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Pop In A Box Reviews

1.1 Rating 183 Reviews

3 %

of reviewers recommend Pop In A Box

Company Reviews

1.1

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Pop In A Box 1 star review on 11th January 2023

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

Pop In A Box 1 star review on 19th October 2022

37

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service. Done a pre order in November, cancelled last month as still not received even though the items are in the shops. They have my money as paid through pay pal and money went from my bank account to PayPal but they are trying to say they don’t have my money and they don’t take the money until dispatch time. Lot or rubbish. Thieves that’s all,they are. Will never buy from them again”

Posted 2 years ago

“Waste of time ordering from them. I pre-ordered an item two weeks ago, it is now showing as out of stock on their website. How can something be out of stock suddenly if you had nothing to sell in the first place? Like many people have said here, I should have read the reviews prior to placing an order. Awful, awful company. I have also noticed they love to reply to the (very, very few) good reviews on review websites, but ignore the bad ones (which is about 90%)! Guess ignorance is bliss. I hope this review saves at least one person from ordering from this embarrassment of a company.”

Posted 3 years ago

“Horrific customer service. DO NOT BUY FROM!! I had spent a lot of money purchasing a good many funko pops and a year and a half later the order is not complete. Pre-ordered pops will not come through. I had a pop cancelled and when I contacted them about a refund, they kept pushing it off, basically fobbing me off. Still not received may I add. They have a ‘no payment taken until dispatch policy’ which is absolute nonsense as I was charged in full and had to provide bank statements to prove. Wish I read the reviews, truly a scam.”

Posted 1 year ago

“To whom it may concern, my husband just placed an order from you guy over $100 worth of Funko pops and only 1 came in good shape. You guys don’t have any way of contact your company with concerns after spending a ton of money. After much research I see that you guys DO NOT HAVE A GOOD REPUTATION on you shipping and many many customers have reported you guys to the BBB as so will I. Plus give you a REALLY BAD REVIEW. Why be in the Funko Pop business with you have can careless about your boxes integrity? I will be contacting whoever I need to u til we get a FULL REFUND. Everyone I’ve asked about “Pop in a Broken Box” has told me they same thing about what a horrible experience. You guys literally put ONE Piece of packing paper which comes to show how much you guys care about the integrity of your product. This is NOT USPS TO BLAME.”

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Pop In A Box 1 star review on 11th May 2022

Posted 1 year ago

“Made an order last february that included a Venom with date of release 4 april. Never get it. They changed to 5 may and now it says out of stock. They even joke saying that I can buy elsewhere when I already paid them 2 months ago. This was supposed to be a birthday gift and I have a child asking me everyday for his Venom. This company doesn't know how to manage expectations and are selling stuff they don't have. I will never buy from it again and I will try to contact some authorities about this scam!”

Posted 1 year ago

“JUST DO NOT USE”

Posted 2 years ago

“Ordered a pop in October 2020. It’s July 2021, and I have not received it. I recently moved, and now they’re telling me I can’t change the delivery address even though nothing has been sent yet. I waited 9 months for this pop and will never get it because they lied about having this product. It’s ridiculous. Don’t ever order from this website.”

Posted 2 years ago

“I ordered 2 funko pops on 24th March for my son's birthday on 7th April. Both said they were in stock and as it's a UK site I presumed they'd arrive in plenty of time for his birthday. One arrived fairly quickly but the other one is being shipped from America! There was no mention on the website that it needed to be shipped from America and it'd be delayed. I contacted Pop In A Box via messenger and had very robotic responses from the advisors. They were very disinterested. Eventually they offered a £5 refund but then it turned out they'd applied it as a store credit!! Safe to say I won't be using them again!! Poor customer service!!!”

Posted 3 years ago

“They are an overall bad experience! Customer service is just horrible and I’m not gonna recommend this site ever. Waiting on my orders that have zero status update info available. I’m not even sure they will send my products. I’m waiting a bit but my next move is contacting my credit card company to label them as fraud! They just are not professional! Beware and stay away”

Posted 3 years ago

“Customer services is non existant you order from apparently UK but they post from usa so therfore think they can ignore UK distance selling laws they can't the items were purchased from a. UK website therfore UK laws apply do not order from this company at all they rip you off don't care about you as a customer and think they above the law avoid at all costs you have been warned”

Posted 3 years ago

“Awful service we have dealt with matt,Keri, Stacey, Tracey and Karen And have been no help just sent us around in circles and what looks to be just copying and pasting the same thing. We ordered 20 pops all which was in stock 4 arrived late which was fine, 2 badly damaged. No sign of the other 15 not been dispatched. Said we would like to cancel the order and have just been constantly messed about. I guess there waiting for the us dispatch so it ain’t there problem untill I send it back. Awful company, awful staff I highly recommend staying as far away as you can from pop in a box you will be Disappointed at every point of purchasing something from them. They don’t deserve any rating at all. Have reported to trading standards. Also never in my life have I reported or left bad feedback I have set up account on this occasion just for this company I’m that disappointed.”

Posted 3 years ago

“‪DO NOT order from @PopInABox ‬ ‪Tried to order a fortnite advent calendar on Nov 6th 2019 obviously for Xmas, the order was never processed as they were out of stock. Fair enough . I did not subscribe to any products and my card details should not have been saved in their system however , Turns out The company saved my card details and processed the order Jan 31st 2020 ! Took the money from my account with no explanation or communication ! Privacy policy people !!! You can’t use my card details to process an order months later , that’s FRAUD! After using the cringey live messenger app for a few days of confused back and forth, it turns out the item is now back in stock ! Hooray Xmas in February. ‬ So they decided to process and order on my behalf, an ADVENT CALENDAR on jan 31st ! I still haven’t actually received an advent calendar or received any confirmation an order has been placed on my behalf. I’ll be sure to return it . Hopefully their returns policy is as quick as their sneaky save your details policy . 👏🏻”

Posted 4 years ago

“AVOID AT ALL COSTS AVOID AT ALL COSTS - Use a third party. Ordered 4 Pops, 3 delivered, no note of anything missing, no acknowledgement of anything, spoke to Dan a customer service adviser, who said that is standard, we didn't have it in stock so it will be longer. Still charged me for 3 to 5 day delivery despite it now saying it will be unto 20 days til i receive my order and if i haven't, contact them again!!!! JOKE! My order on their website says complete, the delivery note says complete yet i have one item missing and am out of pocket but all i get told is THIS HAPPENS ALL THE TIME!!!!! WE ARE AWARE!!! So, you've taken my order and money, knowing full well you con not provide what i have ordered. I wont be using POP again and strongly advise against anyone else using them, just got through a third party vendor, i usually do and have never had any issues. I can understand things get delayed but at no point has anyone let me know, updated my order, emailed me or anything, they just delivered short and say nothing.”

Posted 4 years ago

“I ordered from PIAB in April and the date keeps getting pushed back. I have asked to cancel this order and have been advised by customer services I am unable to cancel. They don't have the stock to fulfil the order and no money has been taken it could easily be cancelled but customer services are being difficult. I have been round in circles with customer services, they have offered me a free of charge returns label as a good will gesture!! It's a joke. Why they can't cancel an order they cannot fulfil is beyond me. Customer services and automated emails are not useful and you end up going round in circles with them.”

Posted 4 years ago

“Absolutely awful company! The biggest joke and scam of an online order I have ever experienced. Ordered an item in March and we are still, still communicating with zombie sprite replies now. The order has forced myself and my children to really think about buying from independent websites not linked to Amazon or eBay. My children have hated coming home to their repeated non parcel delivery thanks to tgis terrible retail experience AVOID!”

Posted 4 years ago

“Truly the most incompetent customer service team ever. Most likely a ploy to refuse refunds. I have and order from OVER 2 YEARS AGO, still uncompleted. I have tried to cancel this and get a refund. When you message the customer service team it’s like they ignore all previous messages to stop progress. They also insist they do not take payment until dispatch which is utter lies, do have bank statements ready because they will do anything to refuse refund. Finally got them to process a refund which supposedly would take 3-5 days and shocker, didn’t happen so I asked for an update and they act like this never existed. DO NOT ORDER FROM THESE SCAMMERS. THEY TAKE YOUR MONEY AND GIVE YOU NOTHING AND ARE RELUCTANT TO REFUND YOU.”

Posted 1 year ago

“Would give negative if I could. Pre ordered the Blink-182 30th anniversary collection in August 2022, and they still haven’t arrived in January 2023. They’re “out of stock” on their website despite the fact I pre ordered them, others were able to buy them yet I received nothing.”

Pop In A Box 1 star review on 11th January 2023

Posted 1 year ago

“I placed a Pre-order for a certain Funko Pop back in July, but I discovered that other sites were selling it in November, the month it should have been shipped to me. Today I queried my order & first was told I would have it shipped to me "When it comes back in stock, at the end of the month", so I asked 'Why was it not sent out when it came in stock straight away?', to then quickly receive an email from them telling me "they had CANCELLED my order, as it was out of stock & would NOT be getting it back in". To say I'm furious is an understatement, as this was pre-ordered to be a surprise for an avid collector, who I know wanted this for her collection. I was offered a discount in future "in stock" items, but I won't be going back. I have now been left having to track down this particular Funko Pop, which I know I will have to pay well above the retail price. Oh' & to top things off I have to wait 3-5 days to get my money back, when they got it off me straight away.....why? So take my advice & DO NOT think about trusting Pop in a Box with your orders, as you might be left waiting months, just to be let down like me!”

Posted 1 year ago

“I would leave 0 stars if possible. I placed an order on 10-22 and have been fighting with these people since then . No package and no refund. Keep sending me emails saying they are taking care of problems and they have done absolutely nothing.”

Posted 1 year ago

“Me and My bf are pop collectors and we found this website and thought wow this will be great. Ordered the first time , got my pop no problem. After that everything went to downhill. I ordered 3 separate times trying to give them the benefit of the doubt but no! They are horrible! The delivery is always an issue, customer service is an issue , refunds are an issue. Everything about this site is garbage. I left reviews anywhere I can find to this website. DO NOT BUY FROM HERE”

Posted 1 year ago

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Pop In A Box is rated 1.1 based on 183 reviews