Pure Heavenly Chocolate Reviews

4.07 Rating 678 Reviews
B-
Happiness Grade

Pure Heavenly Chocolate have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

B

Price - Excellent

76.19%
Industry Average
The chocolate is quite pricey, but you do get what you pay for.
- Jonathan
Wonderful chocolate, excellent customer service, postal delivery usually arrives on time. Have never received damaged delivery. Whilst some people may think the price is quite high, in my opinion, you get what you pay for and I cannot fault the richness of the chocolate bars (especially the raspberry and dark ginger).
- Shirley Favell
Pure Heavenly Chocolate is as good as any chocolate I've ever had. Being that it's vegan as well makes it the best! It is reasonably priced and delivery is exactly what they say. I'm very happy with this company.
- Anonymous
A-

Delivery - Fast

83.17%
Industry Average
As yet I have still not purchased your delicious chocolate for myself but from a buyer of gifts, I cannot give a high enough recommendation!! Swift delivery, great communication and a product that everyone falls in love with!! Thank you!
- Penny Blair
Delivery of lovely chocolate bars during lockdown was such a delight. The packaging reflected the lovely product inside. Particularly enjoyed the mint bar and hazelnut bar. Thank you.
- Gill
Thank you for the prompt delivery of your fabulous chocolate bar box selection. I purchase it for my daughter and son in law,(both dedicated vegans). They absolutely loved your amazing chocolates especially impressed by the fantastic different flavours . That's my Christmas , Easter and birthday purchase problems solved😁👏🏻HOORAY❤️
- Jo
E

Refunds - Difficult

35.71%
Industry Average
No refund of the p&p as promised and I cannot rate your chocolate as I havent tasted it.
- Anonymous
Totally disgusting and not a substitute! The fruit and nut bar had white powder residue all over it which proves it was not manufactured / stored correctly and another bar had not printed expiry date or batch number. There is NO SATISFACTION whatsoever with these chocolate bars. After buying every flavour and bar in a sale, I’m in deep regret as I do not have a method is reporting my findings with pictures or returning for a full refund! NOT HAPPY!
- Oz
Had ordered so many bars to give to family at Christmas but too embarrassed to do so and had to return for a refund.
- Mrs Caroline Thomas
88.46%
Industry Average
Bought a few bars of this chocolate for my husband, He is a diabetic, the chocolate is really delicious , and I think they make fab gifts, packaging very nice. The service was very good also. I will be buying more in future
- Janice Ford
Excellent service during these difficult times - chocolate ordered for a birthday present which was gratefully received and very much enjoyed. I’ll definitely be ordering more very soon! Love the ethics of your company and the taste of your chocolate!
- Sue
Customer service is very good - they treat you like a human being rather than an ‘order number’! I won’t eat any other chocolate now.
- Noelle