Power Tools Direct Reviews

4.6 Rating 12,726 Reviews
95 %
of reviewers recommend Power Tools Direct
4.6
Based on 12,726 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
Power Tools Direct 5 star review on 27th October 2023
Gary
Power Tools Direct 5 star review on 15th August 2023
Power Tools Direct
Power Tools Direct 5 star review on 7th June 2023
Power Tools Direct
35
Anonymous
Anonymous  // 01/01/2019
The only thing I can say is it came on time, not very well made did not fit together very well and the 300W motor is as powerful as a !!!!!!!!!!! It works as good as a motor of about 150W, the blower is good!!! I have been trying to collect the leaves up today (Tue 5th March 2024) it did but I had to keep going over the same ground a few times to get them up. But this is defiantly a case of what you pay is what you get (cheap and nasty)
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Posted 3 weeks ago
I've got to be honest, after reading some of the very negative reviews, I was hesitant on placing an order with Power Tools Direct. However, my selected item was in stock, at a good price, with a supposedly prompt delivery and I was offered a discount voucher. I ended up paying for Express Delivery ( as you need to spend £250 ex vat to qualify for Free delivery) and I am pleased to report that the item arrived at 09:30 the following morning! I did have to contact Customer Services with a query/problem and received a prompt, polite, helpful, constructive and positive reply. I am very pleased with my purchase and from my personal point of view, I have absolutely no hesitation in recommending Power tools Direct!
Power Tools Direct 5 star review on 5th March 2024
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Posted 3 weeks ago
Sales disappointing , no contact by phone Email only Customer service dept very good to react Promptly especially Andrew Would use again
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Posted 3 weeks ago
Website was straightforward to use for ordering, price very competitive and delivery charges were reasonable, ie even with delivery added the total cost was still below competition. All in all, excellent value and service. I'll watch the website for future relevant purchases.
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Posted 3 weeks ago
Great service
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Posted 3 weeks ago
Left back in stock notification. Powertools duly notified be when back. Ordered items and they arrived very quickly. Thanks.
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Posted 3 weeks ago
Good price for a well known product, but certainly not express delivery 1 week from order to delivery isnt express service. Save your money not worth it.
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Posted 3 weeks ago
Ordered my items on Saturday and charged for express delivery quoted as 2-3 working days. Tried to phone numerous times following Friday when items still hadn’t been received but unable to get anyone to answer the phone. Emailed Friday 10.00am asking for update and received a reply at 12:00 saying item shipped with Royal Mail with tracking number. Tried to track parcel but Royal Mail not responding to tracking number. Emailed again at 1.00pm asking for information but this time no response. Item eventually showed on Royal Mail tracking on Saturday as received from sender after 5.00pm Friday night. Received Saturday. Email from PTD on Monday saying item delivered. Very frustrating company to deal with obviously had not done anything about my order until I chased it. Will go elsewhere in future due to being unable to speak on phone and lack of honest communication.
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Posted 3 weeks ago
Goods were supplied at a reasonable cost and on time.
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Posted 3 weeks ago
Not received my order….terrible service…will not recommend…what’s happened
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Posted 3 weeks ago
Paid extra for speedy delivery but still took normal time and it said with courier and it came with royal mail but product was fine .
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Posted 3 weeks ago
Excellent service, easy to use website
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Posted 3 weeks ago
Great prices and quick delivery. Will use again.
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Posted 3 weeks ago
Good competitive prices and good service, recommended website for shopping.
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Posted 3 weeks ago
All good hassle free.
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Posted 3 weeks ago
I ordered power washer in Monday and here by Friday to the very far north of Scotland. Delivery company first class in keeping me informed. No faults what so ever. Machine up and running.
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Posted 3 weeks ago
The worst company I’ve ever used professionally. Non existent customer service( email only) The lady I was dealing with was particularly poor, didn’t understand simple words and questions. Took £500 from my account for an agreed product that was in stock. It was only part delivered 2weeks late with no justification. The remaining part of the order was never going to be stocked as I called the manufacturer that expressed concern about there dishonesty! I therefore cancelled the order and arranged a collection. I waited over 4 weeks after they received the item to get my refund. Which was short! Tried to resolve and clarify over email but the incompetence is unbelievable. Avoid this company if you wish to be treated within the parameters of consumer law!!!!
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Posted 3 weeks ago
Great price and great service
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Posted 4 weeks ago
great price and very fast delivery -will be using you again
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Posted 4 weeks ago
loppers arrived quickly
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Posted 4 weeks ago
Power Tools Direct is rated 4.6 based on 12,726 reviews