"BEWARE: Quality Cottages Pembrokeshire: \r\nIf you arrived at a holiday cottage you had booked and found it was in a dirty dusty filthy with infectious conditions and then you found later the Holiday Provider knew it had been in this awful state for at least 2 months, but still allowed you to arrive. Then you then forced to stay one night because of late arrival times and distance travelled. Then due to the horrible conditions we were compelled to leave the following day. Then your partner contracted a bad allergy reaction due directly these awful conditions which forced you return home early from a second cottage. And, clearly there were Health & Safety there. Then finally when a refund request is made, they refuse to take responsibility and tell you it\u2019s your job to contact the owner of the cottage to try to extract a refund. What would your reaction be?\r\n\r\nWell, this is exactly the conditions Quality Cottages, Pembrokeshire allowed my partner & I to experience & be exposed to. The cottage is known as Wenalt near Tintern, Gwent clearly had not been cleaned for several months, I have the photos to support this. This cottage was not never \u2018fit for purpose\u2019 and Quality Cottages knew it well before we arrived. After our return home, they subsequently, suspended Wenalt, making it unavailable to others. \r\n\r\nSome of the many things we found (Have photos):\r\nThe state of the vertical blinds was dangerous to children staying there. \r\nThe cleanliness of this property was a germ & virus ridden environment which is extremely likely to cause infection, which it did.\r\nFood hygiene issues in respect to the cooker\r\nAll surfaces dirty & dusty.\r\nFilth & Dust & dead creatures under beds & wardrobes\r\nCobwebs in virtually all corners of all rooms\r\nToilet Brush with excrement \r\nThe sink in the bathroom had been semi-blocked for months,\r\nThe shower cubicle dirty, mouldy, human hairs, just awful.\r\n\r\nOther visitors to this cottage have experienced the very same issues as we did as outlined in their reviews. One review was far back as July 2021 (Our holiday was mid-Oct 2021) on their own website, others in Tripdvisor in Sept 2021. \r\n\r\nThis property came no where near standards cited on Quality Cottages website. All we wanted was the lovely holiday we booked; we did not wish to be embroiled in this debacle. It is of no fault of ours; we have a reasonable right and expectation Quality Cottages should have ensured we experienced just that. They badly failed not only us but other visitors to this cottage. They do not wish to recognise their neglect of duty and are not an honourable company to use. But they use the name \u2018Quality\u2019 as a part of their company name. BEWARE. \r\n\r\nFinally Quality Cottages use Feefo platform for reviews. It seems reviews are by invitation only and seemingly is managed. Unlike Trustpilot & TripAdvisor where reviews can take place with no such restraints. Quality Cottages would not allow me to review Wenalt."

"I have only booked through Quality Cottages once, but that one experience was all I needed for me to say I shall never book through them again.\nThe cottage we had booked we found on arrival to be filthy,\nit soon became abundantly clear that no proper cleaning had taken place in that property for many months with no standards of cleanliness whatsoever, never mind covid cleaning standard requirements.\nWe spent one night and left the following morning once the cockroaches joined us, but not before reporting our list of complaints to Quality Cottages, both over the phone and by email, to which we added the photographs of this abysmal property.\nDue to the manageress being on holiday I was told my complaint could not be dealt with until her return the following week.\nI had expected to be contacted on her return to work the following Monday. I didn't get a call - so I rang Quality Cottages asking to speak with the manageress.\nShe was busy on another call, so I requested a return call, but that never happened.\nThe following day I rang again, this time manageress Fiona wasn't at her desk, I again asked that she call me back, but that again didn't happen either.\nThe following day my daughter rang on my behalf and ended up listening to a load of twaddle about the manageress deserving a holiday after the year she had, had and that my daughter should see this poor woman's inbox.\nAfter that phone conversation, I then complained to Visit Wales by email along with the photographs of the property we had booked.\n Visit Wales replied to my email the next day, and, strangely enough, about an hour after their email, I had an email from QC telling me they were refunding me in full.\nI had also contacted my bank regarding their drawback service should it be needed.\nI found Quality Cottages to be very unprofessional and rude. \nLike the cottage we had booked, had no cleaning standards, Quality Cottages also have no customer care standards - it is an appalling company, and my advice would be to avoid at all cost.\nHad their response to my serious complaint been better, I would have been happy to say that although the cottage was dangerously abysmal, the booking companies response was professional and reassuring.\nI can accept that a situation like I had at the cottage can happen, but the reason for using a booking company is to minimise that risk, so if it does happen, you're covered. \nWith the amount of evidence provided by myself, their response should have been immediate. \nMy only complaint at the time was the accommodation, but their response to it was the final straw!"

"I have only booked through Quality Cottages once, but that one experience was all I needed for me to say I shall never book through them again.\nThe cottage we had booked we found on arrival to be filthy,\nit soon became abundantly clear that no proper cleaning had taken place in that property for many months with no standards of cleanliness whatsoever, never mind covid cleaning standard requirements.\nWe spent one night and left the following morning once the cockroaches joined us, but not before reporting our list of complaints to Quality Cottages, both over the phone and by email, to which we added the photographs of this abysmal property.\nDue to the manageress being on holiday I was told my complaint could not be dealt with until her return the following week.\nI had expected to be contacted on her return to work the following Monday. I didn't get a call - so I rang Quality Cottages asking to speak with the manageress.\nShe was busy on another call, so I requested a return call, but that never happened.\nThe following day I rang again, this time manageress Fiona wasn't at her desk, I again asked that she call me back, but that again didn't happen either.\nThe following day my daughter rang on my behalf and ended up listening to a load of twaddle about the manageress deserving a holiday after the year she had, had and that my daughter should see this poor woman's inbox.\nAfter that phone conversation, I then complained to Visit Wales by email along with the photographs of the property we had booked.\n Visit Wales replied to my email the next day, and, strangely enough, about an hour after their email, I had an email from QC telling me they were refunding me in full.\nI had also contacted my bank regarding their drawback service should it be needed.\nI found Quality Cottages to be very unprofessional and rude. \nLike the cottage we had booked, had no cleaning standards, Quality Cottages also have no customer care standards - it is an appalling company, and my advice would be to avoid at all cost.\nHad their response to my serious complaint been better, I would have been happy to say that although the cottage was dangerously abysmal, the booking companies response was professional and reassuring.\nI can accept that a situation like I had at the cottage can happen, but the reason for using a booking company is to minimise that risk, so if it does happen, you're covered. \nWith the amount of evidence provided by myself, their response should have been immediate. \nMy only complaint at the time was the accommodation, but their response to it was the final straw!"

"I have only booked through Quality Cottages once, but that one experience was all I needed for me to say I shall never book through them again.\nThe cottage we had booked we found on arrival to be filthy,\nit soon became abundantly clear that no proper cleaning had taken place in that property for many months with no standards of cleanliness whatsoever, never mind covid cleaning standard requirements.\nWe spent one night and left the following morning once the cockroaches joined us, but not before reporting our list of complaints to Quality Cottages, both over the phone and by email, to which we added the photographs of this abysmal property.\nDue to the manageress being on holiday I was told my complaint could not be dealt with until her return the following week.\nI had expected to be contacted on her return to work the following Monday. I didn't get a call - so I rang Quality Cottages asking to speak with the manageress.\nShe was busy on another call, so I requested a return call, but that never happened.\nThe following day I rang again, this time manageress Fiona wasn't at her desk, I again asked that she call me back, but that again didn't happen either.\nThe following day my daughter rang on my behalf and ended up listening to a load of twaddle about the manageress deserving a holiday after the year she had, had and that my daughter should see this poor woman's inbox.\nAfter that phone conversation, I then complained to Visit Wales by email along with the photographs of the property we had booked.\n Visit Wales replied to my email the next day, and, strangely enough, about an hour after their email, I had an email from QC telling me they were refunding me in full.\nI had also contacted my bank regarding their drawback service should it be needed.\nI found Quality Cottages to be very unprofessional and rude. \nLike the cottage we had booked, had no cleaning standards, Quality Cottages also have no customer care standards - it is an appalling company, and my advice would be to avoid at all cost.\nHad their response to my serious complaint been better, I would have been happy to say that although the cottage was dangerously abysmal, the booking companies response was professional and reassuring.\nI can accept that a situation like I had at the cottage can happen, but the reason for using a booking company is to minimise that risk, so if it does happen, you're covered. \nWith the amount of evidence provided by myself, their response should have been immediate. \nMy only complaint at the time was the accommodation, but their response to it was the final straw!"

"I have only booked through Quality Cottages once, but that one experience was all I needed for me to say I shall never book through them again.\nThe cottage we had booked we found on arrival to be filthy,\nit soon became abundantly clear that no proper cleaning had taken place in that property for many months with no standards of cleanliness whatsoever, never mind covid cleaning standard requirements.\nWe spent one night and left the following morning once the cockroaches joined us, but not before reporting our list of complaints to Quality Cottages, both over the phone and by email, to which we added the photographs of this abysmal property.\nDue to the manageress being on holiday I was told my complaint could not be dealt with until her return the following week.\nI had expected to be contacted on her return to work the following Monday. I didn't get a call - so I rang Quality Cottages asking to speak with the manageress.\nShe was busy on another call, so I requested a return call, but that never happened.\nThe following day I rang again, this time manageress Fiona wasn't at her desk, I again asked that she call me back, but that again didn't happen either.\nThe following day my daughter rang on my behalf and ended up listening to a load of twaddle about the manageress deserving a holiday after the year she had, had and that my daughter should see this poor woman's inbox.\nAfter that phone conversation, I then complained to Visit Wales by email along with the photographs of the property we had booked.\n Visit Wales replied to my email the next day, and, strangely enough, about an hour after their email, I had an email from QC telling me they were refunding me in full.\nI had also contacted my bank regarding their drawback service should it be needed.\nI found Quality Cottages to be very unprofessional and rude. \nLike the cottage we had booked, had no cleaning standards, Quality Cottages also have no customer care standards - it is an appalling company, and my advice would be to avoid at all cost.\nHad their response to my serious complaint been better, I would have been happy to say that although the cottage was dangerously abysmal, the booking companies response was professional and reassuring.\nI can accept that a situation like I had at the cottage can happen, but the reason for using a booking company is to minimise that risk, so if it does happen, you're covered. \nWith the amount of evidence provided by myself, their response should have been immediate. \nMy only complaint at the time was the accommodation, but their response to it was the final straw!"

"I have only booked through Quality Cottages once, but that one experience was all I needed for me to say I shall never book through them again.\nThe cottage we had booked we found on arrival to be filthy,\nit soon became abundantly clear that no proper cleaning had taken place in that property for many months with no standards of cleanliness whatsoever, never mind covid cleaning standard requirements.\nWe spent one night and left the following morning once the cockroaches joined us, but not before reporting our list of complaints to Quality Cottages, both over the phone and by email, to which we added the photographs of this abysmal property.\nDue to the manageress being on holiday I was told my complaint could not be dealt with until her return the following week.\nI had expected to be contacted on her return to work the following Monday. I didn't get a call - so I rang Quality Cottages asking to speak with the manageress.\nShe was busy on another call, so I requested a return call, but that never happened.\nThe following day I rang again, this time manageress Fiona wasn't at her desk, I again asked that she call me back, but that again didn't happen either.\nThe following day my daughter rang on my behalf and ended up listening to a load of twaddle about the manageress deserving a holiday after the year she had, had and that my daughter should see this poor woman's inbox.\nAfter that phone conversation, I then complained to Visit Wales by email along with the photographs of the property we had booked.\n Visit Wales replied to my email the next day, and, strangely enough, about an hour after their email, I had an email from QC telling me they were refunding me in full.\nI had also contacted my bank regarding their drawback service should it be needed.\nI found Quality Cottages to be very unprofessional and rude. \nLike the cottage we had booked, had no cleaning standards, Quality Cottages also have no customer care standards - it is an appalling company, and my advice would be to avoid at all cost.\nHad their response to my serious complaint been better, I would have been happy to say that although the cottage was dangerously abysmal, the booking companies response was professional and reassuring.\nI can accept that a situation like I had at the cottage can happen, but the reason for using a booking company is to minimise that risk, so if it does happen, you're covered. \nWith the amount of evidence provided by myself, their response should have been immediate. \nMy only complaint at the time was the accommodation, but their response to it was the final straw!"

"I have only booked through Quality Cottages once, but that one experience was all I needed for me to say I shall never book through them again.\nThe cottage we had booked we found on arrival to be filthy,\nit soon became abundantly clear that no proper cleaning had taken place in that property for many months with no standards of cleanliness whatsoever, never mind covid cleaning standard requirements.\nWe spent one night and left the following morning once the cockroaches joined us, but not before reporting our list of complaints to Quality Cottages, both over the phone and by email, to which we added the photographs of this abysmal property.\nDue to the manageress being on holiday I was told my complaint could not be dealt with until her return the following week.\nI had expected to be contacted on her return to work the following Monday. I didn't get a call - so I rang Quality Cottages asking to speak with the manageress.\nShe was busy on another call, so I requested a return call, but that never happened.\nThe following day I rang again, this time manageress Fiona wasn't at her desk, I again asked that she call me back, but that again didn't happen either.\nThe following day my daughter rang on my behalf and ended up listening to a load of twaddle about the manageress deserving a holiday after the year she had, had and that my daughter should see this poor woman's inbox.\nAfter that phone conversation, I then complained to Visit Wales by email along with the photographs of the property we had booked.\n Visit Wales replied to my email the next day, and, strangely enough, about an hour after their email, I had an email from QC telling me they were refunding me in full.\nI had also contacted my bank regarding their drawback service should it be needed.\nI found Quality Cottages to be very unprofessional and rude. \nLike the cottage we had booked, had no cleaning standards, Quality Cottages also have no customer care standards - it is an appalling company, and my advice would be to avoid at all cost.\nHad their response to my serious complaint been better, I would have been happy to say that although the cottage was dangerously abysmal, the booking companies response was professional and reassuring.\nI can accept that a situation like I had at the cottage can happen, but the reason for using a booking company is to minimise that risk, so if it does happen, you're covered. \nWith the amount of evidence provided by myself, their response should have been immediate. \nMy only complaint at the time was the accommodation, but their response to it was the final straw!"