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Promain UK Limited Reviews

4.8 Rating 2,321 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,321 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
David M
Verified Buyer
“Very impressed. I tested on my workshop floor first before doing the job and would use again for sure.”
Promain UK Limited 5 star review on 20th March 2023 Promain UK Limited 5 star review on 20th March 2023 Promain UK Limited 5 star review on 20th March 2023
Helpful Report
Posted 1 year ago
Amazing project!
Posted 1 year ago
Trevor
Verified Buyer
“Brilliant service thanks”
Helpful Report
Posted 1 day ago
Suzanne
Verified Buyer
“Good advice for the right product and quick service”
Helpful Report
Posted 1 day ago
Shaun W
Verified Buyer
“Really great company to do business from.They stock quality products,customer service is excellent and the postage is rapid with well packaged goods,5* from us at South Swindon Parish Council.”
Helpful Report
Posted 1 day ago
Mark
Verified Buyer
“Good product range, found what I needed. Even though out of stock received a phone to advise andfollow up when there was a shipping delay. Recived product within the timeframe expectations.”
Helpful Report
Posted 6 days ago
Thank you for your excellent 5 star rating Mark! We truly appreciate your feedback. We are thrilled to hear that you were able to find exactly what you needed and were kept informed about the delivery. Our team takes pride in ensuring that in the event any items are out of stock, we provide proactive communication, as we understand how important it is to keep our customers well informed. Once again, thank you for your kind words and for choosing Promain UK Limited. We look forward to serving you again in the future.
Posted 4 days ago
Janet
Verified Buyer
“Very pleased with the Barn Paint and a fast delivery too. Excellent service, thank you. +++AAA+++”
Helpful Report
Posted 1 week ago
Thank you for your great review Janet, we really appreciate it! Good luck with your project :)
Posted 4 days ago
Anonymous
Verified Buyer
“Very disappointed. Was not informed the material was out of stock when ordering. Then we were promised delivery on several different accounts. One member of Promain gave us a guarantee, whereas another member noted that Promain do not offer any guarantee on delivery. Our site project was delayed and as such, costs incurred to try and rectify, as well as damage to reputation on delay of the works. We will be proposing alternative products going forward or advising Clients that they need to order material direct if possible.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to share your feedback regarding your recent experience with Promain UK Limited. We truly appreciate your valuable input, as it helps us identify areas where we can improve our services. We sincerely apologise for the issues you encountered with the out of stock material and the conflicting information about delivery guarantees. Whilst the majority of orders despatched from our warehouse are despatched the same day and delivered the following working day, there are occasions when a product may be temporarily out of stock due to an increase in demand. Should this happen, we do have a highly trained Technical Team who are able to discuss possible alternatives to help minimise any delays to your project. We are sorry if this was not your experience, and we will take the necessary steps to address this within the company. Whilst we also take every possible action to ensure the majority of orders are delivered the next working day, we do rely on the courier, and on occasion there may be a delay due to unforeseen circumstances, however, we understand that communication is key in such instances. It is always our goal to ensure clear and consistent communication with our clients, and we do apologise if we fell short of our usual high standards on this occasion. Once again, we would like to thank you for your feedback, and we hope to have the opportunity to rectify the situation and provide you with a better experience in the future.
Posted 3 days ago
Ian J
Verified Buyer
“Price was good and order handled efficiently, but the courier (APC) was told that had to get a signature on delivery. Since I live rurally that was a problem, and it wasn't until the third attempted delivery that I was able to be in when it arrived. At which point the order was handed over ... without a signature. I'd certainly order from Promain again if it wasn;t for the risk that I have to spend a full day or longer at home to receive the goods.”
Helpful Report
Posted 2 weeks ago
Thank you so much for taking the time to provide us with feedback about your experience with Promain Ian, we truly appreciate it! Customer feedback is invaluable and helps us to ensure that we are always providing the best service possible. I am pleased to hear that your experience with placing your order was a good one, but we do apologise that your delivery experience was not up to our usual standard. We will investigate this issue with the courier company to help us understand what happened, and to see what steps we can take to help ensure that this situation does not arise again. Once again, thank you for your feedback, and we hope to be able to assist you again in the future!
Posted 2 weeks ago
Eric A
Verified Buyer
“Ordered. Came. Excellent”
Helpful Report
Posted 2 weeks ago
Thanks for your review Eric!
Posted 2 weeks ago
Anonymous
Verified Buyer
“Brilliant company to deal with. Very efficient and very helpful. Would deffo recommend !”
Helpful Report
Posted 2 weeks ago
Thank you so much for your kind review! We always appreciate hearing such positive feedback :)
Posted 2 weeks ago
Jonathan
Verified Buyer
“Specialist paints are quite expensive but save money in the long run. Promain have a huge range of specialist paints and their service is excellent. I have used them several times and my order has always arrived promptly and in good condition.”
Helpful Report
Posted 3 weeks ago
Thank you so much for your fantastic 5 star rating Jonathan! We really appreciate your kind words about our specialist paints and service. We couldn't agree more with your statement that specialist paints may seem expensive initially, but ultimately prove to be cost-effective in the long run. Our commitment to providing a wide range of high-quality specialist paints remains unwavering, and we are thrilled to hear that you have found them beneficial. Once again, thank you for your wonderful feedback and for choosing Promain UK Limited. We genuinely value your continued support and look forward to serving you again in the future!
Posted 2 weeks ago
Vasile
Verified Buyer
“Great communication, great services and quick delivery”
Helpful Report
Posted 3 weeks ago
Thanks for your kind review Vasile!
Posted 2 weeks ago
Gareth L
Verified Buyer
“It would be helpful if my order arrived and I was kept informed —poor communication. I am very disappointed and will not use it again.”
Helpful Report
Posted 3 weeks ago
Hi Gareth, Thank you for taking the time to provide us with your feedback regarding your experience with Promain. We really appreciate all feedback, as it helps us to continually improve our services. I have investigated this for you and have been informed that unfortunately there was an issue with the courier, for which we sincerely apologise. As soon as we were made aware of the issue, a replacement was immediately despatched, however, we do understand how important it is to receive updates and timely delivery information, and we apologise for any inconvenience this delay may have caused. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.
Posted 2 weeks ago
Mike
Verified Buyer
“great price & service”
Helpful Report
Posted 1 month ago
Thank you for your review Mike!
Posted 4 weeks ago
Clyde
Verified Buyer
“I've ordered several times from Promain and never been let down. My go to place for paint.”
Helpful Report
Posted 1 month ago
Thank you for your great review Clyde! It's always good to hear from returning customers!
Posted 1 month ago
Elaine
Verified Buyer
“Excellent telephone manner and advice given me, followed by receiving excellent product and prompt delivery.”
Helpful Report
Posted 1 month ago
Thank you for your lovely review Elaine! We always appreciate hearing such good feedback. Good luck with your project and please let us know if we can be of any further assistance.
Posted 1 month ago
Anonymous
Verified Buyer
“Easy to use site, ordered wire roof brush, delivered quickly.”
Helpful Report
Posted 1 month ago
Thank you for your review!
Posted 1 month ago
Tony
Verified Buyer
“Fantastic item and brilliant service.”
Helpful Report
Posted 1 month ago
Thanks for your 5 star review Tony! Good luck with your project and please let us know if we can be of any further assistance.
Posted 1 month ago
Alan W
Verified Buyer
“Great products”
Helpful Report
Posted 2 months ago
Thank you for leaving us a review Alan, we always appreciate hearing positive feedback!
Posted 2 months ago
Anonymous
Verified Buyer
“Brilliant”
Helpful Report
Posted 2 months ago
Thank you for your 5 star rating!
Posted 2 months ago
Sue
Verified Buyer
“Not received order yet as waiting for new stock to arrive but the people at Promain were extremely helpful when I needed it.”
Helpful Report
Posted 2 months ago
Hi Sue, thanks for taking the time to leave us a review, it's always great to hear such positive feedback! We are sorry that your order is taking a little longer than normal, which I understand is to do with manufacturing, but it's good to hear that the Sales team are keeping you updated. If you do have any questions please do not hesitate to contact us.
Posted 1 month ago
Promain UK Limited is rated 4.8 based on 2,321 reviews
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