Porcelanosa Reviews

Name: Porcelanosa
Rating: 2.76

2.8 Rating 21 Reviews

43 %

of reviewers recommend Porcelanosa

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2.8

Based on 21 reviews


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Delivery Methods	Courier
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an absolutely disgraceful organisation Spent over 4K on tiles at their Watford branch the sales guy was great, we were charged £60 delivery for the tiles for them to be dumped on the pavement outside of my property by DHL, another joke organisation. We were promised a refund and a box of broken tiles replaced reported to Porcelanosa immediately their customer services way of dealing with this complaint is to just ignore it and hope it just goes away, I have been refused request by email for someone more senior to look in to our case, the office manager has just stopped any communication, this company is a total joke spend your money elsewhere with somewhere that cares about their customers because these jokers don’t”

Helpful Report

Posted 4 years ago

“I purchased wall, floor tiles and a full shower with a Krion shower tray from Porcelanosa in Paramus, together with the recommended adhesives etc for the install. We were told that Krion was a wonder material, extremely tough and hardwearing, among other, more cosmetic values. Our contractor installed everything according to the manufacturer's instructions and once he had finished we were delighted with the outcome. Our bathroom is less than 4 years old and the shower tray just cracked for no reason while my husband (who weighs 150lbs!) was enjoying his morning shower. We are devastated at the knowledge that the tray cannot be removed without having to replace the wall and floor tiles - the cost is going to be significant. Not to mention the upheaval. Given that this is such a high end material, and Porcelanosa pride themselves on standing by their products, I called them in the hope that, although the warranty has expired, they would recognize that the tray cracked due to a fault in what could only be the Krion material itself. (Krion is a Porcelanosa product.) After all, they emphasize how strong this product is during the sales process and on their website. They did not. They did not take any responsibility at all, informing me that the tray is not repairable, in spite of their website claim: "it is hard-wearing, highly resistant and easy to repair". They did offer to sell me another tray at a discounted price. When I told them I was hoping gor more accountability, the salesperson told me he would get his manager to call me. I'm still waiting for that call... So, I find myself in a situation where I have paid $30,000 (including install) for a beautiful new Porcelanosa bathroom, wondering how on earth, 4 years later, I am going to be able to afford to replace it all. I am so very disappointed with Porcelanosa. I have recommended them to many of my Staging and Design clients friends and family. I shall not do so in the future.”

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Posted 1 year ago

“Porcelanosa delivery lorry damaged my parked vehicle while making a delivery to one of my neighbours. This was witnessed by several neighbours and they chased after the driver but he fled the scene. Thankfully there was video footage and eye witnesses. I contacted Porcelanosa but they refused to take responsibility. I was forced to involve the police. I believe that businesses need integrity to survive. Caveat emptor regarding Porcelanosa.”

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Posted 1 year ago

“My consultant ordered way too much tile for the walls and floors, so I am stuck with unopened and unused tile that I do not need. The store would not reimburse me. The consultant was provided with the dimensions of the bathroom and a sketch of the bathroom; and was way off on the needed materials. Makes me believe that it is a scam to have customers order too much and then with the no refunds and no exchanges on those items, the customer is stuck with a but of extra materials.”

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Posted 1 year ago

“I've Been doing business with Porcelanosa for some years now never had a problem until recently. I was scheduled to pick up a order from the Ramsey warehouse to find out I wasn't on file to pick up my order. After speaking to Mrs.Fiorella I was told they couldn't pull my order because they needed 48 hours. I explained I had a schedule to keep and my order was only 5 boxes she laughed and said nothing she can do. Immediately I called my sales rep and she stated would have the order delivered. Its a week later still waiting. Today is April 26, 3 weeks still no call back or delivery. Tomorrow I will cancel the order and find another source. Today is May 2 and still no call back from this company so i had to call my card company and dispute the charge. Please look elsewhere”

Helpful Report

Posted 1 year ago

“Placed an order with Porcelanosa East Brunswick NJ for renovations for 3 bathrooms, $24,000 worth of merchandise. The salesman sold us a shower door that my contractor was not comfortable ordering it because the tiles were not yet installed. He said it was a standard size and that it would fit. Once the tiles were installed, the door was too big. Now they want to charge me a %50 restocking fee because it's a special order. I have not received the door and I started a dispute for the charge of the door with the credit card company and they responded giving them proof of delivery and the proof they sent was for a different door that was also purchased. After spending so much money with them, their customer service is non existing. Now I have to open a new dispute.”

Helpful Report

Posted 1 year ago

“The question is what went right! I took measurements in from my builder which were correct and when the quote came were also correct, upon placing the order this is where it went terribly wrong , the order lost 5square meters of tiles , by the time they arrived the tiles I needed were sold out , I was promised money back along with return of delivery costs . I’m still waiting, my builders had to travel to Bristol from Cardiff to pick up tiles which were the wrong colour and they couldn’t change them as they had run out of the ones I asked for . My bathroom has stressed me beyond which I could imagine , when I rang and spoke to the manager I could not believe the attitude that she was giving me . I have been in sales for nearly 40 years and have never experienced anything like this and if my clients were treated like this I would be ashamed . I have had no contact after all this and this is just a small version of what was encountered by the Cardiff branch - I would never recommend this store to anyone”

Helpful Report

Posted 1 year ago

“Total joke, Watford staff treating costumers like dirt ,never calling back when asked and so on !!! Will never buy from porelanosa again”

Helpful Report

Posted 2 years ago

“Merci Monsieur De prendre en compte ma demande Depuis des mois je rencontre des pbs avec vos services à paris ( Paris Rue du Bac ) Suite à une commande de 2 salles se bain complètes, j’ai du supporter 4 mois de retard sans aucun support commercial, suivi de pbs d’article livres non conformes ( carrelage) puis de pbs de bondes de lavabos défectueuses Après les mois de discussions et échanges toujours non conformes, j’ai décidé de demander une reprise et un remboursement Voila 3 mois que la modique somme d’une cinquantaine d’euros m’est encore due et que je ai toujours pas le remboursement ni d’information du service clients J’envoie tous les jours 3/4 messages à l’ensemble des équipes mais jamais une réponse … quelle mépris pour le client … Pas la peine de faire autant de pub si vous n’êtes même pas capable d’effectuer le minimum du service client … Soyez assuré que je ne lâcherai pas le dossier … j’ai l’intention de continuer à publier des messages négatifs sur Instagram et à envoyer des mails et texto aux équipes y compris monsieur Lassala ( soit disant directeur commercial) … J’ai beaucoup de persévérance même pour cette somme car j’en fais maintenant une affaire de principe Sachez que je ferai tout mon possible pour dénigrer votre maison qui n’a plus aucun respect pour ses clients Ps : jai 2 maisons équipes de salles de bain porcelanosa … Muriel wormser 06-13027117”

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Posted 1 year ago

“We used Josh in the NYC store and he was fabulous to work with. He got backed to us quickly, was knowledgeable and very professional. Will definitely use him for future projects”

Helpful Report

Posted 9 months ago

“Porcelanosa, Design District, Miami Thank you Gabriela Piñango and Araceli Molina! After buying our new home, we visited many ceramic stores without finding the help we needed to choose the tiles we had in mind for each space. When we thought it was impossible, we came to Porcelanosa, located in the Miami Design District. Gabriela and Araceli immediately made us feel that we were finally in the right place. With all her patience and extensive knowledge of the high-quality product they offer, Araceli gave us the best advice. She suggested combinations as warm and elegant as we wanted. In addition, she allowed us to take all the time we needed to consider our options and that they were to our total satisfaction. For that, we toured the showroom spaces together. Araceli displayed some decorative samples on a table to visually recreate what until now was only in our imagination. Therefore we could make OUR IDEAL HOME come true. Additionally, the shipping service was excellent, especially considering the delays due to the pandemic. Thanks again to both of you. Especially to Araceli Molina for helping us, with her professionalism and experience, to make what we had in mind come true. Mayela de Sanchez”

Helpful Report

Posted 2 years ago

“The heavy curly haired lady wouldn’t help my wife. We just added a Malibu house to our list.”

Helpful Report

Posted 4 years ago

Porcelanosa is rated 2.8 based on 21 reviews