“Customer service was good for
Me. However, I question if the product is authentic under armor. Very cheaply put together. Lots of snags. Fits weird. I won’t order again.”
“They sell a bunch of junk, it’s obviously factory rejects and seconds. Fit is terrible, defects in sewing and construction. Don’t be fooled like I was. If you just want the brand logo and don’t care about the quality at all, then go ahead by all means. As some people said they all could be counterfeit the same Nike hoodie I bought from a Nike store is 10x the quality of the junk proozy sent me that’s supposed to be the same thing.”
“I Love Proozy deals! I did all my holiday and back to school shopping with Proozy! Can’t beat their deals on sportswear! From head to toe and even accessories, Proozy is the best!! Check out their great deals! You’ll be amazed too! #pfd”
“I came across the website Proozy.com and found what seemed to be good deals on brand name merchandise. I found a deal for men's Under Armour Heatgear t-shirts, 5 for $55. I ordered 5 for my husband, one in each color offered. When they came to the house I took the tags off and put them right in the wash, which is what I do with all new clothing. My husband put one of the shirts on yesterday and said there's no way it's a real Under Armour shirt. When I took a closer look at all of the shirts I realized that he was right. They are so thin they are completely see through, they have no stretch to them at all, and I can see where all the logos and tags were ironed on and the outline around it. Some logos are already cracking after 1 wash and the tag on the inside does not resemble the traditional Under Armour tags at all. They are nowhere near the quality of real Under Armour merchandise. Upon realizing this, I researched reviews for the website more and found a few reviews from recently that stated the same thing about the merchandise not being authentic.
I emailed the company with my complaint asking for a refund and received an email back guaranteeing that their merchandise is 100% authentic and saying I could return any unworn, unwashed, new with tags merchandise (which of course mine is not). I responded to this reply in greater detail and received a reply back with WORD for WORD the exact same response I was given before.
STAY AWAY from this website. Their merchandise is not legitimate.”
“Received 5 under Armor heat gear T-Shirrs today. Opened first shirt, super thin almost see through material with loose threads on most seams. Compared to heatgear shirt I picked up at Marshall’s and there are no authenticity tags amongst the other tags UA includes on the inside of its shirts. Where UA silkscreens the size and type of shirt and fit, proxy shirt says UA made in Bangladesh in large letters. 1st photo is Marshall’s shirt,, second and third are the proozy showing how thin shirt is and silkscreen around neckline. I contacted UA and they verified these are counterfeit. Then Proozy is making me pay $7 to send this garbage back.”
“I ordered 5 shirts from Proozy and washed them like I always do before wearing them. On 3 of the 5 shirts the design started cracking after that first wash. I emailed and they basically told me I can't return it after I have washed it. So basically I'm saying don't order from Proozy because they will sell you defective products that you have to keep. This was my first order and it will be my last. DON'T order unless you like to pay for garbage.”
“It took a month to receive it (3 leggings) I ordered slightly larger size than normal and the holes to put my feet thru are so small that I can't wear them....I have an average foot.....don't buy from them!”
“I've ordered from proozy once before and the transaction was fine. This time around, it's been weeks and I haven't received anything from them. Called them multiple times, tried to message them on FB, etc and no response. I see they are still posting on social media, so they're not closed, and they have new items appearing on their site, too. And if you go on their site, you'll see a lot of recent reviews, many of them from people who are happy with their purchase. I don't know what happened or why I'm being ignored after multiple attempts to contact them. Maybe they accidentally sold me stuff they don't have? Or sold it to me for too cheap? I was really looking forward to my new shorts and shoes and am sad that they have such terrible customer service this time around.”
“I have been shopping Proozy for a few years now and have purchased a lot of high quality clothing, boots, shoes at great prices! Customer service is great...I had to return a couple of items in the past and they made it really easy. I wish you could use multiple coupon codes in one transaction though....seems silly to have to create separate transactions to take advantage of multiple deals being offered. That being said, I love the site and will continue to be looking for deals! Last order #1394449-P”
“Good company with great customer service and good products and price. My last order was 1326623-P. Got Oder on time and as described. Will continue to be a customer.”
“For some reason we just stopped getting emails for Proozy deals. After about 2 years of shopping, we were dropped. I thought maybe the company went out of business.”
“Really like dealing with these guys. Great values and terrific service on purchase and the occasional return. Reviews are spot-on and the deals are legit.
Order #1307179-P”
“I have ordered from Proozy numerous times and have not had one bad experience. Even when i messed up on an order, Proozy was there offering a remedy and making sure i was happy with it. You don't get that kind of service much anymore in this day and age so i highly recommend them”
“I agree with other review. They do NOT sell authentic clothes. All Under Armour are cheap Chinese knockoffs. UA decals come off after 1 to 2 washings. Also don't fit correctly. All run smaller just like the chinese knockoffs.”
“I accidently put down the wrong city and state. My product was sent back to them and they kindly resent it to the correct address. Not a lot of companies go out of their way to help other. So grateful!”
Hi Amy,
We sincerely appreciate you taking the time to share this review. We aim to provide excellent service. Our team is trained to go above and beyond for our valued customers.
Thank you very much!
-Proozy Team
“Proozy is awesome and have had great customer service especially with Natasha. I have referred many friends to this site and will continue to pass people to the website/Facebook link.”
Thank you so much for spreading the word about us Jeff. As a growing company, this is the main way new customers are introduced to us. Please let us know if you ever need anything, we are here to help :)
“Who charges for returns in this day and age? Oh, Proozy does. What a rip off. They have such great deals on clothes, but if they don't fit or you don't like them, you're pretty much forced to keep them because they charge more to return them than to ship them out.”
Hello Tianna,
I am sorry to hear about your discontent with our returns policy. We offer free exchanges, returns do have a $7.00 deduction for the label that we provide. You may send the item back by your own postage to receive a full refund. I will be happy to send you a courtesy return label. Please contact me at bryan@proozy.com. Thank you!
