“STAY AWAY FROM THIS COMPANY!
Absolute bunch of thieving idiots, just like their friends at Sunny Communications who shut down.
I was duped into getting a contract from sunny communications, as they pretended to be my old phone contract provider. Recently, all my details got shared with Prestige and a man called NICK rang me 18 months into my contract to say he’ll be discounting my contract, NOT making it clear that I’ll be signing on for another 36 months!
Surprisingly, he’s stopped answering my calls now. Apparently, I verbally agreed over the phone that I would like to be on another contract for 36 months and there’s no cooling off period.
Awful service and they’re just looking to target vulnerable people and steal their money.
Also, I’m currently writing a complaint to the financial ombudsman and OFCOM.”
“I was rushed into making this contract, so now I want out & not happy about them in the way they dealt with myself. I was under the impression they were local when they phoned me but found out there not. lots of little things didnt add up so I want out before it goes live.”
“STAY AWAY FROM THIS COMPANY Received a cold call just before Christmas saying from ee which is my provider and could review my contracts. Offered decent deal but when signing contract agent didn’t give me time to read tick here tick here and wasn’t til the end it was 36 months instead of 18 been told and from prestige telecom nothing at all to do with ee now have a contract with o2. Tried to cancel told cannot cancel as business to business no cooling off period. I cannot see how these people below can give this company a good review as these are fraudsters LOOK ON Money Saving Expert WEBSITE AND YOU WILL SEE CUSTOMERS LIKE ME WHIM HAVE BEEN CAUGHT SHORT. Ignorant sales ie Daniel Kieran Barry to name a few. STILL WAITING 1 week in for the transcript of the call which they said it was a 36 month contract still not appeared BUT WAS DEFINITELY A 18 month contract. MY BROTHER RECEIVED A CALL YESTERDAY FROM THESE AND HE DOES NOT HAVE AN EE ACCOUNT SO PUT TGE PHONE DOWN. *******STAY AWAY FOR YOUR OWN SAKE AND PASS TO AS MANY PEOPLE AS YOU CAN. THESE PEOPLE CANNOT GET AWAY WITH THIS*********”
“Factual reviews contain details of what has actually happened eg cold called, called me on a local number, charged me £163 per month, made out to be my phone provider O2, etc.
Made up reviews use terms such as helpful, professional, courteous, very happy. And usually avoid any detail.
I will leave it up to you, the reader, to judge which reviews you think are true. But let me make my position clear, this company are 'crooks'. Their actions may just border on the legal, but they prey on the weak and vulnerable. A class action would be appropriate here if enough people could get together.”
“I feel trapped. I got a call thinking I was talking to my company EE. They asked if I was happy with the service EE. I don't remember at any point them saying who they were... I assumed I was talking to EE. They offered me a better deal and I'm a small business and it would be cheaper. I went with it at speed there end. I changed my mind to find I'm tied in or I have to pay extortionate money to get out as it's a business contract. So I'm stuck. I've taken legal advice.... They are fast, convincing and since signing the contract I had no responce to emails.
I feel sick to my stomach.”
“This company is terrible, the worst ever. How they are in business is beyond me, they are ruthless sharks that now own the right to my business telephone number,
The didn’t even explain how I was issuing them the right to have my telephone number, they did it slyly by getting me text a number to give them a code, in which I later found out the PAC code is giving them the right to your mobile number ! 😡
They lied in the beginning with the contract, I had to pay the get out fee with my old contract, in which they had said they would take care of?????😡
Didn’t receive the SIM card in time so got disconnected from my old contract lost a days work because of this.
They setup the payment account with Plan in the wrong name, I wasn’t able to even pay or talk about the account with Plan, because apparently I wasn’t the account holder ? 🤔 but yet my name is on the contract and I set up the contract ? 🤔
Prestige didn’t set up the direct debit with Plan and gave a wrong name in now which I can’t access?
so today they have disconnected me!
I tried to resolve this issue over 4 weeks prior talking to their customer service team in which they said they were sorting out with their management team and promised I would not be cut off!
After the 3rd or 4th conversation 4 weeks later in the the same day I got cut off from the network,
Their lack of the incompetency, has now put my business under more pressure, potential loss of sales, cost me time, amd I need my business number because it’s attached to every account, security OTP and the rest.
This has major implications on my business, this company needs to be taken down😡😡😡😡😡😡🙏🙏🙏🙏🙏🙏🙏”
“AVIOD this company they lie to get you to sign the contract then ignore you they ignored my SARS request my official complaint I have took my case to the ombudsman who has found in my favour I suggest everyone does the same they where given 28 days to implant the ombudsman’s decision which they have failed to do they obviously ignore everyone it has now been over 10 days I am now going to take them to court”
“Shame there isn’t a 0 star, absolutely shambles of a company (if you can call them that) Where do I start.. was called in December who I was told was my supplier EE and told that I could upgrade to a business contract, I thought great. So after almost an hour on the phone, being passed from one person to another, before I knew it I’d signed up to a new contract, with prestige/plan.com - NOT EE, which was £42 a month JUST for a sim 😳 no new phone, which was with 02 - not my supplier, for 3 years?? When it actually sunk in what had happened, I called to cancel but as it was a business to business contract, there was no cooling off period - which I was never told.
Ok, so I don’t have signal at home so rely on WiFi calling to make and receive business calls, which EE provided no problem.
After a week of being fobbed off, it came to my realisation that in fact 02 don’t support WiFi calling on my phone (prestige knew all along which phone I had) I was so upset I’d been sold something that didn’t In fact allow me to run my business. After weeks and weeks of battling and calling, emails etc I finally manage to end my contract. I was out of pocket as I had to pay my early upgrade fee to EE £180 which they’d promised to pay. But I was out of their contract, thank god!!! Anyway I’m back with my previous provider EE now, and I will NEVER EVER take a cold call contract again! Please be aware if you get a call claiming to be your provider, it’s all lies, they are nothing to do with them. This left me so so stressed and upset. I wish I’d read these reviews before, I guess I’m one of the lucky ones to get out of it! They should be shut down, if I ran my business like this, I’d have no customers.”
“I am absolutely disgusted with this company from start to finish. I was lied to on the initial call, was told it was EE, then when o2 was mentioned i said i thought you said ee, who i was with, they said that because they represent other providers, may have got mixed up. I fell for their pressure selling. I was told o2 was better in my area. Then found out, there was no cooling off period. So with terrible non existent signal at home or work, pressure sold and mislead by info that o2 in my area was good, and its terrible, so instantly regretted it. NOW, 6 months in, phone blew after update, and I have had no phone for 3 days now. A BUSINESS WITH NO PHONE! AND NO ANSWER OR URGENCY TO GET A NEW ONE!!!! TERRIBLE! I am seeking legal advice to terminate my contract, and contacting the ombudsman”
“Absolutely do not go with these. I Was made to feel like they where my current provider, witch they are not They rope me in to signing a contract and after that I found myself in a very stressful situation witch I could not get out of due to the no cooling off period. Was not explained that the Apple Watch was not Cellular and I cannot use with out having my phone with me, very pointless. And the customer service after they got you is unbelievable poor. Feel like I’ve just been robbed.”
“After numerous calls staff saying they would get back to me im paying 160 poinds for a phone and and ipad with no upgrade on the ipad stay clear of thid firm they habe told me from march thry would get it sorted clair last one i spoke to and im still paying 16o every month with no resolve and no intention of resolving”
“AVOID AVOID AVOID!
SCAMMERS 100%
I too signed up for 36 month contract and was promised the price would not increase whatsoever for the whole duration...I was also told I would get 2 new phones after 18 months (I had 3 phones on the contract) and got one when I started up.
After 18 months my bill increased so I rang to see what the problem was and was told the offer was only for 18 months! Also was told I would not be getting any new phones unless I signed up for another 36 months!!!
I was completely lied to by the staff and asked for the phone recording of when I signed up (which they had conveniently LOST)!
My bill which was meant to be £54 a month capped for 3 years went up to £60 last month and now to £72!
No extras in these bills,my calls and texts are included and data is capped so cannot go over unless I agree!
I AM SO ANGRY AT THIS COMPANY AND HOPE THAT TRADING STANDARDS SHUT THEM DOWN ASAP
DISHONEST HORRIBLE COMPANY WITH RUDE ARROGANT STAFF!
I don’t know how sales people like that sleep at night and sincerely hope they get what they deserve!
LIARS , CHEATS , LOWEST OF THE LOW!!!!!!”
“Im one that got taken in by this company. My phone is rubbish, screen does funny things all the time. My wifi box does not work I cant get logged in using the passwords and the wrong sim card was sent to me, I have got a sim card adaptor but its still not working. 2 months down the line and still no working wifi which is what I am payng for. I have sent numerous email correspondence so I have it all in writing as phone calls can be misconstrued. NO REPLY TO ANY OF THEM. AVOID THIS COMPANY AT ALL COSTS”
“Prestige cold called me saying they worked with O2 (current provider) and wanted to see if I’d be interested in upgrade.
A 10-minute conversation quickly turned into a 4 hour phone call going back and forth with Prestige, Plan.com and my current provider.
I am totally at fault for being sucked in, but upon learning more about them they refused to cancel my contract and demanded a £330 fee.
Something that has never been a problem for me, my phone, suddenly became an enormous headache.
If this company call you, put the phone down immediately.
You only have to watch their promotional video on their website to see they care more about money and sales than they do about customers.”
“I am currently in dispute with this company about being miss sold. I have so many of the same issues as many other 1 * reviewers. It is a very difficult contract to get out of so think very carefully before you fall for the clever sales techniques. Even my contact at Prestige agreed that they used deceitful sales techniques but they had now been outlawed (really?) and that my tariff was too high - It could be reduced but only if I took out another 3 year contract! (No thanks) Also, I think it highly suspicious that the one star reviews are equally balanced with glowing 5 star reviews and nothing in between. The 5 * reviews, suspiciously mention names of Prestige Personell. Are you allowed to review yourself on here????”
