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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous
Verified Buyer
“Delivery very late not as estimated.”
Helpful Report
Posted 7 years ago
Martin Wainman
Verified Buyer
“Have not received my order yet after waiting over a week and have not had a reply to my email questioning the whereabouts of my order. Have not received any tracker information either.”
Helpful Report
Posted 7 years ago
Simon Ryan
Verified Buyer
“My order was supposed to be delivered between 6th and 8th Dec and didn't arrive. I had to call in to be told my item was out of stock. Nobody had bothered to tell me. Due on again on 19th so hope it arrives before Christmas!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My parcel is yet to be sent, 9 days after ordering, and I have received no information on why it has been so long”
Helpful Report
Posted 7 years ago
Susan Fanariotis
Verified Buyer
“Item still not arrived. Customer service just say it’s been dispatched. No help at all.”
Helpful Report
Posted 7 years ago
Linda Armitage
Verified Buyer
“The item I ordered was delayed. I then received a box with just the invoice in it & no sign of the item I ordered ! Not impressed with this company ! Will have to see what happens when I phone to complain tomorrow”
Helpful Report
Posted 7 years ago
Sandra Barker
Verified Buyer
“I still haven't received my item. Rang today to be told it's been despatched but they have no idea if or when I will receive it as apparently the post office have a back log. Very poor service and communication, will not be ordering from this company again. If they know their delivery method has problems they should swop out to a courier even if it means charging more for delivery. I'm not even convinced the item is in despatch sounds suspiciously like they are off loading blame.”
Helpful Report
Posted 7 years ago
Juber Nayeem
Verified Buyer
“1) In the website it said it will dispatch next day but it didn't 2) I've paid £3.99 for standard delivery which takes 2-3 days but today 12 Dec and I've order 4 dec nearly 10 days still didn't arrived yet 3) waste of money and time wish I didn't ordered”
Helpful Report
Posted 7 years ago
Komal Shah
Verified Buyer
“The worst service ever! I ordered a gift for someone else in time for the estimated delivery which told me it would arrive between 6-8th December! we are now on 12th December and guess what... the gift isn’t here! I will never recommend this website to anyone!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My order still hasn’t arrived yet, as it is three days behind the expected delivery date”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I haven't received my parcel containing my. Xmas presents.im.nit happy at all and will. Never use u again awful”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My order has not arrived. It was supposed to be delivered 4 days ago.”
Helpful Report
Posted 7 years ago
Mayani Weeraman
Verified Buyer
“Only received my parcel today when it was supposed to arrive last week- so missed my secret Santa!”
Helpful Report
Posted 7 years ago
Sandeep Longia
Verified Buyer
“My order has not arrived at the date estimated. Waiting 15 working days means that I will potentially not have this present in time for when it is intended. A truly poor service so far.”
Helpful Report
Posted 7 years ago
Paul Sweeney
Verified Buyer
“9 days between order and delivery. 6 days between dispatch and delivery. Snow used as an excuse, despite it being dispatched 4 days prior to snowfall.”
Helpful Report
Posted 7 years ago
Wendy Aitken
Verified Buyer
“I'm still waiting for my parcels to arrive!! So I can't review other than the week and a half I've waited, these were ordered for children with nothing else to look forward to , won't order from you again”
Helpful Report
Posted 7 years ago
Deborah Hopcroft
Verified Buyer
“Was meant to receive my goods between 6-8th December. They turned up on 11th which was too late for my secret Santa. I refused the delivery and would like a refund.”
Helpful Report
Posted 7 years ago
Jac Edwards
Verified Buyer
“I was told my order would be delivered by 08/12/2017 at the latest, however did not arrive, until today (11/12/2017). As it was a gift to be given on 09/12/2017, this was not possible & the order is redundant. Had I known it could not be delivered as advised I would not have made the order. Upon calling Prezziebox on the afternoon of 08/12, the adviser was unable to confirm when it would be delivered, & was unable to track the item. Realistic delivery estimates & enhanced tracking, would improve the whole experience. Kind regards”
Helpful Report
Posted 7 years ago
David Smuth
Verified Buyer
“My parcel was delivered to the wrong address. Luckily the owner of the house it was delivered to was an honest person and brought it to me.”
Helpful Report
Posted 7 years ago
Ruth Ford
Verified Buyer
“I still haven't received the ladies socks despite they should have arrived on the 8th and it's now the 11th. can you do something g about it please as they are for a Christmas gift.”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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