Quictent Reviews

Name: Quictent
Address: 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, Wan Chai
Rating: 4.63

4.6 Rating 729 Reviews

91 %

of reviewers recommend Quictent

Company Reviews

Product Reviews

490

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sales@quictents.com

Location:

11/F CAPITAL CENTRE 151 GLOUCESTER ROAD,
11/F CAPITAL CENTRE 151 GLOUCESTER ROAD
Wan Chai
999077

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Quictent 5 star review on 20th August 2023

Denise Esquivel

Quictent 5 star review on 5th August 2023

Stephanie Gonter

Quictent 5 star review on 3rd August 2023

Marion Watt

282

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products! Three years with same two greenhouses!!! Easy to setup and tear down! Truly happy with Quictent greenhouses!!”

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Posted 1 year ago

“My request was handled promptly and efficiently. I received my order faster than expected. I am very happy with the professional work than Cicely provided. She is awesome!”

Quictent 5 star review on 20th June 2022

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Posted 1 year ago

“Highly unsatisfied never received my tent, no way to communicate with customer service don’t recommend shopping from quictents.”

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Posted 8 months ago

Hi Danny, Thank you so much for buying from Quictent. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We hope you can go back after conversations with our representative. Have a smooth day!

Posted 8 months ago

“11 x 11 gazebo lasted one day before the cheap structure collapsed. Terrible product. Quictent covers themselves though. You can't return their products if it's been used. Sure, makes sense to me. How do you know its defective if you don't assemble it. Don't buy anything from this company unless you like donating your money to companies who don't care about the quality of their products.”

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Posted 9 months ago

Hi Karen, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time again. Have a smooth day!

Posted 9 months ago

“Purchased a greenhouse for my mother for Mother's day. Some parts were bent, bad instructions, she could not put it together properly as a result of faulty parts. I emailed the company, called Amazon, then used the email support on their website with no help. I am disabled and on disability it took me months to save up for this. I want a refund bit no one has gotten back to me. I'm worried I was scammed.”

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Posted 11 months ago

Hi Kala, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Could you please kindly keep the item and try again with some replacement parts? We suppose you can make a new working item with them. BTW, we did not find any previous purchase or contact history. Please kindly share the following info so we can make everything go smoother: - Order number - Required parts (the part number and name on the instruction) And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 11 months ago

“I recently purchased a Quictent 10'x9'x8 Backyard Greenhouse. It arrived on April 13, and was set up by my husband and son on April 20. That night, we had a thunderstorm, and the greenhouse completely collapsed. I contacted the customer service department of Quictent, and the choices that were offered included (:1) a discount on another greenhouse or (2) the purchase of replacement parts. Neither option is acceptable because this product is flimsy and not at all sturdy. The plastic anchors did not hold the frame in place, and the frame bent and broke in several places from the weight of the rain pooling on top. I have purchased other Quictent products that are well-made. This greenhouse is not strong or sturdy. I do not recommend this product.”

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Posted 11 months ago

Hi Donna, Thank you so much for buying from Quictent. It's the Market Team. We're sorry to know that our products did not meet your expectations. We've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We hope you can go back after conversations with our representative. Have a smooth day!

Posted 11 months ago

“I have tried to make contact to have covers that have deteriorated due to sun and weather. I am perplexed as to how the public relations don’t want to provide replacement covers, very poor PR”

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Posted 11 months ago

Hi William, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose a new cover can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 11 months ago

“I ordered and paid for a new greenhouse. When it arrived, some of the parts were dirty, rusty and obviously used”

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Posted 1 year ago

“Bought cover for RV in fall. Now April and it shreds like a paper.. terrible quality... waste of money. Do not buy...”

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Posted 1 year ago

Hi Donna, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Are you talking about a Quictent RV cover? BTW, could you please share the following info so the support team can further help? We did not find any previous purchase or contact history, your share is a must to make everything move fast. - Order platform - Order number - Pictures or videos to illustrate the details Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 1 year ago

“I wanted to purchase a replacement tent with quictent and they asked for proof of ownership. I copied the cover of the instructions that has their name on it along with a photo of my greenhouse. They still won't let me purchase a replacement and keep asking for more proof. I have corresponded several times and now I am convinced they have no intention on selling one to me so I will make my own cover for next year. I would give them no stars if I could. Awful business.”

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Posted 1 year ago

Hi Roberta, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thank you for your time again. Keep in touch!

Posted 1 year ago

“So why did you take my review down. People need to know the truth. Don't buy from this company, after 4-6 emails they say the replacement cover for my greenhouse made by them is not available? I don't understand the problem as the greenhouse is still available on there website. The greenhouses only last one season before all the seams rot. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you so much for getting in touch with Quictent. We are so sorry for everything happened during our previous communication. We sincerely hope the words below will be a bridge for smooth sailing on the case. At Quictent, we always put our customers first. We fully understand your concerns about not wanting to provide previous order information and will proceed with the part order as per your request. The representative will follow up via email. Please check your INBOX in time. We understand your urgency to get a replacement cover, especially since it's still cold outdoors. And we'd like to make things go as quick & smooth as possible with anything showing you're owning a Quictent model. That's probably where the misunderstanding comes from - it's not that we don't want to offer you the replacement cover, we just want to make sure that the cover you get would fit your greenhouse frame perfectly, otherwise it would be a waste of both time and money—the point is, if your frame is not a Quictent frame, we CAN'T PROMISE that the cover we send you will fit. And in that case, we will NOT accept a return or refund request for the part order. That's also the reason why our customer service representatives ask for purchase history or pictures - just to ensure you get a matching cover and avoid loss in advance. Again, a gentle reminder: please understand that except for manufacturing defect/shipping damage, we will NOT accept a return/refund request after the replacement cover has been delivered. Thanks a million for your understanding and time!

Posted 1 year ago

“there was initially a problem with the shipment of my order; Quictent was very helpful, quick to sort things out with the carrier and replace the order when it couldn't be found. i received the package in great condition and the tent is of amazing quality. really nice unfolding and locking design with strong velcro to attach the cover. everything is made with durable material and will stand up to multiple uses for my sales at flea markets. i would definitely recommend Quictent over any company for similar products.”

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Posted 1 year ago

“I inherited a 10 x 20 Quictent and wanted to get fresh end covers. Jasmine was super helpful, even though I didn’t have an original order number for her to match pieces to the right structure. I’m looking forward to many years with my Quictent and if I ever need to replace it, it will be with another Quictent. Thank you Jasmine!”

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Posted 1 year ago

“I purchased the octagon 10 × 12 ft Gazebo . I had an issue with a part needed. I recieved the part issue resolved am enjoying my new gazebo. Looks so nice !! Thanks Quictent”

Quictent 5 star review on 12th October 2022

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Posted 1 year ago

“The product is excellent, customer service was very good in solving problems.”

Quictent 5 star review on 9th October 2022

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Posted 1 year ago

“I'm changing my review. I bought a 10x20 carport canopy in August of 2022. The cable broke upon tightening it. I cannot get customer service to answer the phone nor will they solve my problem. I have given them the order number several times it's like they're not listening to me. Beware purchase elsewhere !!!!!!!!!!!!”

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Posted 1 year ago

“I highly recommend quictent because their tents are high quality, I had one for two years now and it is still stable and still has high quality to this day. And also if I ever need a part of the tent they will quickly respond to it and will help as fast as they can.”

Quictent 5 star review on 20th July 2022

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Posted 1 year ago

“I have two Quictents, one I use as a traditional greenhouse and the other as a chicken run. I covered the frame in chicken wire and added a simple door and it is perfect for my free range chickens when I need to corral them. For the money they are unbeatable. Of course the instructions could be clearer and there is the inevitable cursing when you realize you have not put it together correctly but it can be done! The green house has survived through thunder storms and golf ball sized hail. I put up both solo but an extra set of hands is a plus, take your time with the instructions and don’t tighten screws until the end as you need them to go through multiple sections on the top and sides. 4 short screws go on the bottom rail either end of the frame…… Don’t over tighten or you will flatten the metal. It comes in one box with rudimentary tools which work but a socket set makes it go faster. It is pretty light weight but as long as you use it as intended it works.”

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Posted 1 year ago

“Ciecly was very helpful and professional. I really enjoyed working with her. Also I like my green house.”

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Posted 1 year ago

“I had to order some replacement canopies for tents, and Yummy and her team were super accommodating and supportive in the process. I am so happy I did not need to buy whole new tents and was able to just purchase the parts I needed. Yummy made the ordering process simple and streamlined. Customer support was perfect, and I am happy to be working with Yummy!”

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Posted 1 year ago

Quictent is rated 4.6 based on 729 reviews