“I accidently put down the wrong city and state. My product was sent back to them and they kindly resent it to the correct address. Not a lot of companies go out of their way to help other. So grateful!”
Hi Amy,
We sincerely appreciate you taking the time to share this review. We aim to provide excellent service. Our team is trained to go above and beyond for our valued customers.
Thank you very much!
-Proozy Team
“I’ve ordered several items from Proozy and have been very pleased. Only item I have ever returned was handled very professionally and with excellent Customer Service by their Support Team.
Very happy customer!”
“Proozy is fantastic. You have a good selection of items, great prices and very fast shipping (I just received my order today.) I will be buying from you again.”
“At first I thought this was a scam site because I saw Calvin Klein leggings for 15 dollars v. 49. I ordered them and it did take almost 3 weeks to get here and my tracking number didn't work but...my stuff finally did come and I'm in love with both the price and product. The long shipping time is worth it. It's a real site too 😅.”
“Bought 3 pairs of UA joggers. All of them are fake. They all shrunk after 1 wash and the black pair faded.
I have UA joggers that are over 5 years old and have had none of these problems.”
Hello Joe,
I am sorry to hear about your recent negative experience. All of our items are new and 100% authentic. If you are not satisfied with the items then I will be happy to provide you a return label for a full refund. Please contact me directly: bryan@proozy.com so I may further assist you.
“On two separate orders, the items (sweatpants) I purchased were apparently not available and replaced with other items I did not want. A total of 3 pairs of sweatpants were different than what I ordered (2 pairs were correct). Furthermore, all three pairs of the wrong items were not enclosed in plastic sealed wrappings as were the two correct items leading me to wonder if I was receiving brand new pants rather than returns from other purchasers. My attempt to return items using their website online form was useless as there was no way to complete the process. Beware, if you purchase from Proozy, you may get whatever they choose to send (and not what you ordered) and rectifying the problem is a challenge to say the least. I won't use Proozy in the future.”
Hello David,
We are sorry to hear about your recent negative experience. We apologize that the wrong style of pants was sent to you. We have issued a full refund for the order without the need to return the items. Please allow 1-3 business days for the transaction to process. We are here to help you should you have any other questions.
“Customer service does not respond. And watch your sale prices. A hoodie will be 40 bucks. But there is a 50%sale. In 2 weeks that exact same hoodie is 100 bucks. But you are in luck. It’s 80% off. So it’s the same 20 bucks. And a few time you will think you clicked on an item. But what pops up is a very close item in the same brand but different. Once you understand that they lie you can get some good deals if you understand the sale price is the normal price”
“I ordered a golf jacket on Dec. 6th . I received an email saying I would be updated on its delivery on Dec. 8th. Sunday Dec 12th I emailed Proozy asking where my golf jacket was , I received an email back saying they were closed on Sundays and someone would get back to me . By Wed. the 15th when nobody contacted me I tried calling the customer service phone number and the automated system said that all their agents were busy and they would call me back. nobody called back . I tried calling the next day and got the same message , again nobody called me back.”
Hello Shawn,
Thank you for leaving a review. We are sorry to hear your experience has been negative. We aim to get back to our customers in a timely manner however our response time has been affected due to a high volume of tickets during the holiday season. We do show that your order was received shortly after and within the shipping time frame. Please let us know if you have any other questions or concerns.
“Sent wrong size shirt that was 20 dollars plus shipping. They sent me a return label so I returned it and they sent me 13 dollars back. Emailed multiple times to correct with no help at all. Shorted me 16 dollars. Be real careful on returns.”
Hello Todd,
We are sorry to hear about your negative experience. According to our records, only half of the order had been sent back. We have corrected the refund amount to reflect half of the order. You have received a confirmation for it. If there is anything else we may do to assist you, please contact support@proozy.com
Thank you!
“Changed the quantity of my order. When I tried to contact them to modify or cancel the order (trying to save on shipping and it got expensive with the order change). When the order did arrive (the website says that it hasn't shipped yet) it was the wrong size. I sent in another inquiry and I still have not heard back from Proozy yet on either of my emails to their support. Extremely disappointed. Hopefully I can get the correct size from them.”
“Warning. Their return policy is short
Their return policy is only 30 days . Bought a $60 spider jacket for my brother and I didn’t get to see him till a few weeks after and it is too small.. definitely not accurate size fit ,. They refused to return, exchange or give me credit .. think during a pandemic they should revisit their return policy to Be more customer service friendly. Will not use again And will warn friends.”
Hello Liz,
Thank you for your feedback. We currently have a holiday return policy that allows returns within 60 days once the package has been received. Our usual policy is 30 days once the package has been received. Unfortunately, your order is outside of 60 days and we are not able to make an exception however we thank you for your comment and feedback.
Please contact support@proozy.com should you have any other questions.
“Orders have always arrived timely. I missed a coupon code on a recent order. I emailed Proozy, had a response and a refund for the difference within hours! Highly recommend Proozy.”
Hello Richard,
We do apologize for the delayed response to your request. We have a replacement on it's way to you via USPS. We have contacted you directly with more information. Please get back to us with any questions you may have.
-Proozy Team
