“Having paid my previous loan in full I was somewhat surprised that it took me a lot longer to be approved for a further loan, and also asked to supply my most recent wage slip, which I had to scan and email.
Although I was eventually approved for a loan, I think a better streamlined system could be in place whereby you just log in, apply for a new loan. There should be a tick box which says something like "are your circumstances the same as when you last applied"? Then proceed to apply and get approved a lot quicker”
“Was confused over having to provide proof etc as the company rep kept telling me I had a great repayment history and hope this won't be needed in future otherwise I find the services provided very good”
“The website said I was declined - but a quick call to Customer Services said there was a problem with the site andI had been approved - less than an hour and a half later the loan wa in my account. Friendly staff too.”
Posted 5 years ago
Thanks for your feedback David. Sorry about the issue you had with the website!