough- fixed our chlorinator - great fast service A +++++++ thank you”

Posted 1 year ago

“I purchased a new Zodiac TX30 Robotic Cleaner online from Poolspot. It broke 4 months later and two months on I am still waiting to get someone to fix it. No one seems to know what is going on. My pool is now a filthy mess and I still cant get any service on the broken cleaner. Very disappointing”

(Online Store) - Posted 1 year ago

Hi Susan, We sent you a lengthy email on the 13th of June detailing some steps to check on the unit. Once it was clear that there was something wrong with the unit we logged the issue with the manufacturer as they were in the best position to help you. We told you this at the time. Your claim that "no one seems to know what is going on" is simply unfounded. Unfortunately, there were some delays as there is a worldwide shortage of some components required to manufacture the motors. We're sorry if this was not communicated to you by us or the manufacturer. A local warranty agent was assigned to look at your unit and you received a brand new unit around the 9th of August due to the delay in getting parts, which I think is a pretty good outcome. When you first reported the issue on the 13th of June to when you received a new unit on approx 9th of August was longer than it should've taken, but it's less than the two months that you claim. Unfortunately, we don't get updates once we log the issue with the manufacturer. If you had contacted us we could have followed it up for you.

Posted 1 year ago

“Professional, efficient and good value for money. I am very happy with their services.”

Posted 1 year ago

“More than happy”

Posted 1 year ago

“Great service and communication to enable optimum outcomes. Thank you.”

Posted 1 year ago

“5 Star. They did what they say would do.”

Posted 2 years ago

“Excellent reliable service”

Posted 2 years ago

“Brilliant service we couldn't be more happy. It is so refreshing to work with a pool shop that are honest and transparent about the services they are recommending. Going with Poolspot at Camp Hill saved us money and stress when our mineral chlorinator needed replacing.”

Posted 2 years ago

“Fantastic service. These guys go above and beyond. Nothing is too hard and their pricing is unbeatable. So much better than their competitors for product knowledge, guidance, support and value.”

Posted 2 years ago

“Excellent support thanks Matt”

Posted 2 years ago

“Ross and his team assisted with supply and installation of a Madimack heater. They were knowledgeable, professional, honest and reliable, making excellent recommendations and carrying out the installation flawlessly. There was also great follow up after installation to ensure the heater was working properly”

Posted 2 years ago

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PoolSpot is rated 4.9 based on 277 reviews