Pure Heavenly Chocolate Reviews

4.0 Rating 746 Reviews
74 %
of reviewers recommend Pure Heavenly Chocolate
4.0
Based on 746 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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Pure Heavenly Chocolate 1 star review on 17th November 2023
SMW
Pure Heavenly Chocolate 1 star review on 7th September 2022
Chris Visk
Anonymous
Anonymous  // 01/01/2019
Thought the Dragons Den story was brilliant. Happy to support their new product. As commented by many people, horrendous delay in delivery. Product finally arrived, and regret to say, it was very disappointing. Taste is a subjective thing, but count me out.
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Posted 4 years ago
Submitted order 25th October. Accepted reasons for delay in despatch then 26th November received email to say order had been despatched. Now 7th December and order still not arrived. No reply to emails. Have requested refund. No response!! AVOID!!
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Posted 4 years ago
Very poor service and despite waiting 8 weeks I was told it had been dispatched and after another week I was told that they were waiting for the salted caramel to come in? I complained and requested a refund and 48 hrs later the order arrived. I am not impressed with the texture of the chocolate and a little disappointed, I will not re- order
Helpful Report
Posted 4 years ago
Who’s Elanie? You can’t even get my name right? Having read these reviews you can keep your chocolate, I hope The dragons are looking at this and watching their investment being wasted. Your review has a reply Dear Elanie, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails, and we are only a team of 4. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars by way of an apology which should be with you next week sometime. Please let us know where to send them. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
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Posted 4 years ago
I wrote this review in November and it has since been deleted along with many other negative reviews. AVOID. They claim a piece of equipment went wrong affecting 850 customers after their dragons den appearence and offered a free bar in compensation. I want to know why reviews are being deleted! There were over 150 1 star reviews on this site at the original time of my review!!! Shady company!
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Posted 4 years ago
Massive disappointment. Granular texture. Unpleasant aftertaste. Bad reviews keep disappearing. The heavenly chocolate website failed to publish my review, choosing only to show 4, and mostly, 5 star reviews. Even this site had 75 one-star reviews mysteriously disappear yesterday. The cynical Mr. Peter Jones must be laughing all the way to the bank.
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Posted 4 years ago
Waited months . Really”wet” email tone / excuses regarding 3 month delay. Ordered large bar in every flavour. Dreadful product. I actually put much of it in the bin- very unpleasant ! I have never thrown food away before this. Really bad taste. I did give a bar to a friend before I had tasted the product and now I am embarrassed 😞 flavour is poor. Texture is oily . Customer service is dreadful too
Helpful Report
Posted 4 years ago
Dear Anita, Thank you for taking the time to write a review. I am really sorry to hear your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
After reading previous reviews I was almost dreading delivery of £26 of chocolate in a range of flavours but thought I really must make my own opinion. After ordering back in September I finally received my order yesterday 28 Nov. During this time it seems that customer services stopped replying to my messages chasing this order. I tried a piece of the orange and salted caramel yesterday the salted caramel certainly has no salted caramel taste and the orange yes is orange but I really have to agree with previous reviews that this chocolate is very very strange leaving an oily sort of aftertaste, I also don’t find this very chocolate like it’s more cheap candy chocolate like. Today I tried a piece of mint, hazelnut and fruit and nut, again it’s with regret I have to agree with previous reviews that the nuts on the fruit and nut are very bitter and old tasting and oh my goodness the hazelnut one was literally unbearable, quite a vile taste and very strange texture like the mix had split during preparation that piece I could not even eat and Straight to bin that bar went. Sadly Palming the others of as stocking fillers and hope I don’t offend the recipients, with the bars already tried .....well who knows I guess I may try one more time but feel the bin may be the final destination. The mint was minty but no taste of chocolate at all. Overall I’m shocked at how all these flavours taste and how unlike chocolate they really are. I’m bewildered how impressed the dragons were but then again they did taste different chocolate as the recipe has been changed during my long wait of despatch. Supposedly for the better but if that’s the case goodness knows what the dragons tasted. That sure has been a waste of £26 and I’m not even going to bother trying to get a refund as I see on a previous review that pure heavenly refused them saying they have many five star reviews. So I’ll just put this down to a bad experience. I’ll just finish by saying I have absolutely no idea how anyone is giving this chocolate five stars.
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
After 2 months the chocolate bars arrived.the packaging smart but the flavour foul.not surprising when you look at the list of ingredients which include inulin,(oligofructose),chicory fibre, sweeteners eryrthrtol,polydextrose,isomalt,sacralose,vanilla flavouring,emulsifier,sunflower lecithin 🤭🤭🤭 gave me stomach ache. These contents cannot be any good for you 🤢🤢🤢
Helpful Report
Posted 4 years ago
Dear Evan, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Waited 8 weeks for 3 bars and 2 advent calendars. Once the order arrived, 2 chocolate bars were missing. Also due to poor quality, the calendars were damaged with some chocolates out. Choc bar tasted very bland with weird after taste. Contacted customer service, received a response a couple days later saying it’s been posted. Haven’t received anything, send another email a week later asking for refund, no response, but just received a notification of partial refund. Poor product and even more poor customer service!
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Same as everyone else. This cannot be the same chocolate Peter tasted. It literally tastes of nothing and a bit of sweetner. Waited 8 weeks for this rubbish. Almost feel like I've been scammed. Spent over £20 on this. My children are very very disappointed. So is my wallet.
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails, and we are only a team of 4. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Waited ages for it to arrive. Ordered all the flavours (expensive). Sooooooo disappointed with ALL the bars. Surely this cannot be the same chocolate that the Dragons raved over and invested in. Sounds good on paper but tastes absolutely disgusting. Would like a refund.
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
DISGUSTING!!!! DO NOT WASTE YOUR MONEY ON THIS HORRIBLE CHOCOLATE!!!! I ordered 7 bars and took 3 months to arrive. This is not the same chocolate that the Dragons tasted, a couple of weeks after I placed my order, I received an email to say they had changed the recipe and the chocolate is now better than when the Dragon's tasted it, what they really mean is they have changed the recipe for much cheaper, poor quality, ingredients!!!! I have tried all 7 bars of chocolate and i agree with all the other reviews, very bland, no taste at all, horrible soapy texture, don't know why they have the flavours printed on the front of each bar, all the chocolate tasted of NOTHING, so after trying one piece of each bar, all the rest will be going into the bin, HORRIBLE, HORRIBLE, HORRIBLE!!!!!!!!
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Have to agree with the other reviews, really nasty aftertaste and I can’t believe it’s the same recipe that was tasted on Dragons Den. Waited ages and won’t be reordering, would avoid, there is better vegan chocolate in the supermarkets. Very disappointed.
Helpful Report
Posted 4 years ago
Dear Zak, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Unfortunately we waited a long time for this chocolate to arrive and it doesn’t live up to expectations at all. It’s very bland and leaves an unpleasant aftertaste. Has the recipe changed as I struggle to understand what the dragons thought was so special? This chocolate was expensive and I am very disappointed with it. We bought 7 bars to try the individual flavours but I won’t be re-ordering.
Helpful Report
Posted 4 years ago
Dear Heather, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Not Impressed by all the Dragons hype. Ordered over 8 weeks ago, but the payment was processed immediately. I ordered 2 orders, one for my vegan fried and one for me. I ordered each flavour. I am told they have been dispatched but have not arrived as yet. Missed 2 vegan birthdays, wanted to give it as presents, as delivered did not arrive. Good job, I did not pleasant. No customer service at all. Over priced. My other friend Karen, had ordered some same day as I did , hers arrived last week. So we tried it yesterday. Truly awful. We were both disappointed. And the chocolate does not even taste like chocolate, tastes of plastic with a bit of sweetness. Does not melt in the mouth and leaves a horrible after taste. Pure Not Heavenly!! Nothing special. Vegans go without this product, it’s not worth the price or the hassle. Most of all disappointed by the Dragons, just goes to show, fame, fortune and business experience, sometimes counts for nothing. Peter Git this one wrong. Personally I would lime a full refund. So how about it Pure Heavenly and Peter? We are not at all impressed.
Helpful Report
Posted 4 years ago
Dear Salma, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Took nearly 8 weeks to arrive. Was something I was really looking forward to receiving but turned out to taste like cheap choc ice chocolate but with a weird after taste. Can’t believe it’s the same as what the dragons tried
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Shared with several of family... not one person liked it... it tastes like really bad cheap chocolate... not nice. I had to spit the mint one out - it was so awful! threw it all away.....
Helpful Report
Posted 4 years ago
Dear Ian, Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
As a customer pre Dragons Den, I have to say that customer service and packaging is poor at the moment and it is a shame as they were a good company. Waited weeks for the chocolate. Giving the excuse that they didn't expect the amount of orders and response after the airing of their products on TV, is pretty lame. Always be prepared from a show like that! I marked the company only two stars due to the time I waited for my chocolate to arrive and especially the packaging it came in, due to the fact that the bars were broken. One of the advent calandar windows was open and squashed in places and the box itself wasn't properly sealed, in which case the bars could have easily escaped from the packaging. Having said all of this the chocolate still tastes quite nice. You need improve your standards Pure Heavenly Chocolate!
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Waited 7weeks for the bars and advent calendar. Eventually arrived today. Poorly packaged. Calendar is damaged and some chocolates have escaped. Choc bars taste very bland and leave a greasy funny taste in your mouth. Avoid.
Helpful Report
Posted 4 years ago
Thank you for taking the time to write a review. I am really sorry to hear about your experience and would like to put things right. By way of explanation - after Dragons Den, we were overwhelmed with orders and we had to scale up again with new equipment to meet the demand. We had around 7 months' worth of orders in around 2 weeks and were simply overwhelmed with thousands of customer orders and emails. By way of explanation - unfortunately, one brand new piece of very expensive equipment developed a fault and managed to damage some of the ingredients thus affecting the chocolate. The bars tasted fine when leaving the production line but degraded very quickly and so we only found out after the products had been shipped and tried by customers. This unfortunately affected around 850 customers. We will send you a couple of new bars for you to try (just to make sure you are happy with them and then will replace your whole order). Please send us your order number so that we know where to send the replacements. Please know, you are very important to us and we want to do whatever we can to improve your experience with us. We are very sorry that this has happened and hope that you enjoy the new bars. Many thanks and apologies again. Stephen Founder
Posted 4 years ago
Pure Heavenly Chocolate is rated 4.0 based on 746 reviews