“I have used quid market in the past and the service is ok, although a little long winded. The most recent loan I applied for was not a good experience at all, I first of all tried logging into the site using my existing username and password, for only to be told that my credentials did not match, I clicked the forgotten password link, received an e-mail, clicked on the link contained within to reset the password only to be taken to the logon screen again.
I then proceeded to apply as if I was a new customer, the form application is pretty straight forward although a little buggy on a mobile / tablet, at the end of application I was presented with a screen saying that someone would be in touch should further information be required, I received an email 2 hours later asking me to send a wage slip because my employment could not be verified, I sent a wage slip within 10 minutes of receiving the email.
2 hours later I received another email saying my funds could not be released until I sent in a wage slip, I replied to the email saying I had sent it 2 hours previously.
In then received a further email 3 hours 20 minutes later asking me to confirm why I had no money left for the rest of the month? Again I responded within 10 minutes with an answer.
1 hour 30 minutes later, I received an email saying that my funds had been released and would be in my account shortly...Well shortly was a further 6 hours.
For a returning customer who paid up on time with no problems previously, I find the whole process long winded and unnecessary, if I'd have been able to log in and complete a re-application I think everything may have been dealt with a lot quicker?
I now have the funds I applied for, but unless the process is simplified and made easier to apply I shall not be using Quid Market again in the future.”
“still waiting for money to go into account after being accepted and i cannot log in to my account but apart from that very easy and helpful customer service which got my loan accepted very promptly just shame the money wasnt in my account as it was mostly needed for the day i applied”
Posted 5 years ago
Hi Chris, We apologise for the delay in getting the money deposited.
You should also now be able to log in to the Customer Area, if you do encounter any further problems please do not hesitate to contact us by phone, LiveChat or Email and we will be happy to assist.
“Applied for a loan of £300 at the beginning of July and was approved, very quick and efficient by them. I paid back the loan quite early, a few days later ( £302 ish).
A couple of weeks later I needed a re-loan, this is where the fun began!
I had to apply right from the start again as they don't have a members area to do this, only to see and make payments. I accepted this but then I had to send in all my documents again!! I then got DECLINED...how/why!?? I was told it was due to affordability, even though I had paid back the original loan early!
I then applied for a lower amount (starting all the way from the start yet again!)..DECLINED again..nice one, thanks Quidmarket!
“I have always enjoyed dealing with Quid Market as they have good customer service and their staff are very helpful, but I was not impressed with the fact that you can't get a payday loan on a monthly basis anymore. The fact that I have been with the company for a while did not give me any priorities.
I still had to apply for a loan as a new customer even though they had my details.”
Posted 5 years ago
Our sincere apologies that you have not been happy with your latest experience with ourselves Marilyn. We do our utmost to ensure our customers are receiving the best service possible and are working hard to ensure this is the case. If you would like to discuss this further please do not hesitate to get in touch with us, our contact details can be found here;
“the time to respond re information missing etc is very slow, from application to monies transfered is at least a week, your service used to be instant on the same day pay out would like to see you go back to this.”