“I have just received an order from this company, one of a great many over the years, and we have always respected them until now!
They had a flash sale commence on Friday morning, the 24th. January 2020 but my wife was not notified of this until 12.05 by Email on that day. . However, I had been notified the day before (Stating that the sale started Friday). My wife held back from ordering on Thursday, the 23rd. So that we could purchase our items at the sale price. She then ordered on the Friday morning, as per the email received by me, but they have failed to honour the sale discount, saying that the sale didn’t start until 11.00am!
We shopped with this company in the early days, when they had respect for their customers, but now, they have joined the ranks of other companies, who are only concerned for themselves and not customers. This company has now become obnoxious in their dealings with purchasers, and now cannot be recommended. They are looking after themselves at the expense of customers.”
“My solar fairy water feature was £68.99 from Power bee and was deliverd within 3 working days but when opened it had a piece broken off at the base of the fairy which did not happen in transit as there was no piece inside the box so looks like power bee do not check the products before sending out .
the annoying thing is that they did not reply to my e mail to the admin team or there support team they also do not allow a voice mail on there phone contact and even when I put a note with the returned item they still never contacted with an apology , they did send me an e mail that just said credit memo.... please think twice before purchasing from power bee.... no good with communication or checking goods before they leave the farm so you may get a faulty product but hey if you are one of the lucky ones you may not”
“To anyone thinking of purchasing ANYTHING from this crowd...do not. I've had a terrible experience with them. I have given 1 star because there isn't an option to leave a minus. (You have been warned)”
“2 packs or Martini stake lights. Of the 8 purchased, 7 failed within a year of buying. Referred problem to PowerBee by email - no response, nor to phone calls.
Avoid these people.”
“I bought a twin pond oxygenator which was faulty, my phone call was directed to email only. Three emails have been sent, non have been replied to or have the decently to acknowledge receipt and I’am out of pocket with now redress. Not to be trusted !”
“Do not purchase unless you are 100 percent sure that what you are buying you are to keep! I ordered a solar lantern which most of it was in a plastic that could not be used again once opened but i packaged it up in my own plastic which may i say was better than it arrived. I returned as i found to be £25 cheaper on another site , i expected to pay carriage for the return but not a additional £5 which i am assuming they charging for packaging won't use this company again or recommend!”
“Very upset with this company's attitude and lack of transparency. Do not buy from this company unless you are a 100% sure you will not return anything for a refund. I ordered items that i didn't think were value for money when I saw them. I send an email asking for the procedure to return. I received very unhelpful email just referring me to the Terms & Conditions. The Terms are not transparent and very unclear. The company deduct their costs from your refund. Problem is they will not give you any clue how much they will deduct until they have the goods and inspected them. Even when I asked how mush they would deduct from my refund if they were happy the items are 100% condition as sent out. This left me very uneasy as they could basically take what they want from your refund. They couldn't even offer me any reassurances once I explained my concerns. This has left me NO choice but to travel 2 hours to return the goods. I found their customer service skills non existent and was left surprised that they can operate with unclear Terms which are not clear,misleading and dishonest.”
